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 [Send email to request phone number] 12-9379	

LISA FORTIER
	A skilled office administrator and Human Resource Analyst with diverse
experience in management, customer service, dispatch, invoicing and accounts
receivables and payables.  Excellent attention to detail and the ability to
prioritize workload while being efficient and resourceful. Strong communication
coupled with an analytical approach to problem solving.  Experienced in a variety
of office software programs with a certification in Excel.  Played major roles in
payroll and Human Resource positions. Virtual Assistance, Telecommunication and
Telework ready. 
2004 to present University Medical Center                                       
                         Lafayette, LA
                         Human Resource Analyst C 
	Serves as liaison between Human Resources and Director of Nursing,
Assistant Director of Nursing as well as the Ancillary department managers and
supervisors and all Nursing Services Departments that consists of approximately
800-900 employees.  Reviews, implements and maintains the full range of personnel
actions including several types of job appointments, promotions, transfers,
separations, etc. 
	Researching and correcting any irregularities;  computing and verifying
routine pay changes and service time of employees; Experienced in computer
programs such as Excel, Word, Outlook, OPEN system, Internet to access Civil
Service  Website, PeopleSoft, Citrix.  Responsible for applying for LPN's License
Verifications as part of the hiring process.   
	PeopleSoft Actions:  Actions are entered in PeopleSoft for new hires,
terms, resignations, reassignments, reallocations, promotions, demotions,
details, adjusted service dates, position/division/unit changes, merit increases
and attainment of permanent status.  
	Salary and Position Surveys will provide necessary information on
salary surveys, salaries, titles, number of employees, etc. Consults with
employees regarding routine personnel transactions, pay computation, vacancies,
interpretation of Civil Service Rules and other Human Resources 
	Management issues. Provides interpretation of hospital and Civil
Service policies and procedures; Receives and resolves routine complaints from
employees regarding personnel actions. Assists and advises employees seeking
information regarding Civil Service rules, policies and procedures, employee
benefits, promotional opportunities, career paths, minimum  qualifications, merit
increases, etc.  Provides “need to know" information, technical assistance to
management and support staff; Provides assistance and advice to agency personnel
Civil Service on rules, Federal and State laws, and departmental policies and
procedures.  
	Assist Human Resources Director, Human Resources Manager and hospital
management in the compilation of information, special projects, reports, etc.  
Run Human Resources queries and  employee reports with PeopleSoft, Citrix with
crystal reports on a monthly basis
	Verify all License Practical Nursing with Louisiana State Board of
Practical Nursing.  Assist with running queries and responsible for supplying
Department of Labor Bureau of Labor Statistics with job openings and Labor
Turnover Surveys on a monthly basis.  Serve as back up for PAR processing, drug
testing, new hire processes and annual review and LASER'S applications for new
hires.
	ADA (American Disability ACT) Hospital Coordinator.
		
	2003-2003     Kelly Services S&H Associates	                                   
              Lafayette, LA
Office Manager
	Handled payroll and billing duties in Great Plains, Paylink, Paychex
programs.
	Handled Cobra continuants and takeover duties.
	Paid business taxes including pay period, 941, 940, quarterly and
excise taxes for CO, WA, AK, TX LA, NM.
	Kept track of all timesheet recording, record keeping, vacation
records.
	Handled all Human Resource issues including worker’s comp, insurance,
401k
	 Handled all deposits, checkbook balancing and bank reconciliation and
payroll balancing with  Great Plains payroll program.
	2002-2003     MetLife Financial Services	                                      
                      Lafayette, LA
Customer Service Representative
	Responsible for a 10 line .phone system including all voicemail
duties.
	In charge of incoming and outgoing correspondences.
	Assisted and processed various loans for financial representatives.
	Provided customer service to walk in clients as well as online and
telephone clients.
	Entered all customer payments through online accounting system.
	
	1993-2002    Hobart Corporation                                        
                            Lafayette, LA 
	Office Manager
	A billion dollar worldwide commercial food equipment manufacturing
company.
	Dispatcher, Office Support, Accounts Receivable manager. 
	
	Responsible for dispatching service technician, accounts receivables
and managing all service contract including government contracts
	Dispatched 8-10 men on service calls for repair of commercial food
equipment.
	Responsible for accounts receivable (balancing and depositing)
	Bank Statement reconciliation and daily cash reporting including
payroll Duties
	Administered and controlled all contracts including government
contracts including government and chain service contracts. 
	Edited and approved service tickets prepared by service technicians.
	Worked closely with Branch manager with report analysis.
	Trained employees in department and customer service procedures. 
	Handled service call reporting system and all data entry assignments. 

	1992-1993	Lane Bryant	                                                         
           Lafayette, LA
Assistant Manager
	Reported to the store manager, Responsible for all managerial duties
including balancing all funds when on duty as well as opening and closing
procedure.
	Handled store merchandising duties.
	Supervised 4-6 employees including payroll and time sheets.
	Ensured customers were satisfied with service.
	Inventory control and payroll duties.
1990-1991	Lady Footlocker	                                                      
         Dallas, TX
	Assistant Manager 
	Reported to the manager.  Responsible for opening/closing duties,
supervising store, personnel and balancing sales fund.  Store merchandising and
inventory duties, also handled payroll duties.
	Education
1990            University Louisiana/Lafayette                                  
                   Lafayette, LA     
1987            Miss Wade’s Fashion Merchandising College                       
       Dallas, TX
	1987            Acadiana High School                                   
                         Lafayette, LA
	Extensive knowledge in the Microsoft suite 2010, PeopleSoft and Kronos and
Citrix, Various digital photo programs. Lotus 5.1, QuickBooks Pro, Great Plains,
Paylink, Paychex including dictation/ 55 words per minute, internet researching
and browsing skills and Operation of all office equipment and have PBX
experience. Transcription skills at 80 words per minute. I am also certified in
Excel and trained Cobra, Human Resource skills as well as business tax duties. 
Virtual assistance, Telecommunications and Telework ready.