RACHEL A. RAUCH
234 E 7th St Apt 9
Sheridan IN, 46069, United States
Home [Send email to request phone number] 58-4780
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CUSTOMER SERVICE
Profile
Customer service professional offering 4 years of diversified experience.
Excellent communication and problem-solving skills. Dedicated to achieving
customer satisfaction as well as meeting or surpassing company expectations. Able
to focus on projects, develop strategies and meet or exceed deadlines. Strong
rapport with personnel, customers, and associates based on knowledge,
professionalism, and integrity.
Accomplishments
Enthusiastically represented the company by professionally greeting visitors.
Consistently processed all sales contracts and parts orders without errors.
Efficiently operated copy and fax machines to reduce equipment misuse.
Received numerous accolades and letters of appreciation from customers and
visitors. Maintained records of departmental telephone information to reduce
misdirected calls.
Developed reputation for prompt, efficient service with high level of
accuracy. Maintained thorough knowledge of store merchandise to provide helpful
advice to customers. Monitored receiving, check-in, and stocking of merchandise
to verify accuracy.
Designed and assembled welcome kits for new employees. Received 9 customer
satisfaction comments within a month. Trained new hires on standard operations
and ethical practices to ensure professional service.
Experience
Walmart, Fort Wayne, IN
Deli/ Customer Service, 2004-2005
Accepted payments for services by calculating totals and presenting checks to
customers. Washed dishes and cleaned work area, tables, cabinets, and ovens; and
swept service area with broom.
Collaborated with specified personnel to plan serving arrangements and other
related details.
Removed garbage and trash and placed refuse in designated pick up area.
Established awareness of portion control, food cost and inventory ordering.
Experienced in preparation of many varieties of cuisine and visual
presentation techniques. Maintained deli department conditions to standards
exceeding health regulations.
Marathon Petroleum Co., Fort Wayne, IN
Service Attendant 2005-2006
Processed new applications, performed credit and criminal background checks, and
compiled weekly customer in-house traffic and activity reports. Proven to be a
successful sales leader, trainer, and motivator.
Processed all general customer service requests. Obtained product
distribution, displays, advertising, and proper merchandising.
Performed all aspects of managing a Petroleum establishment including
cashiering, customer service, balancing daily deposits, and completing paperwork;
except hiring and firing employees.
Operated POS cash register. Advised customers on purchases. Provided
exceptional customer service and support.
Lassus Petroleum, New Haven, IN
Service Attendant, 2005-2006
Monitored inventory levels to ensure on-time delivery of products and provided
supportive, swift and positive resolutions. Answered and directed general calls.
Performed all aspects of customer support, including: answering telephones,
coordinating special promotions, and providing details for products and
services.
Kept assigned area and equipment clean, made coffee, filled fruit juice
dispensers and stocked all inventory.
Processed all general customer service requests. Proven ability to handle
large volume calls in a professional and courteous manner.
Proven ability to interact effectively with clients and staff at all levels.
Presented a cheerful and helpful manner with customers and colleagues.
Nicole Salon & Beauty Supply, Inc., Indianapolis IN.
Customer Service, 2006-2008
Provided general office support by: typing documents, filing reports, entering
data, ordering supplies and answering phones. Initiated calls on behalf of
executives and off-site sales staff.
Supported clerical and order processing needs of sales staff and parts
department. Monitored inventory levels to ensure on-time delivery of products.
Planned airport pick-ups, flights, and hotel reservations. Entered sales,
purchasing, and payroll data for a chain of five retail stores.
Performed various clerical and administrative duties for Book keeping
(department), including scheduling appointments and meetings, providing public
information on programs, typing, filing, faxing, and answering phones.
On Ramp Medical Communication
Operator, 2008- Current
Served as both an operator to direct after hours calls, and a virtual office
assistant to over 4000 different companies. Answered a large volume of calls on
a consistent basis, quickly and accurately typed a message and dispatched the
call to the on-call employee.
Work closely with other operators to ensure the correct information is given
to our clients
Frequently demonstrate effective techniques for trying to help an angry or
frantic caller through my phone conversations
Check work and dispatch calls for operators who are new to the company
Program schedule changes for clients
Education
H.S., Diploma, Minor: Associates in Business, 2005
Tecumseh High School, Tecumseh, MI.
GPA: 3.8, Major GPA: 3.9
Ivy Tech Community College, Fort Wayne IN
Skills
Excellent typing skills, typing approximately 80 wpm with impressive accuracy.
Creative talent, Communications, Problem Solving.
Well developed Listening Skills, Quality Control.
Safety conscious, Written and Verbal Communication, Computer Literacy.
Data Entry, Customer Service, Multicultural understanding, Cross-cultural Work
Environments
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