Mark L. Nickolaou			[Send email using form at bottom]



OBJECTIVE	

Instructional Designer

TECHNOLOGY SUMMARY
MS Office (Word, Excel, PowerPoint, Project), Dreamweaver, SnagIT, and
Authorware.


PROFESSIONAL EXPERIENCE 

Including:
•	Master’s degree Education and IBM Certified for instructional design
•	Developed and revised technical Web Based Training 
•	Developed instructor guides, tutorials, guides, reviews, and training
schedules
•	10 years experience developing and delivering technical software training 
•	Created online Modules for the IBM  JAVA Education Program
•	Energetic and self-motivated with strong interpersonal, persuasion and
facilitation skills with people of different levels, backgrounds and personality
styles 
•	Proven project management skills with the ability to handle multiple projects
simultaneously without management supervision 
•	Experience conducting needs assessments and training evaluations
•	Experienced working with our off-shore development teams.
•	Excellent organizational skills and proven analytical, methodical thinking,
problem solving and decision making skills 
•	Experience validating content by consulting with Subject Matter Experts
•	Ability to work remotely on a virtual team
•	Prepared conceptual design documents
•	Created initial conceptual designs that meet business requirements
•	Conducted audience and needs analyses to confirm appropriateness of learning
objectives.
•	Completed detailed designs based on high-level module designs.
•	Prepared interview protocol and recommendations for course design based on
preliminary or conceptual design information.       

.

IBM Consulting Services 
MARK 5 Marketing						
Chicago, Illinois							2001 - 2008		
Instructional Designer

Provided design/training to corporate accounts: Office Max, Chase, GE Medical
Services, SBC, AON, and Gateway Technical College.  Providing the following: 

	Designed, developed and implemented both traditional classroom-style
and online training programs for Business Systems Applications.
	Performed training needs-analysis and developed curriculum and courses
that adhere to adult learning principles while appealing to all types of
learners.
	Developed course and training materials that meet instructional design
standards adding creativity and style to motivate adult learners.
	Demonstrated process and system step-by-step documentation ability.
	Implemented first curriculum ACE JAVA Program in the United States of
America
	Developed training Modules and assessments to test students in program
	Collaborated with professional services and training team members to
incorporate real-world experiences into the classes
	Created online versions of training Modules and evaluation
	Delivered and explained new curriculum to authorized training partners
	Managed program resources, including teaching staff for IBM
	Organized Microsoft training programs
	Worked on Governor’s council for Training and  Development with IBM
	Responsible for print and radio media for ACE program
	Created training courses using PowerPoint slides, handouts, exercises,
workbooks, and databases. 
	Created education toolkit components and web help topics 
	Conducted internal and external early versions of training courses per
release plans 
	Ensured cross-course consistency of terminology, positioning, and
approach 
	Delivered and explained new curriculum to authorized training partners








AVT Services 							1990- 2001
Chicago, Illinois
Instructional/ Training Manager
	Ensured all students have a great training experience 
	Delivered high quality onsite training courses 
	Follow up on any questions attendees have that are outside of the
training course 
	Ensured that the training room is set up properly  
	Worked with the customers to create course agenda and any customized
materials 
	Ensured all students sign sign-in sheet and complete evaluation form 
	Created training courses using PowerPoint slides, handouts, exercises,
workbooks, and databases. 
	Created education toolkit components and web help topics  
	Conducted internal and external early versions of training courses per
release plans 
	Observed training courses taught by other team members to ensure
curriculum is meeting the student needs 
	Ensured cross-course consistency of terminology, positioning, and
approach 
	Delivered and explained new curriculum to authorized training partners




EDUCATION

IBM
Chicago, Illinois			Web Development Training		5/2001

Governors State University		Masters of Arts 			5/88- 6/90
University Park, Illinois	

Western Illinois University		Graduate Studies			8/87 - 5/88
Macomb, Illinois

Governors State University		Bachelors of Arts 			8/85 – 5/87
University Park, Illinois		

South Suburban College		Associate in Computer Science	8/83 – 5/85
South Holland, Illinois