Neaoma Clephane
4270 Aspen Drive 
Independence, KY 41051 
513.313.7319 (mobile) 
[Send email using form at bottom]
Professional Experience
Comair Inc
October 2006- March 2010
Business Analyst:
Documented and analyzed business requirements data
Developed test scripts for user acceptance testing
Created systems support documents
Built software instructional manuals
Assisted in creating project timelines and enforcement of deadlines
Analyzed and documented client processes and industrial best practices
Conducted testing according  to plan
Production Control/Maintenance Scheduler:
Shared responsibility for the successful production of aircraft maintenance.
Coordinated with maintenance and mechanic managers to ensure timely and
efficient maintenance checks.
Continually monitored and analyzed maintenance performance and data.
Implemented policies and standards to increase productivity using six sigma
processes while obtaining safety and product quality.
Tracked accomplishments of workload to meet the required scheduled, and
calculated required man-hours, making adjustments as necessary.
Astar Air Cargo
January 2006 – September 2006
Administrative Assistant/Repairs Controller:
Analyzed incoming memos and reports
Coordinated aircraft part repairs with selected vendors
Assisted in inventory control of repair orders

Education
2009 - 2009 George Washington University School of Business - How to Gather and
Document Requirements
2005 - 2007	Embry-Riddle Aeronautical University – Bachelor of Science and
Professional Aeronautics 
2002 - 2005    	University of Cincinnati - Business Administration and pilot
training

Computer Skills
Microsoft Office
o	Expertise in Excel, Word, Access, Visio, Powerpoint, Outlook and Publisher
TRAX
o	A comprehensive aircraft maintenance system used to integrate aircraft
maintenance processes including procurement, planning, and engineering.
Enterprise Architect
o	A team-based full project life cycle tool allowing shared ideas throughout all
stages of a project.
	
Skills
Leadership - I have worked extensively as a leader both in my work environment
and my extracurricular activities. 
I am a music director for the Family Tabernacle Children's Choir and the
assistant music minister there. I have also lead fellow employees in project
teams and was acting supervisor at Comair Inc in the absence of the production
control supervisor.

Communication - I have the ability to effectively communivate with customers,
vendors, fellow employees and executives. I do will in small groups, one-on-one
interviews and large crowds. My goal is to always clearly communicate ideas and
thoughts to the receiver through any communication medium I may have avalable to
me.

Problem Solving - My past experiences are a testament to my ability to logically
analyze problems and find a productive resolution.
Accomplishments
Built a Maintenance Repair Operation (MRO) department through which the company
obtained greater revenue by performing maintenance on costumer airline fleets.
Assisted in process redesign for maintenance work using six sigma
methodologies.
Developed positive customer relations and assisted in negotiating contracts and
bids for maintenance repair orders.