Career Highlights:
Twenty years of college teaching experience
Over ten years of professional writing and editing experience
Five years of software technical writing experience
Five years of software quality assurance experience

Writing Experience:
TechRepublic	Louisville, KY
March 2002-January 2003
Web Editor
Wrote articles for Web site devoted to serving IT professionals.
Wrote three to four articles per week on IT-related topics.
Met strict deadline schedule.
Responded to site community and wrote articles in response to member feedback.
Researched article topics and ideas.
Interviewed IT professionals for article content.
Completed online computer networking courses

Ceridian Time & Attendance	Louisville, KY
Technical Communicator
June 1996-March 2002
Wrote documentation for time and attendance software.
Developed online help system for time and attendance software.
Served on cross-functional teams to create product specifications.
Wrote internal implementation documentation for project managers.
Wrote documentation for data collection terminals.
Updated and maintained projects database.
Named Team Lead for LAN Technical Communications:
Trained/Mentored team members.
Reviewed and assigned design documents to appropriate team members.
Acted as primary contact for other departments .
Managed process for submitting help files and print documentation to QA and
Development
Served as primary product knowledge resource or directed inquiries to
appropriate resource
Reviewed defect-tracking system for documentation issues on a daily basis and
assigned owners as needed.
Worked with Development, Implementation and other departments to assess
documentation needs.
Served on Six Sigma team evaluating and defining quality assurance process.

1992-1996	UMI	Louisville, KY
Assistant Editor
Wrote abstracts of magazine and journal articles for information database
Defined and updated indexing terms for information database
Assisted in training new employees
Set company records for abstract production


Software Quality Assurance Experience:
First American Default Technologies	Louisville, KY
Sr. Quality Assurance Analyst
June 2008-Present
Test updates, enhancements and bug fixes deployed to UAT and production
environments for loan default case management system and invoice processing
system.
Use change management system to track defect and enhancement tickets.
Manage testing of code installed across testing and production environments.
Document testing procedures and results.
Run SQL queries to verify deployments in all regions.
Established myself as the QA expert on data loads and posting files.

Ceridian Time & Attendance	Louisville, KY
Quality Control Test Engineer
January 2004-June 2008
Participate in entire software development process—working from designs and
specifications to devise testing strategies and develop test cases.
Test software releases, patches and custom updates:.
Pre-build testing.
Regression testing .
 New feature and functionality testing.
Install builds and patches in test environment.
Ensure that hot fixes and other patch releases follow the release process.
Update ClearQuest defect tracking system.
Write test plans based on specification documents.
Ship releases to clients.
Develop test cases for software updates.
Maintain test database and testing environment.
Use in-house tool to automate test scripts.
Maintain automation scripts and automation environment.
Use SQL Plus and Query Analyzer to verify data and to install updates.
Completed Quality Assurance best practices course.

Teaching Experience:
Jefferson Community College		Louisville, KY
Sept 1993-Present	 (part time) June 2003-December 2003 (full time)
English Instructor
Teach online writing course via WebCT, Angel and Blackboard classroom management
systems.
Assess student learning needs.
Design lessons targeting student needs and complying with course goals and
school standards.
Determine online lesson delivery methods.
Develop lesson content in various electronic formats.
Design and maintain course web pages and site content.
Use message boards, course web pages, email and other online systems to
communicate with students and deliver instruction.
Maintain online student records.
Coordinate online interaction and activities.
Help students troubleshoot technical issues with course web site.
Counsel students to help them develop better writing skills.
Teach research writing: MLA style; online databases, including EBSCOHost,
InfoTrac and ProQuest.
Manage classroom environment to maintain a stable environment conducive to
learning.

Indiana University Southeast		New Albany, IN
Part-Time English Instructor
September 1992-June 2003
Teach freshman writing courses
Develop lesson plans
Write course guidelines
Conduct and manage classroom activities
Counsel students to help them develop their writing skills
Teach research writing: MLA style; online databases, including EBSCOHost,
InfoTrac and ProQuest

Sullivan University		Louisville, KY
Part-Time English Instructor
Sep 2001-December 2001
Taught freshman writing course
Developed lesson plans, write guidelines and conduct classroom activities
Counseled students to help them develop better writing skills
Taught research writing: APA style; online databases, including EBSCOHost,
InfoTrac and ProQuest

Knowledge of the following software programs:
Windows 2000/XP/Vista
Microsoft Word
Microsoft Office Suite
ForeHelp
RoboHelp
Doc-to-Help
Image Composer
FrontPage
Visio
Microsoft Query Analyzer/Enterprise Manager
SQL Plus
DBA Studio
Computer hardware knowledge—Parts upgrading, computer assembly
Basic computer networking training and knowledge

Education
1987-1992	University of Kentucky	Lexington, KY
M.A., English, emphasis in creative writing
1981-1986	Berea College	Berea, KY
B.A., English and German
Graduated with honors.
Studied overseas at the University of Vienna.
Published poetry and fiction in creative writing journal.
Tutored beginning German students.

April 22-26, 2002
Understanding Networking Fundamentals
Global Knowledge
May 6-10, 2002
Internetworking with TCP/IP
Global Knowledge
May 20-24, 2002
Network Security and Firewall Administration
Global Knowledge
Other Accomplishments

Published poetry in Ace Magazine, Lexington, Kentucky
Published fiction and artwork in Low Orbit, Lexington, Kentucky