3216 TIBERMILL AVE APT B
Bowling Green, KY, 42104
 [Send email to request phone number] 91-4376 • SAMANTHA.GAINES@INSIGHTBB.COM

SAMANTHA GAINES

OBJECTIVE

To obtain a stable and rewarding telecommuting job in the medical field.
FUNCTIONAL SUMMARY

I want to continue my career in the medical field, provide customer service and
reliability to my customers and employer. I want to be able to expand my
knowledge and move up in the business world. I enjoy being productive and
organized and know I am qualified to perform any duty I am given. 
SUMMARY OF QUALIFICATIONS

•	 Able to type 65+ wpm
•	 Earned CNA (certified nursing assistant) diploma in 2 months.
•	 Ability to learn fast.
•	Customer Service field for six years
•	 I truly believe in being dedicated and providing excellent customer service.

•	 Worked for Verizon Wireless assisting customers with bills and service.
•	 Assisted medical providers with medical claims, claim status, billing, and
adjusting.
•	 Quick learner and strive to be reliable and dependable. 

EMPLOYMENT

03-2008 to Present      Perot Health System 
Bowling Green, KY, 42101
Insurance Billing Representative
•	 Explain claim status on medical claims to Providers and Hospitals.
•	 Review and Adjust medical claims for providers.
•	 Explain benefits of the patient and policy holder
•	 Provider customer service to medical doctors, clinics, hospitals, and any
other medical provider.



01-2004 to 06/2007       AFNI
Bowling Green, KY, 42103
Verizon Wireless Customer Service
•	Assisted customers with wireless service and bills.
•	Determined adjustment status, refunds and credits to all customer accounts.
•	Maintained an average score of 98% customer satisfaction survey score.
•	Controlled and deescalated angry customers.

EDUCATION
2000-2004    High School Diploma, Lighthouse Academy
Bowling Green, KY, 42104
•	Strived to learn and accomplished earning all credits allowing me to graduate
early in 12/2003.

8/2007-1/2009    Bowling Green Technical College
Bowling Green, KY, 42101
Radiology Major
•	 Currently attending college to obtain an Associate Degree in Radiology and
Sonography.

REFERENCES

Cicely Mcfadden
Customer Service
 [Send email to request phone number] 92-8850

Connie Johnson
Assembly line
 [Send email to request phone number] 76-1816

Sarah Myers
Manager
 [Send email to request phone number] 79-4293