Seasoned professional with deep experience in storage management support in MVS
environment using DFHSM/SMS/FDR. Well-versed in all functional areas including
capacity and configuration planning, storage hardware, and software customization
and testing. Skilled communicator, able to clearly present technical information
and needs to internal staff, customers, vendors, and corporate management. Solves
complex problems and completes projects on time and on budget.



PROFESSIONAL EXPERIENCE

IBM CORPORATION		Staten Island, NY						
2002 - 2009
Technical Services Professional, Information Processing Center 		        

Participate in capacity planning, configuration planning, and performance
management Storage Management function. Installed and maintained per the Storage
Management function, including coordination and communication of new hardware and
software functions related to Storage Systems.

Part of team that implemented large data migration project involving customer
critical production 
data system. Project accomplished in 3 weeks on project timeline of 2 months,
representing 62%
ahead of schedule. No negative impact on performance or data loss incurred.

Streamlined common data pool by increasing available capacity and eliminating
bottlenecks
And recovering wasted resources. Resulted in more efficient system and storage
pool with fewer
Job abends, which facilitated data usage and reduced batch cycles.

Converted critical DB2 and IMS databases to SMS management, eliminating manual
space management by DBA teams and increasing space usage efficiency and reducing
space errors.

Converted database replication process from EMC Timefinder to IBM Flashcopy,
reducing 
Process time from 3 hours to 1, simplified process to reduce outages and
increase online database 
Availability time, replacing costly third party software and hardware.

Configured, customized, and tested , determined and tracked problems, contacted
vendors,
Implemented overall problem resolution of complex storage related software,
including software
Residing on mainframe and storage hardware.



		
Storage hardware duties include configuring, tracking and managing mainframe
externally attached storage, tape robotic systems, and optical jukeboxes through
remote storage console functions and software.  

Applied critical thinking within defined guidelines to resolve complex problems
and carry out assigned projects.  Interfaced with personnel across all lines of
business, personnel from other areas within IS or vendor personnel on problem
determination or project completion. Assured problems affecting the effective use
of the Storage Systems are resolved in a timely manner.  Performed problem
resolution activities associated with Storage System program product software and
performance of the Storage Systems (Tape, Disk, and Optical).  Completed problem
resolution activities associated with the hardware used in the Storage System as
required.  

		 
EMPIRE BLUE CROSS AND BLUE SHIELD, Staten Island, NY	1985 – 2002  

Storage Management Technician, Information Processing Center                    
   1999 - 2002		 
Manage Mainframe tape and DASD media resources and ensure Corporate data
availability.
Execute data backups and restores. Participate in planning and executing
business continuity testing.
Monitor resource availability and usage. Perform problem diagnosis, resolution,
reporting, and root cause analysis. 
Participated in capacity forecasting and planning capacity increases, hardware
upgrades and migrations. 
Participated in software maintenance, customization, and upgrades.



Lead Console Operator, Information Processing Center	1992 – 1999
Support System availability and performance, to meet corporate service goals.
Monitor and manage System resources including batch processing prioritization
and
Performance to meet daily production schedules.
Participate in project planning and execution, including hardware upgrades,
software  changes, disaster recovery planning and testing.
Assist Hardware Engineering team with installs, cabling, and equipment moves.
Maintaining daily logs and perform shift turnover.
Complete daily status and incident reports.
Interact with Help Desk, Field Engineers, System Programmers diagnosing and
resolving problems.
Support Application / System Programmers in Systems tuning and performance.
Support problem escalation, resolution, reporting and tracking process.

Software / Hardware:  DFHSM, DFSMS, DFDSS, FDR/ABR, ICKDSF, CA7 scheduling
software, TSO-ISPF, Omegamon for MVS, MVS JCL and VSAM utilities, JES2, NDM, PC
interface using OS2, IBM ES9000 MVS/ESA, IBM z Series MVS, IBM 3494 VTS/ATL
Automated Library, STK – Silo robotics –Software maintenance.
Kodak and HP optical storage systems. EMC Symmetrix, IBM DS8000 series, IBM
RVA2.


Peripheral Equipment Operator  New York, NY 	 
Worked in operating Print and tape drive environments. Used software skills in
TSO, JES2, and CA1.
Interfaced with field engineers and console operators on problem detection,
diagnosis, and resolution.
	
EDUCATION

Empire Blue Cross and Blue Shield Training Program New York, NY  
Certification Programs:
JCL for the End Users, Using TSO and ISPF, JCL Utilities, JES2 for Operators,
and VSAM Fundamentals, CA7 Basic Operations and Administration