ROBIN HODDER 
 

PROFILE
Senior IT manager with extensive experience in leading and partnering with a
diverse constituency in a role of technical leadership. Noted for excellence in
relationship management, vendor management, project management, team building,
change management, and contract negotiation. Proven ability to quickly absorb the
basics of new businesses and technologies. Successful experience in developing
talented junior staff into seasoned professionals. Skills applied primarily in
large, high risk, technical projects, delivered on time and within budget.



APPLICATION of SKILLS
Capability Maturity Model 
Mutual Funds
Global Trading Floor Risk Management
Cash Management 
 Private Banking
Asset Based Financing


EXPERIENCE
JOHN HANCOCK LIFE INSURANCE COMPANY, Boston Ma.
John Hancock and parent Manulife Financial Company are leading global providers
of financial protection and wealth management products and services.

Program Manager, New Business Life Operations 2006-present
Responsible for all projects in New Business Risk Management, Finance, and
Reinsurance.
- Driving a suite of projects focused on improving access to JH Life
applications and forms, and simplifying the mechanism for filling out
applications. These projects include:
- Redesign and simplification of the Term Application
- Redesign and simplification of the Permanent Products Application, Product
Details, and Miscellaneous Forms
- Ability to access applications, forms and illustrations from SalesNet
- Integration of SalesNet and JH Illustrator software, data, and forms
- Implementation of fillable, editable, stored forms in a shared repository 
- Automated integration of the data and PDF’s from SalesNet and JH Illustrator
directly into Siebel, the New Business workflow system.
- Managed the global implementation of a new Manulife Underwriter Manual for US,
Canadian, and Asian divisions. The project included requirements definition,
vendor selection, contract negotiation, conversion from the previous manual,
testing, training, and implementation (April 2007).
- Analyzed and piloted the use of Dual Monitors for underwriters. Rollout for
all offices and remote underwriters was approved 5/1/2007.
 
Robin Hodder, page 2

Contractor, New Business Life Operations 2005-2006
Directed multiple New Business projects to integrate and upgrade the John
Hancock and Manulife Life Business systems and processes.
- Managed all activities to implement Siebel 7, the New Business workflow system
in Boston. Responsibilities included defining and aligning best practices between
the two organizations, rollout of the new system, upgrading desktop computers,
training, and internal and external communication. 
- Managed the M Group implementation on Siebel. Responsible for assuring all
special, highly sensitive M Group processing issues were resolved and implemented
appropriately as well as all activities associated with the Siebel 7
implementation.
- Responsible for several smaller projects, included process and system
modifications for Post-delivery Requirements processing, desktop computer
refresh, email expansion, and technical infrastructure consulting.
- Responsible for reworking the Reinsurance proposal for approval by senior
management (Steve Finch, Jonathan Porter). Proposal approved to implement a one
year, $1.5 million project to replace both the Boston and Toronto Reinsurance
systems. Named business Project Manager for project, which is under way.

JPMORGAN INVESTOR SERVICES, Boston, MA 
A global financial powerhouse, J.P. Morgan Chase & Co. is an industry leader.
The company provides integrated financial solutions for institutions and
individuals worldwide. 

Vice President, Analysis Services 2000 - 2002
Directed multiple Boston IT teams on global technology projects in the Mutual
Funds, Fund Administration, and Transfer Agency businesses. 
- Managed tasks to schedule converting Clients from the US Trust Mutual Fund
system to the Chase Global Mutual Funds system. Boston responsibilities included
writing specifications, development and execution of test plans, co-ordination of
User Acceptance Testing with both internal and external Clients. Increased new
portfolios by 85% following system implementation.
- Managed all tasks and implemented four major Fund Administration projects
creating new product lines. Increased funds administered by 76% globally.
- Managed the implementation of intraday Fed Wire processing for the Transfer
Agency. Decreased the operating expenses by $250,000 annually.
- Introduced structured project planning, documentation standards,
implementation techniques, software testing tools, and the Capability Maturity
Model. Resulted in recognition from Senior Technology Management for the Boston
Team.

BANKBOSTON, Boston, MA 
FleetBoston Financial was the seventh-largest financial holding company in the
United States. The company’s principal businesses, Personal Financial Services
and Wholesale Banking, offer a comprehensive array of innovative financial
solutions. 
 
Director/Program Manager, Risk Management Systems 1993 - 1999
Directed the project to implement a system and processes to define and automate
mechanisms for the measurement and management of market and credit risk for
Global Capital Markets. Built the entire team and technical environment from
scratch.
- Loosened credit restrictions, engaged in new trading based businesses, and
increased the portfolio size of established clients due to the precision of
measurements implemented. 
- Expanded business products to include Credit Derivatives, Emerging Markets,
and the establishment and SEC approval of Section 20 Mutual Fund business. 
 
Robin Hodder, page 3

- Executed safe and rapid development. Brought the system to production on
schedule. Provided a stable running environment due to the quality of project and
development processes implemented. 
These included
- Selection of development tools for the first UNIX environment at the Bank,
including object libraries, compilers, database, and version control software.
- Establishment of development, test, production, and contingency environments
as well as “hot site” strategy.
- Development of highly controlled program branching, merging, and release
procedures of application code in support of multiple application teams running
parallel development and enhancement efforts.
- Benchmarked performance between Cray and Sun high performance servers.

Project Manager, Lockbox Implementation 1991 - 1993
Planned and led both business and technical teams in the selection and
installation of new platform for both Retail and Wholesale Lockbox processing 
- Increased BankBoston’s industry position to one of the top three Lockbox
providers in the country.
- Completed successful implementation prior to “drop dead” termination date set
by previous system provider. Accomplished with no negative customer impact.
- Developed unique customer interfaces, saved ongoing operating costs, and
expanded product offerings.

PREVIOUS EXPERIENCE
BANKBOSTON, Boston, MA 
Relationship Manager 
Directed communications, planning, and resources between technology and business
organizations for the Private Bank, Financial Institutions, and segments of
Securities and Cash Management.
- Built and led a team that developed applications common to Securities and Cash
Management businesses. Saved operating costs due to elimination of redundant
applications and creation of better customer service tools. Implementations
included installations of VAX computers and Novell networks.
- Participated as member of Senior Business Management Teams to determine
strategic directions.
 
Vice President, Department Head, Asset Based Financing Systems 
Managed several systems analysis teams with matrix responsibility for
programming teams. Scope of work included several large development projects as
well as ongoing production support. Applications were primarily IBM
Mainframe/COBOL.
- Reduced annual operating costs and increased sales by $3 million annually due
to streamlining of business processes, reduction in staff, and creation of new
business product variations.

AWARDS AND RECOGNITIONS
- Featured in Computerworld article (July 1996) entitled “Break Out the
Champagne, It’s a Crisis!” focusing on uniquely successful management styles.
- Treasury Risk Management System feature in special August 1996 issue of
Computerworld announcing nationally recognized top Client/Server - Presented
“Developing Object-Oriented Systems” at the Application Developers Conference in
NYC in 1997.

EDUCATION
WELLESLEY COLLEGE, Wellesley, MA CONTINUING EDUCATION 
AB, Economics and Psychology double major. Attended professional development
seminars, classes, and courses encompassing full spectrum of business, technical,
and management topics.