SVP Technology Director * Business Analysis Sr. Mgr * Infrastructure Sr. Mgr

Collaborative Leader - Business Partner - Solutions Manager
Global Results | Flexible Solutions | Strategic Roadmaps | New Revenue Streams
Building Responsive IT Organizations That Enhance the Customer/User Experience

Technology Leadership Competencies
 * Leadership & Communication
 * Strategic Vision & Planning
 * Process Reengineering
 * Systems Integration
 * Service Delivery
 * Standards Development
 * Technical Documentation
 * SLA Performance
 * Vulnerability Assessments
 * Contract/SOW Negotiation
 * Vendor & Relationship Mgmt
 * Capacity Planning

20 years of IT and Operations experience within retail credit, clinical,
telecommunications, finance and banking industries. Broad experience in leading
front and back end automation, process improvement and reengineering initiatives
in a variety of complex system environments. Results-driven ability to direct and
execute against enterprise-level strategic business initiatives.

Professional Experience

Citigroup, Kansas City, MO 2004 to 2009
SVP Technology Director, Business Analysis Sr. Mgr, Infrastructure Sr. Mgr
Responsibility to direct the North America Operations and Technology Recovery
Systems organization, which included Project Management, MIS, System
Administration and System Controls functions. Ensure alignment with North America
IT Centers of Excellence, Information Security Offices, PMO, Audit/Risk, Vendor
Management, Finance, Operations, Process Excellence, Senior Directors, Line
Directors and other Senior Management. Establish and drive the technology
direction necessary to support and execute enterprise level initiatives that
continually improve performance, minimize franchise risk, lower unit costs, and
gain or maintain competitive advantages for Citi.
 * Led direction/execution of Data Warehouse and Business Intelligence
initiatives that are reducing systemic and operational overhead by 80-100%
 * Led multiple cost/benefit/gap analysis initiatives to integrate or replace
legacy system interfaces and platforms with modern Web application architectures
 * Led development of an Electronic Media solution that will reduce operational
expenses by at least $1.6 million and create a potential annual revenue stream
upwards of $70 million
 * Led development of a centralized enterprise platform to eliminate the use of
non-standard risk-prone tools from critical business processes for over 350 IT
Services
 * Led integration of secure file transfer tools to facilitate secure exchanges
with external vendors, saving a minimum $100,000/year and significantly
minimizing franchise risk
 * Implemented a new internal Help Desk and Service Delivery model based on
MOF/MSF (ITIL)
 * Developed and maintained all internal SharePoint sites to manage change
control, work request deliverables, process documentation and facilitate workflow
for hundreds of employees.
 * Managed multiple critical technology vendor relationships and associated
contracts and billing invoices, continually monitoring and negotiating to save
thousands annually.
 * Coordinated external Vulnerability Assessments and on-site Third Party
Information Security assessments for technology vendors, reducing findings from
hundreds down to a handful
 * Supported, communicated and collaborated with over 120 external North America
vendors regarding technical issues, procedural/policy changes, strategy, and
technology directions that may impact our business and systemic relationships
 * Developed and maintained IT best practices, methodologies and policies to
meet or exceed internal audit, risk and SOX compliance measurements and
requirements
 * Leveraged common technologies, resources and best practices across multiple
lines of business and IT functions to improve standardization and economies of
scale
 * Provided hands-on leadership, management, project management, systems
analysis, business analysis, SDLC tools and concepts, application development,
change control and database administration to levels required to execute against
enterprise goals

Sprint PCS, Overland Park, KS 2001 to 2004
Software Engineer
Project Management, Systems Analyst, Business Analyst and Implementation Manager
roles for IT Application Development. Led the implementation, testing,
troubleshooting and support of client call center applications in a multi-tier,
multi-application environment for Sprint's 3G wireless network.
 * Improved software quality and stability of multiple client call center
applications with superior automated testing tools and systematic elimination of
defects, and by providing strong leadership, technical and professional
guidance/support to other software engineers and project managers.
 * Boosted ROI by developing LOEs, impact matrix/models and scoring tools to
prioritize new projects, maintenance, enhancements and functional requirements
 * Led, managed and deployed high volume of software development projects in a
heavily matrixed, architecturally complex system and business environment
 * Led development JAD sessions as application and business SME. Designed
integration of new industry 3G technology requirements with the existing
technology and functionality.
 * Ensured all aspects of project quality, processes and deliverables conformed
to internal Software Development Framework and complied with Software Quality
Assurance

DMR Consulting, Overland Park, KS 2001 to 2001
Senior Systems Development Analyst
Software design consultant and Systems Analyst for Sprint PCS. Provided critical
system and application analysis, development, design and troubleshooting of
major, multiple client call center applications in a highly complex multi-tier,
multi-application environment.
 * Strategic and tactical leadership. Interviewed stakeholders, defined
business, system and data requirements, wrote and maintained functional and
technical system and application specifications
 * Worked with customer, project managers and developers to design and build
solutions for new functionality and troubleshoot defects in existing
applications
 * Led conference calls between functional and technical support tiers to
resolve standard and emergency production system and application issues 24/7

LabOne, Inc., Lenexa, KS 1998 to 2001
IS Programmer/Analyst II
Direction, customer relationship, development and maintenance of ASTM remote
client clinical laboratory software applications and internal VAX CASE tool
applications using VB/Access, GoldRun, Oracle, SQL and PL/SQL. Slashed data entry
and processing time by 96% while maintaining data quality and HIPPA compliance.
Improved collaboration and communication by developing department Intranet.

GE Capital, Lenexa, KS 1989 to 1998
IS Programmer/Analyst
Dramatically increased productivity and operating efficiencies with multiple
iterations of front and back end office automation. GUI, batch and database
programming, web development, audio/visual and telecommunications support,
multiple platform hardware/software support and security administration. Daily
interaction with vendors, clients, internal and external users and management of
all levels. Managed high-volume workloads in a fast-paced environment of 150+
associates requiring daily, tracking, management, prioritization and follow-up of
projects and requests.

EDUCATION

George Washington University 2002 to 2003
PMP Certification Training
University of Kansas, Lawrence, KS 1986 to 1988
 Architecture and Industrial Design curricula

SPECIALTIES

Communication, Presentation, Strategic Vision and Planning, Process
Reengineering, Vulnerability Assessment, Contract and SOW Negotiation, Vendor
Management, Project Management, Systems Analysis, Business Analysis, Gap
Analysis, Requirements Management, GUI Design and Functionality, Functional
Specifications, Technical Specifications, Problem and Issue Resolution, Root
Cause Analysis, Standards Management, Process Mapping, ITIL, MOF, MSF, SDLC,
Mentoring, Team Building

TECHNICAL BACKGROUND & EXPERIENCE

Programming Languages, IDEs
 * Access (2.0, 97, 2000)
 * Visual Basic (3.0- 6.0, .Net)
 * Clarify Clear Basic
 * Rexx, Visual Rexx
 * SQL, PL/SQL
 * C, C++
 * Goldrun (CASE Tool)
 * Davox Workstation Macros
 * Oracle Designer/Developer 2000 IDE
 * Visual Studio .Net IDE

Security Software/Encryption
 * WinZip
 * PK Ware Secure Zip
 * WEP, WPA, WPA2

Operating Systems
 * DOS
 * Windows 95, 98, NT 2000, XP
 * OS/2
 * AS/400
 * VAX

Database, BI, Data Warehouse
 * MS Access
 * Alpha4
 * FoxPro
 * Oracle
 * AS/400
 * SQL Server 2005
 * Teradata SQL
 * Cognos

REFERENCES

References are available upon request.