Laura Pierre
222A Floyd Drive
Mt. Sterling, KY 40353
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Home: [Send email to request phone number] 32-8289
Summary
I have an Associate Degree in Computer Information Technology, with a Minor in
Internet Security; I have over eleven years of experience in Information
Technology. I have experience with DSA Keys, FTP, PGP, firewall problems, lost
files, broken transmissions, and Linux Server. I also have experience with Label
Printers and designing and troubleshooting network issues. I have exceptional
communication skills, both oral and written.
Education
2008 – Strayer University Pursuing Master of Science in Information Technology
with a Minor in Computer Forensics Lexington, Kentucky
2007 – Associate Degree - SouthWest Florida College-Microsoft Network Engineer
Degree/Certfication for Windows Server 2003, with a Minor in internet Security,
Florida-Fort Myers
2006 - National College of Business and Technology US-KY-Lexington
Bachelors Degree – Business Administration
2002 Sullivan University US-Kentucky-Lexington
Associate Degree
Associate in Programming, Computer Science, Microsoft Certified Systems Engineer
Certification
A+ Certification
Technical Summary
Operating Systems: Windows, UNIX, Linux, Novell, MAC
Servers: Windows NT 4.0, Windows 2000/2003, SQL, Linux, BlackBerry
Languages: C++, COBOL, HTML, SQL
Ancillary Skills: FTP, PGP, Firewalls, DSA Keys, Trend Antivirus Installations,
Active Directory, Veritas Backups, Quickbooks, Lotus Notes, MS Exchange, Belarcs,
What’s UP Gold/Professional. MS Software, SQL Programming, Web Development
Experience
8/08-9/08 CDI Corporation Phoenix Arizona (Remote Contract with IBM)
Unix/Intel Security Specialist
I worked remotely from home applying Unix/Intel OS patches.
I modified OS level settings to pre-defined values.
I used excel for reporting manipulation and report manipulation purposes
including the use of pre-defined excel functions such as index and match.
I reviewed audit logs to determine how security settings have changed I used
Service Center Change Management tool.
9/2007 - 5/2008 Netgain Technologies/3M Corporation Cynthiana, Kentucky
(Contract)
IT Programmer/Analyst
I worked with encryption keys for users passwords. Created and imported DSA
keys.completed troubleshooting on firewalls, lost files. I also worked with FTP
and PGP. PC Support, Server Support of various systems including but not limited
to SQL Server. I also monitored backups using Backup Exec 11d. I provided support
for many of the Plants IT Applications including Proficy, Lotus Notes, PMCSSim,
ASN,Planner Loads, Vista Plus, Articulate Presenter, ERC as well as Label Works
and Maximo. I also controlled IT HelpDesk tickets using Remedy. I supported all
of the Plants PC's and printers and servers as well.
12/2006 - 8/2007 Synergy Networks Fort Myers, Florida (Full time)
Account Relations Manager
I called customers regarding their accounts and worked out arrangements with
them to get their accounts caught up and paid. I increased revenues within
current customer database.I provided support to customers on a higher customer
service level. I provided Technical Support on customer networks.
4/2006 - 8/2006 MIVA Fort Myers, Florida (Full Time – Company did downsizing)
Network Operations Specialist
I worked with encryption keys for user’s passwords. Created and imported DSA
keys. Did troubleshooting on firewalls, and lost files. I worked with FTP and
PGP.
I used Linux server as the e-mail server.
Monitoring Network connectivity all over the world I assisted customers by
troubleshooting any issues the network might have using network monitoring tools
such as Gomez, What's Up Professional and What's Up Gold as well as Traffic Light
and Load Balancers and CACTI
11/2005 - 3/2006 Network Support Naples, Florida
Network Technician Intern
I gained experience working with this company as an Intern in the field of
Networking Consulting.
Installed, programmed, and operated Linux Server as the e-mail server.
I assisted with setting up Server for installation for the company. I assisted
with running quotes for the Hardware for the Customers. I assisted the Customers
with troubleshooting their Network or Hardware problems. I used RDP in connecting
to customers Networks for troubleshooting. I assisted Customers with using Backup
Tape Drives.
I assisted Customers with BlackBerry Synchs and Exchange Server E mail issues.
8/2005 - 11/2005 Communication Plus 2000 Naples, Florida
Field Service Technician
I installed Network Cabling Cat 5 and Cat 6 for various stores and projects.
Installed Servers and Player Clients for a project for Wal-Mart called
Checkerboard project. Installed Catalina printer for Wal-greens and cabled for
that project. Completed service calls regarding phone systems and server
troubleshooting.
5/2003 - 3/2005 Galls Inc Lexington, Kentucky
Customer Service Representative
Responsible for answering high volume of incoming customer operations call
relating to catalog order, returns and product information Received and entered
phone and fax orders Called customer when necessary regarding cancellations and
backorders and made changes initiate orders for replacement parts filled out
forms, determined changes for the service requested
10/2001 - 7/2002 Lexmark International Lexington, Kentucky
Technical Support Representative
I Provided Technical support via the telephone to customers needing help with
problems on the printers. I completed customer surveys on quality and
problematic issues.
12/1999 - 9/2001 UPS-Nesco Temp Agency Lexington, Kentucky
Human Resources
I held Interviews with potential employees... I followed up on background checks
as well as past employers checks. I completed paperwork for the hiring process,
conducted safety classes for new hires.
11/1999 - 2/2000 Unisys/Manpower Technical Frankfort, Ky
Y2k Project Team Technician
Installed all new computers into the State branch offices Set all of the
computers up on a TCP/IP network Loaded all of the E-Client Software to the
computers Set up backup tape drives into the server racks
3/1997 - 1/1998 IBM-Manpower Technical Lexington, Kentucky
Y2K Project Coordinator
I Maintaining Global and Network Connectivity.
I Loaded platform for the PC's individually.
I Enabled network hardware performance, and programming lotus notes.
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