Joanie M Parker
1469 LAUREL OAK DRIVE
Avon, IN 46123 US
Phone: [Send email to request phone number] 72-0657
Alt Phone: [Send email to request phone number] 09-4359
[Send email using form at bottom]
Objective
I am looking for a clerical position that uses my organizational, analytical,
communication and computer application skills and customer service experience.
SKILLS
CLERICAL: Sort, file and organize data; retrieve data, books and files;
demonstrated use of office machinery (copiers, fax machines, microfiche, cash
register); distribute and sort mail to appropriate personnel; multitasking
(multiple phone lines, various front desk activities and administrative projects
all performed simultaneously and with immediate deadlines); self starter as well
as a team player
COMMUNICATION: Answer a variety of questions; interpersonal skills; interact
with general public, coworkers and supervisors; instructing and training; oral
and written skills; intermediate French; medical terminology
CUSTOMER SERVICE: Assisted general public; telephone skills; interacted with
customers, clients and patrons
COMPUTER SKILLS: Familiar with desktop software and Internet; proficient
knowledge of Microsoft Word, Excel, PowerPoint, and Access
TECHNICAL AND
ANALYTICAL: Know detailed numerical and alphabetical filing systems; creative
problem solving; evaluate documents while meeting quota and deadlines; some data
entry; typing 45 wpm
WRITING AND
EDITING: Write business correspondence and reports, etc
EMPLOYMENT EXPERIENCE
TEST EVALUATOR
5/2009- Present CTB McGraw-Hill/ Dployit Indianapolis, IN
Evaluate and score tests; meet quota and deadlines
PRODUCT PROCESSOR
12/2006 - 12/2008 Stericycle Inc Indianapolis, IN
Processed product material using data entry skills operated machinery;
verified data entry; recorded errors for quality control; trained employees
PRODUCT DEMONSTRATOR
01/2006 - 12/2006 Mass Connections Indianapolis, IN
Promoted retail products to consumers; interacted with consumers; helped
market products; interacted with management and store personnel; maintained
health and cleanliness priorities; kept written records of promotions; cleaned
area after promotions
CAREGIVER, TEACHER AIDE
03/2005 - 11/2006 Comfort Keepers/ HCR Manor Care Indianapolis and Danville, IN
KidZone, Cradles to Crayons, ABC’s and 123’s
Assisted care for elderly: communication of/ adherence to client needs; kept
written records of client activities; companionship; communication to families
about client
Assisted head teacher with pre-school children: communication to families about
child's needs/activities, discipline, teaching music/songs and alphabet, kept
written reports of child progress
TECHNICAL LIBRARY AND CLERICAL ASSISTANT
01/1998 - 10/2004 IUPUI University Library and Ruth Lilly Medical Library at
Indianapolis, IN
Assisted patrons with various library activities/functions; answered
telephones, handled overdue notices, sold copy cards and software, operated cash
register, collaborated with library personnel and coworkers, sorted and delivered
mail, shelved library materials, assisted in finding materials, circulated
library materials
Education
12/1998 IUPUI Bachelors Degree ENGLISH
08/1995 Cuyahoga Community College Associates Degree LIBERAL ARTS
12/2003 IUPUI 3 Years Graduate Non Degree WEB PROGRAMMING
12/1997 Kent State University 2 Years ENGLISH
Personal References
Charlotte Phillips, receptionist for Cleveland Data
6709 Hidden Lake Trail, Brecksville, OH 44141
440-526-7168, charlotte@clevelanddata.com
Keith Phillips, IRS Customer Service
71 E Sprague Road, Apt 8 Seven Hills, OH 44131
440-740-0636, kaveman138@yahoo.com
Business References
Keith Birdwell Stericycle Inc.
2670 Suite A Executive Drive
Indianapolis, IN 46241
[Send email to request phone number] 74-5829, kbirdwell@stericycle.com
John Lynch, Dployit(CTB McGraw Hill)
JE Lynch & Associates, LLC
12425 Meeting House Road
Carmel, IN 46032
[Send email to request phone number] 63-4539(phone)
37-815-8281(fax)
john@jelynch.com
Judy Mason, Dployit(CTB McGraw Hill)
6901 N. Michigan Road
Indianapolis, IN 46268
[Send email to request phone number] 05-0620(phone)
[Send email to request phone number] 05-0632(fax)
judy.mason@dployit.com
|
