Scott Heidenreich
315 S. Simmons	
Welsh, LA 70591
 [Send email to request phone number] 04-6353
[Send email using form at bottom]

SUMMARY	
I am a well rounded professional with a strong 15+ years of experience. I have
strong IT background, with management, project management, sales and marketing
experience in a variety of business structures.
PROFESSIONAL EXPERIENCE
SHO Consulting – Lake Charles, LA                                               
                1999 – Present
Owner/ IT Consultant
•	Provided network support, computer support, management and training to Fortune
100 companies including financial, mass retailers, communications both land and
wireless, credit unions, auto manufacturers, transportation, also with law
enforcement, local, state and federal government.  
Ameritech New Media – Itasca, IL                                                
                              1998 – 1998
As a Network Analyst, responsibilities included:
•	Provided network support.  
•	Automation of systems and processes.
•	Disaster recovery planning and implementation.
•	Provided call center with support and management.
•	Documentation and diagrams for Network.
•	Management, Technical assistance and training for Desktop Team.
XL Connect/SHO Consulting – Schaumburg, IL                                      
               1997 – 1998
As a PC/Network Technician duties included:
•	Provided desktop and network management for a large facility.
•	Provided call center support.
•	Software integration and testing.
•	Field service manager for multiple facilities.
•	Provided user and support staff training.
Norrell Services – Schaumburg, IL                                               
                                             1995 – 1997     
As a PC Specialist and consultant, duties included:
•	Provided general PC and network support.
•	Training in Excel, Office, and database use. 
•	Responsible for statistical analysis of various data types to generate daily
reports.
Office Team – Hoffman Estates IL                                                
                                  1994 – 1995
As a Consultant , responsibilities included:
•	Created a call volume database, an automated daily sales report, and a bill
tracking system.
•	Processed payroll for 200+ employees, and was transportation coordinator for
40+ vehicles.
•	Total reorganization of bad debt files.
EDUCATION
Electronics and Communications
Elgin Community College – Elgin, IL 
Additional Training:
MS Excel advanced course.
Windows 95 Support and Implementation.
Intergraph FRAMME administration training.
Systems Management Server 1.2.
NT Core Tech.
3com Network and Telephony Training