James L. Mitchel
1829 Filmore St.
Morgan City, LA 70506
(337) 654-5972
[Send email using form at bottom]
S U M M A R Y
Through my career, I have developed strong sales and management skills, together
with computer expertise as further detailed in this resume. Capable of
establishing and maintaining a cooperative working relationship with staff at all
levels of the organizational structure. Proficient in prioritizing situations and
respond quickly to them in an interrupt-driven environment. Strong management and
communication skills, problem solving, and time management. I require minimal
supervision, and willing to travel. Available for immediate hire with the
flexibility to work more hours based on operational needs. I am motivated by new
opportunities and a constantly challenging environment.
W O R K H I S T O R Y
Director of Customer Service/Field Engineer/Engineer
Co-nexus Inc. 2006 – 2008
I was hired as a Sales Engineer to perform remote demonstrations, attend call
center trade shows and perform trainings of the web based call recording
application. I was then promoted to Director of Customer Service to assist
existing clients, while continuing to work with the sales team to support
potential new business.
Senior Sales Engineer/Customer Advocate/Help Desk Manager
Stratasoft Inc. I-Sector Corporation, 2001-2006, 2009
I was hired as a Field Engineer to install DOS and NT dialing systems worldwide.
Then promoted to Help Desk Manager to better serve existing clients, while
supervising up to eight help desk techs, four field engineers, and handling a
high volume of incoming calls per day. Trouble-shooting SIP, VoIP on all 9x, 2k,
XP, and NT software, as well as Stratasoft Predictive Dialing software through PC
anywhere and Co Session. Responsibilities included training System Administrators
and new hires. Occasional travel to customer sites to repair and upgrade systems
was required. January 2002 promoted to the sales department as the Domestic Sales
Engineer. Certified in network technologies (CCNT). Supported the domestic sales
team with RFP's, new business conference calls, software demos, and site visits.
Promoted to Senior Customer Advocate in 2004, duties included working with client
database, both domestic and international, and international resellers.
K N O W L E D G E, S K I L L S, AND T R A I N I N G
• Interested in studying Java, Visual Basics, C++ programming, and attending PC
related classes in the area.
• Building and repairing PCs and teaching basic Windows 9x, 2000, XP, Vista, and
NT Applications.
• Advanced Microprocessor Types and Specifications:
IDE and SCSI Interface
• Physical Drive Installation and Configuration:
Advanced Motherboards and Buses
• Advanced Power Supply and Chassis/Case:
Printers and Scanners
• Advanced Video Hardware:
Serial, Parallel, and other I/O Devices
• Advanced Memory:
Portable PCs
• Advanced BIOS:
Input Devices
• Audio Hardware:
Building and Upgrading PCs
• Hard Disk Storage:
PC Diagnostics, Testing
• Floppy Disk Storage:
Maintenance
• Optical Storage:
Peer to Peer Networking
• High-Capacity Removable Storage:
Internet Connectivity
• TCP/IP: SIP VoIP
Microsoft Excel and Word
• File Systems; FAT16, Fat32, and NTFS
Microsoft Windows NT/2000 Professional
• Operating System Software and Troubleshooting
Microsoft Windows 95/98 Millennium
Microsoft Windows XP\Vista
• Basic Fox Pro DBM
• Basic SQL DBM
• CCNT Certified (Certified Convergent Network Technologies)
• A+ Certified
• MySQL, MSSQL
• Currently studying for CCNA (Cisco Certified Network Associate)
• Currently studying for MCSE (Microsoft Certified Systems Engineer)
|
