Profile: 	
 * Manager and supervisor for fifteen years, responsible for collections
department including personnel, statistical analysis, scheduling and training.
 * Credit & Collections experience- Twenty years of increasingly complex
collections issues.
 * Developed and implemented effective policies and procedures that addressed
these increasingly complex issues
 * Detail oriented and resourceful in the completion of projects.  Multi-task
effectively, work in a fast paced environment and meet deadlines
 * Excellent interpersonal skills with clerical through executive levels
 * Organized, exceptional follow through and strong analytical skills

Professional Experience:

Collections Manager, Product Action International, Indiana, April, 2005 -
September, 2009	
 * Established daily and monthly performance statistics for Collections
Department and reported to CEO
 * Negotiated Contracts and served as liaison between PAI and third party
resources (Attorney's and Collection Agencies)
 * Analyzed information to advise operating and executive management on
complicated customer communications
 * Developed and implemented policies and procedures that improved the
collection efforts and productivity
 * Brought delinquent accounts to current status by resolving objections and
effecting collections activities
 * Assigned to large dollar/seriously delinquent accounts because of my success
in reaching acceptable conclusions
Senior Accounts Receivable Specialist, Omnicare, Inc., Ohio, September, 2004 -
March, 2005
 * Similar job functions as those at Product Action International, except for
this was in the medical field

Regional Manager Credit & Collections, Mercy Health Partners, Ohio, November,
1997 - May, 2003
 * Managed Self Pay Collections Department, Financial Counselors & HCAP
Department- directing and assisting department staff
 * Developed and implemented policies and procedures for collection activities,
collection agencies and HCAP/Charity Guidelines
 * Improved Self Pay Collection processes, doubling cash flow from $1.4 million
to $2.8 million monthly within 18 months
 * Initiated process for in-house payment plans, increasing cash flow from
$125,000 to $700,000 monthly
 * Implemented improved in-house collection processes, decreasing agency fees by
30% , from $515,000 to $364,000
 * Negotiated Contracts and served as liaison between MHP and third-party
resources (Collection Agencies & Medicaid/Charity Companies)
 * Produced monthly reports for Collections & Hospital Care Assurance
Program/Hospital Financial Assistance (Collection Agency Placements, Recoveries &
Fees, Payment Plans, Charity Eligibility, Bankruptcies.)
 * Evaluated litigation profile on delinquent accounts and coordinated
collection efforts with attorneys
 * Resolved sensitive and critical customer calls (including Better Business
Bureau complaints)
 * Evaluated staff performance, hired, promoted and terminated employees
 * Calculated monthly write off of bad debt accounts and provided statistical
reports and justification for Vice President and CEO
Credit Manager, Roofing Distributing, Ohio, October, 1996 - October, 1997
 * Credit administration- reviewed business applications (credit reports, bank
and/or credit references) to establish new account lines of credit
 * Prepared collection reports- collect, analyze and summarize information and
trends
 * Collected delinquent accounts including skip tracing
 * Reduced company losses by locating and notifying customers with delinquent
accounts
 * Negotiated repayment schedules with troubled accounts
 * Helped attorneys evaluate legal alternatives, estimating probability of
recovery
Credit & Collection Manager, Kaplan & Henschel Law Firm, Florida, August, 1992 -
August, 1996
 * Managed staff of twelve in Collection Unit- recruit, select, orient and train
employees
 * Streamlined credit and collection process through the introduction of new
policies and procedures, forms, communications protocols and systems
 * Managed key accounts providing exemplary customer service, resolving customer
problems
 * Monitored all collection efforts by auditing accounts and reports
 * Researched and analyzed high dollar defaulted Student Loans and Automobile
Repossessions
 * Handled difficult customer service calls
 * Collaborate with lawyers and customers to resolve overdue collections
 * Prepared monthly statistical analyses to attorneys, made presentations and
assisted with policy making
Senior Customer Results Representative, FL. Federal Savings & Loan, Florida,
July, 1987 - July, 1992