MELANIE LYNN BOUE’
4747 Alphonse Drive
Metairie, LA 70006
[Send email to request phone number] 91-1898
[Send email using form at bottom]
EDUCATION:
A+ Certification (11/03) and Network + Certification (12/03)–Microtrain,
Lombard, IL
Associate of Science Degree in Computer Information Technology
Honors Graduate, December, 1999 – Delgado Community College, New Orleans, LA
National Dean’s List, Phi Theta Kappa Society
Diploma, October, 1980 – Phillips College, Metairie, LA
WORK EXPERIENCE:
Shaw Group Inc.
August 14, 2006 – March 27, 2009
IT Level two Technician/Help Desk Facility Clerk
Kenner, LA
Desktop support for 106 computers, 13 network printers and scanners.
Troubleshooting voicemail, email, internet, phones, projector, cameras,
thumbscanners, DVR, DVD, fax machines, wireless cards, copiers, printers,
networking, monitors and desktop/laptop hardware and software issues.
Active inventory database on all computer equipment and updates when moved.
Asset tagging on new computer equipment.
Chain of custody records on computer equipment and furniture for placement of
items and moving of items.
Facility Help Desk Requests entering tickets and facility requests such as
supplies.
Update of staff list.
Completed IT tickets using AdventNet ManageEngine Service Desk program.
Installations of new computer equipment or reimaging.
Upgrades of all computers.
Assist advisors, specialists and other employees with scanning, photos,
thumbscans, moving of equipment, network and application issues and CD burning.
Sulzer Enpro Inc.
May 16, 2005 – March 10, 2006
Kelly Services
January 20, 2005 – May 16, 2005
IT Support/Network Administrator
Belle Chasse, LA
Network administrator for Window 2003 servers, one Unix server, and one Linux
server.
Troubleshooting for 33 desktop/laptop computers in the office and 20
laptop/desktop computers in the field offices, field service and salesmen.
Maintenance and backups of servers.
Troubleshooting for network, email, internet, printers, network printers and
software programs.
Set up new users and permissions.
Ordering of all computer, printer and networking equipment.
Installations of new computer equipment.
Conversions and upgrades of computers for network.
Kept active inventory database and asset tagging on all computer equipment.
Assisted in any functions such as web design, wireless connections, cd burning,
scanning, setting up video conferencing, projectors for meetings, plotter.
Global Technologies Group
September 2004 – October 2004
Technician
New Orleans, LA
Changed out hard drives for 53 Dell computers and configured each workstation
for Winn-Dixie stores in the New Orleans, Metairie, Kenner and Luling areas.
(Temporary assignment)
Page 2 – Melanie Lynn Boue’
Accurate Partitions
July 29, 2002 – June 26, 2004
Customer Service Representative/Network Adminstrator
McCook, IL
Network Administrator since May, 2003
Troubleshooting local NT server, setting up new users and permissions,
Troubleshooting all computers (34) as Main IT contact for local office
Approved invoices, tracked shipments, order entry, quotes, accounts receivable,
accounts payable, inventory and purchasing as Customer Service Representative.
Senior Living Systems
December 4, 2000 – March 10, 2002
Support/Trainer Representative
Schaumburg, IL
ODBC Installations
Diagnosed and resolved software errors, problems and questions
Logged calls and managed call queue in call management software in Lifecare
2000.
Implemented uploads of software upgrades for clients
Trained clients in accounting, marketing, patient billing, payroll and resident
management at client sites, by telephone and through PCAnywhere, Laplink, and
Dial-up Networking
Quality Control Testing of software
Designed user documentation for software installations
Melco Group International
September 4, 1998 – October 31, 2000
Customer Service Manager
Metairie, LA
Trained clients on freight forwarding software developed by Melco
on client site and through PCAnywhere
Diagnosed software errors and network problems
Telemarketing for web services and client upgrades
Logged and managed Help Desk problems using Call Management software in Oasis.
Supervised and trained entry level Help Desk employee
Managed Accounts Receivables/Payables
Implemented uploads of software upgrades for clients
Designed client websites using Front Page and Photo Shop
Trained clients on AES (electronic filing of Shipper's Export Declarations)
Performed demonstrations of software for prospective clients
TECHNICAL SKILLS: NT 4.0 Server, Windows XP, 2000, NT, 98, 95 and 3.1,
Microsoft Outlook, Paint, Access,Word, Excel, Powerpoint, Lifecare 2000,
PCAnywhere, Laplink, Dial-up Networking, Hotsend, Oasis software and Oasis
Accountex, Penta, MCBA, Lotus 123, WordPerfect, Procomm, Multimate, Harvard
Graphics, PCAnywhere, Colorado Backup, Sideways, Address, Formtool, CC-Mail Lotus
Applications, Internet Explorer, Netscape Explorer, Office Logic, First Choice,
DOS, Novell, Fastback, Easylink, Unix, Providex, Clarion, Front Page, Photo Shop,
Microsoft Exchange, AS400, COBOL, JAVA, QBASIC, Visual Basics, Access, HTML,
daily tape backups, dictaphone, networking, Citrix, Canon Imagerunner 5070
Scanner/Copiers, Imagistics 3510/4510 Scanner/Copiers, Epson printers, HP 4350
printers, Brother 7820/8860 printers, Lexmark X340 printers, Brother 4100 fax
machines, Canon Powershot A520, Cisco IP phones, IBM Thinkpad laptops and
Dell/IBM desktops.
References available upon request
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