Anne Richard
344 New Orleans Ave
Lake Arthur, LA 70549
Cell: 3373093385
E-Mail: 

Career Overview
Personable and responsible Teller with 5+ years of experience working in
fast-paced environments. Solid team player with great positive attitude.

Core Strengths
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
Problem solver
Fast learner
Courteous demeanor
Energetic work attitude
Large cash/check deposits
Cash management
Inventory control
Shipping and receiving
Telephone inquiries
Customer service
Multi-line phone usage
Adaptability
Computer proficiency
Organizational Skills
Critical thinking
Time Management

Accomplishments

Customer Service
Consistently received positive feedback from guests and created repeat business
by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all
restFinancial
Compiled inventory lists and worked with vendors for product pricing and special
orders.
Handled high volume sales with cash, credit and gift card transactions,
balancing cash draw at end of shift with 100% accuracy rate. Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product,
promotions and orders.

Work Experience

May 2004 to April 2005
cameron state bank creole, louisiana
teller
Worked as a team member performing cashier duties, product assistance and
cleaning while providing excellent customer service. Directed calls to
appropriate individuals and departments. Produced money orders for customers.
Accurately balanced cash drawer after every shift.

April 2005 to July 2007
capital one lake charles, louisiana
Vault Teller

Managed wide variety of customer service and administrative tasks to resolve
customer issues quickly and efficiently. Cross-trained and provided back-up for
other customer service representatives when needed. Handled daily heavy flow of
paperwork and cooperated with the accounting departments on invoicing and
shipping problems.Assisted customers in person and via telephone.Handled cash
stock and inventory balances.Monitored cash drawers in four checkout stations to
ensure adequate cash supply.Developed reputation as an efficient service provider
with high levels of accuracy.

July 2007 to October 2011
whitney bank lake charles, louisiana
Teller

Developed reputation as an efficient service provider with high levels of
accuracy.Built long-term customer relationships and advised customers on
purchases and promotions. Accurately balanced cash drawer after every
shift.Produced money orders for customers. Directed calls to appropriate
individuals and departments. Guaranteed positive customer experiences and
resolved all customer complaints. Received multiple reviews acknowledging my
level of dedication to excellent customer service. Maintained cleanliness and
presentation of stock room and production floor. Worked as a team member
performing cashier duties, product assistance and cleaning while providing
excellent customer service.Excelled in exceeding daily credit card application
goals. Answered questions regarding store and products, while maintaining
knowledge of current sales and store promotions.Described product to customers
and accurately explained details and care of merchandise.Greeted customers
entering the store to ascertain what each customer wanted or needed.Promptly
responded to general inquiries from members, staff, and clients via mail, e-mail
and fax. Managed wide variety of customer service and administrative tasks to
resolve customer issues quickly and efficiently. Interacted with customers and
retail buyers to follow-up on shipping statuses and expedited orders.
Cross-trained and provided back-up for other customer service representatives
when needed. Handled daily heavy flow of paperwork and cooperated with the
accounting departments on invoicing and shipping problems..

Educational Background
2004 south cameron high school creole, louisiana
High school diploma

Keywords
Customer service, customer retention, sales, MS Excel, MS Word, cash handling,
data entry, call center environment, customer service, phone skills, outbound
calls, customer requests, Internet, counseling, product knowledge.