December 07   “ January 09 / Hyatt Regency Auckland, Auckland, New Zealand
 Director of Rooms
 ‚  Manage room operations for 366 room city hotel
 ‚  Ensure the smooth and efficient running of all operational aspects of the 
 Rooms Division and to ensure that the various departments are run according to

 the standards set for the brand in general and the hotel specifically.
 ‚  Responsible for monthly rooms division re-forecast process
 ‚  Maximize employee productivity through the use of multi-skilling, 
 multi-tasking and flexible scheduling to meet the financial goals of the 
 business as well as the expectations of the guests.
 ‚  Responsible for the preparation of the Annual Business Plan for Rooms.

April 07-November 07 / Hyatt Regency Incheon, Incheon, Korea
 Assistant Director of Rooms (Acting Director of Rooms)
 ‚  Manage room operations for 523 room five star hotel
 ‚  Responsible for monthly profit & loss financial result and analysis 
 ‚  Responsible for monthly rooms division re-forecast process
 ‚  Responsible for the preparation of the Annual Business Plan for Rooms.

June 05-March 07 / Hyatt Regency Incheon, Incheon, Korea
Front Office Manager 
 ‚  Manage front office operations including Regency Club, Business Center, 
 Bell Desk, Health Club, Regency Club
 ‚  Manage Outsourcing operation, Health Club & door desk
 ‚  Interview, hire, and supervise staff of 70
 ‚  Analyze monthly profit & loss financial result 

July 03-May 05 / Hyatt Regency Incheon, Incheon, Korea
 Executive Housekeeper (Opening member)
 ‚  Responsible for Housekeeping (Room & Public area), Laundry, Uniform 
room, Flower shop and Landscape
 ‚  Manage Outsourcing operation, 4 different outsourcing companies & 110 
Outsourced staff
 ‚  Ensure standards of guest rooms
 ‚  Conduct monthly housekeeping inventory

October 02-June 03 / Hyatt Regency Cleveland, Ohio, USA
 Front Office Manager
 ‚  Manage daily Front office operation for 293 rooms
 ‚  Recruiting process for Front Office employees
 ‚  Responsible for On the Job Training 

December 00-September 02 / Grand Hyatt New York, New York, USA
 Assistant Executive Housekeeper
 ‚  Manage daily Housekeeping operation for 1347 rooms
 ‚  Assist in weekly labor forecasting and scheduling
 ‚  Prepare weekly/monthly housekeeping inventory

November 99-November 00 / Grand Hyatt New York, New York, USA
Assistant Front Office Manager/Night Audit Manager/Hotel Assistant Manager
 ‚  Responsible for multiple shift management of front desk
 ‚  Perform hiring and training new employees
 ‚  Work with front desk to ensure quality service 
 ‚  Administer overnight operation of Front Desk, Security and Food & 
Beverage outlet

May 98-October 99 / Grand Hyatt New York, New York, USA
Floor Manager
 ‚  Inspect 100-120 guest rooms daily
 ‚  Responsible for guest room deep cleaning program

May 97-May 98 / Hyatt Regency Crown Center, Missouri, USA
 Rooms Intern & Front desk Agent
 ‚  Handle reservations, guest check in/out 
 ‚  Deal with cash/credit card transaction for 733 rooms

PRE-OPENING EXPERIENCE
 May 2002   “ June 2002 / Hyatt Regency Jersey City, New Jersey, USA
 January 2004   “ March 2004 / Grand Hyatt Mumbai, Mumbai, India
 April 2005 / July 2005 / Park Hyatt Seoul, Seoul, Korea

EDUCATION
 Central Missouri State University, Warrensburg USA
 Bachelor of Science in Hotel & Restaurant Management, 1997

REFERENCES
Available on request