Lavern Holt 

11208 Kendalton Place
Louisville, Kentucky 40241
 [Send email to request phone number] 02-2258
[Send email using form at bottom]


Education
		Certification Physical Therapist Aide, Penn Foster Career
Schools		2010				Catering/Culinary and Supervisor Schools – U.S.
Army			1995-1999
		Eastern Kentucky University (3 semesters) Richmond, Kentucky		1980-83
		High School – Fort Knox, Kentucky						1980


Objective
To secure a position in a company that continues to develop my customer and
administrative skills.

Experience

Hilton Garden Inn, Assistant General Manager
Louisville, Kentucky-May 2008-Jan 2009 

•	Collaborated and maintained effective communication with hotel staff and
guest. 
•	Assisted in preparing the hotel for grand opening.
•	Assisted in interviewing new applicants.
•	Implemented training programs to enhance customer service and sales.
•	Cross trained staff in the art of human relations, team building and customer
service.
•	Ensured a high level of satisfaction by delivering personal attention to
customers to build repeat clientele.
•	Controlled labor, budget and costs.

Holiday Inn Hurstbourne- Director Food and Beverage Operations
 Louisville, Kentucky-Nov 2003-Jan 2008

•	Recruited and developed key members of the food and beverage staff.
•	Increased standards of service by upgrading food quality, presentation and
customer service.
•	Increased revenue by purchasing and training staff on audio visual equipment
and vending.
•	Improved customer service evaluation scores.
•	Worked conjointly with Sales Department on personalizing menus for hotel
Guests.
•	Planned marketing strategies to increase sales.
•	Made recommendations to and assisted General Manager on marketing functions,
budgeting and all phases of operations.




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Lavern Holt										Page 2 


Holiday Inn Downtown, Director of Food and Beverage 
Louisville, Kentucky, 1999-2003				

•	Responsible for all food and beverage requirements.
•	Enhanced department's customer service, quality, presentation and profit.
•	Planned implementation of events and trained catering staff to complete
functions exceeding guest satisfaction.
•	Planned and developed food and beverage requirements and all details for
conferences, meetings, weddings and other banquets.

	Army Officer’s Club, Catering Manager/Assistant Club Manager
Fort Knox, Kentucky-1993-1999

•	Advised and assisted customers on food and beverage preparations for formal
functions.
•	Assisted Club 	Manager on marketing club functions and all phases of club’s
operation.
•	Coordinated entertainment concerts.

Special Skills
Proficient in Microsoft Office, Word, Publisher, Excel, PowerPoint, the
internet, phones


References Available upon Request