DeLisa LeBourveau
6503 Five Forks Drive
Pewee Valley, KY 40056
[Send email using form at bottom]

Objective: 	To obtain a full or part time position utilizing my vast array of
skills and knowledge that will provide the opportunity for future growth.

Experience:	Oct 2008 – Feb 2009		Oasis Solutions Group		Louisville, KY
		Customer Support Analyst
•	Answered incoming support line
•	Resolved a wide variety of issues concerning a computerized accounting system
(MAS90/200)
•	Wrote various business reports utilizing Crystal Reports Writer 8.5 & 10.0

July 2006 – Sept 2008		Software Solutions, Inc.		Louisville, KY
		Customer Support Representative
•	Assisted customers in the transition from CRC to SSI and the new way of
handling phone calls, tracking information
•	Making outbound calls to customers based on work tickets that were input.
•	Supporting utility billing software.
•	Training and support on Traverse accounting package (Accounts Payable, Bank
Reconciliation, General Ledger and Payroll applications).
•	Accurately keeping notes on problems/resolutions.
•	Made sure calls were resolved in a timely fashion. Most resolved in 15 minutes
or less.
•	Taking orders and purchasing supplies for in house use and for customers.

Direct quote from Michael Ott taken from Performance Appraisal, July 2007:

“Lisa is a very important link between the Louisville office and the Lebanon
office. She has many duties associated with support, training, purchasing,
documenting and general operations in the Louisville office. She has been very
helpful in retrieving information and will have the opportunity to projecting
information in regards to the ESOP now that she is a member of the ESOP
committee.”

		June 2000 - June 2006		Computer Resources Corp.		Louisville, KY
		Lead Programmer
•	Layout, design, code and deliver C-based UNIX applications.
•	Develop new platforms in Power Builder.
•	UNIX scripting
•	Network Administration
•	Accounts Payable & Accounts Receivable for company.
•	Customer Support on an as needed basis.

Note: In July 2006 Computer Resources Corp. was purchased by Software Solutions,
Inc.


Other Skills:
•	Designed and implemented company’s two past websites. 	
					www.Computer-Resources-Inc.com
					www.SportsMemories.net
•	Extensive knowledge of MS Word, Excel, Access and PowerPoint.
•	Working knowledge of MS Publisher & Outlook Express.
•	Lotus Notes used on a daily basis.
•	General knowledge of Adobe Photoshop.
•	Very detail and deadline oriented.

Education:	October 2008		Oasis Solutions Group	Louisville, KY
		MAS90/MAS 200 ERP Crystal Reports

June 2000		Sullivan University		Louisville, KY
		Associate of Science, Computer Programming
		Graduated Summa Cum Laude

Awards Received:	June 2000, Presidents Cup, Sullivan University
		Third Quarter 2006, Employee Recognition Award, Software 				Solutions, Inc.

References available upon request.