Jennifer L. Jager
202 Harmon St
Providence, KY 42450
 [Send email to request phone number] 52.9442/ [Send email to request phone number] 67.0800
[Send email using form at bottom]
 
Objective
To obtain a position as a Computer Support Technician that will enhance my
excellent technical and customer support skills, yet also provide outstanding
customer service to my employer’s staff and patrons.
 
Summary
An accomplished Information Technology Specialist with an excellent background
in maintaining computer software, networking, and technical support, and
assisting users with Windows Vista, XP, 2000, and ME. 
 
Skills and Activities
	Three years of computer support learned through temp assignments 
	Honor Student 
	Previous State and Federal Employment 
	Quick Learner, Ability to multi-task 
	Diverse skill background 
	Continued education and interest in future skills growth
 
Education
2006-2008 Glendale Community College Glendale, AZ 
Concentration in Computer Networking
GPA: 3.615
Cisco Networking Administration Certificate- December 2007 
Associate’s Degree in Computer Networking- May 2009
  
2005-2006 Indiana University Northwest Gary, IN
Pre Computer Science Studies
 
Experience
3/2009-5/2009 Charles Schwab (Adecco) Phoenix, AZ
Technical Support Representative
•	Assist employees via remote desktop with computer errors 
•	Password resets 
•	Windows XP support in a networked environment 
•	Change, move, add requests
 
10/2008-2/2009 AT&T (Adino, Inc.) Dallas, TX
Technical Support Representative- Tier 2
•	Customer and employee support for installations and trouble management 
•	Remote access to pc’s, trouble tickets and escalations, software installation

•	Assisted users by phone with email, connection issues, wireless
troubleshooting, password issues
MAC and pc troubleshooting
 
1/2008-6/2008 State Farm Insurance (Technisource) Phoenix, AZ
Internal Technical Support Specialist -Employee Support
•	Maintained and upgraded computer software, installed drivers, service packs,
windows updates, automatic updates, PC support by way of telephone and remote
logon using PC anywhere 
•	Cisco VPN support, connectivity troubleshooting, TCP/IP 
•	Resolution of error codes, digital camera troubleshooting 
•	Troubleshooting and for HP desktop and network printers 
•	Installed printers on print server 
•	Support of Windows XP, User profile changes made on UNIX systems 
•	Windows office support with an emphasis on Outlook 
•	Password resets, username changes
 
6/2007-12/2007 DHL (Staffmark) Scottsdale, AZ
Internal Technical Support Specialist-Employee Support
•	Maintained computer software, Cisco VPN support, connectivity troubleshooting,
PC support by way of telephone 
•	Remote logon using PC Anywhere, Dameware, Netmeeting 
•	Mainframe user account changes using Tiny Term terminal emulation program and
troubleshooting of mainframe programs 
•	Password/account changes on Linux systems
 
1/2007-5/2007 AT&T (Volt) Tempe, AZ
Technical Support Specialist-Tier 1
•	Connectivity troubleshooting for Desktop and Wireless PC’s 
•	Installation Assistance 
•	Troubleshooting connection related issues with Macintosh, Windows Vista,
Windows XP, Windows 2000, Windows ME computers
 
10/2005-1/2007 IMIX Glendale, AZ
Concrete Truck Driver
Delivery of concrete to residential and commercial customers by way of ready mix
truck
•	Routine use of map book 
•	Maintained and reported vehicle reports 
•	Completed customer service tickets
•	Maintained effective use of time per load 
•	Collected payment for services
 
3/1999-10/2006 United States Postal Service Hobart, IN
Mail Carrier
•	Processing and delivery of residential and business mail 
•	Up selling products and services to customers 
•	Maintain positive company image through excellent customer service
 
1/1997-3/1999 Westville Correctional Facility Westville, IN
Correctional Officer
•	Supervised over 100 inmates daily activities with partner officer 
•	Monitored and logged inmates activities daily 
•	Provided and maintained daily schedule of activities 
•	Trained in firearm use