CRAIG S. HARRINGTON
64 Lowther Road Framingham, Massachusetts 01701-4131
 [Send email to request phone number] 41.0323,  [Send email to request phone number] 77.1287, 

SENIOR IT PROFESSIONAL

Client/Server Applications, CTI Telephony, COBOL Programming

Versatile IT leader leveraging expansive technical knowledge base with superb
analytical skills and demonstrated troubleshooting abilities. Advanced expertise
in programming, compliance, project management, and helpdesk operations. More
than 35 years of experience complemented by a bachelor  's degree in computer
science.

CORE COMPETENCIES

Mainframe Development, Programming, Troubleshooting, Technology Integration,
Project Management

Client/Server Applications, Emerging Technologies, Systems Analysis, Business-IT
Alignment

Compliance, Audit Controls, Helpdesk Operations, Team Building, Testing 
Debugging, Coding, Configuration

REPRESENTATIVE TECHNICAL SKILLS

Languages: COBOL, JCL, CICS, CA-7, SQL, Visual Basic, RPG II

Databases: DB2, Oracle, VSAM, IMS, IDMS, SQL, MS Access

Software: Peregrine ServiceCenter, MacAfee DPU, IBM Maximo, MS Office 2007
Suite

Hardware: Windows XP / Vista, IBM MVS Mainframes, AS/400 
Telephony: Voice Response Units/InterVoice IVRs, Genesys CallPath, CMS, SYMON

PROFESSIONAL EXPERIENCE

BANK OF AMERICA / FLEET BANK / BANKBOSTON, Boston, Massachusetts 
Third-largest commercial bank worldwide with 250K employees. Originally
BankBoston until 2000 acquisition by Fleet, followed by subsequent merger with
Bank of America in 2003.

Compliance Coordinator / System Matter Expert, 2009
Served in dual role to leverage extensive knowledge of Exeros client/server
datamining software and to ensure compliance with federal regulation guidelines
throughout unit. Executed all phases of key projects, from planning phases
through implementation, including disaster recovery procedures, planning, and
testing. Oversaw mission-critical generation of necessary documentation in
alignment with federal requirements, such as FDIC, OCC, Oxley, and SOX
regulations.

Major Contributions:
Achieved all regulatory requirements and yielded no fines by applying extensive
knowledge of compliance issues and meeting all deadlines.

Drove department to earn top rating for all internal monthly audits.

Systems Consultant / Systems Matter Expert, 2003  * 2009
Applied comprehensive expertise in Crystal Reports Business Objects Enterprise
XI, InfoView, and Exeros Discovery to optimize system performance and business
operations. Performed expert systems administration and oversaw client/server
infrastructure. Orchestrated end-user access for global staff of 4000. Advised
Crystal Report team of 75 in debugging and troubleshooting code logic errors.

Major Contributions:
Facilitated seamless Crystal Reports upgrade (from enterprise version 8 to
version 10), followed by a subsequent transition to Business Objects Enterprise
XI, without compromising customer service.

Slashed infrastructure expenditures by spearheading a successful upgrade from 12
Windows 2000 servers to 5 VM Ware Windows 2003 servers.

(CTI) Computer Telephony Integration System Matter Expert, 2000  *  2003
Performed programming and support operations for helpdesk InterVoice IVR Voice
Response Units. Led initiative to incorporate Computer Telephony Integration
(CTI) screen-pop technology into the Peregrine ServiceCenter third-party helpdesk
application. Ensured optimal database performance through utilizing skills in
DB2, Oracle, SQL, and MS Access.

Major Contributions: 
Played key role in expediting operations for helpdesk with 100K calls per month,
slashing nearly 700 hours monthly and an average of 25 seconds per call, by
optimizing performance of CTI telephony software. 

Year 2000 System Matter Expert, 1997  *  2000
Led conversion of a broad range of technologies to minimize risks of Y2K,
including internal bank mainframe and AS/400 mid-range applications, COBOL,
Fortran, Focus, Easytrieve, RPG II, PVCS, and Assembler, along with CICS, DB2,
VSAM, IMS, IDMS, SQL, Oracle, SQL, and MS Access file structures.

Major Contributions:
Created a conversion module routine adopted worldwide for all mainframe and
mid-range computer applications.

Spearheaded development of a Y2K conversion team to streamline operations across
all application groups.

ADDITIONAL CAREER HIGHLIGHTS
Full details upon request

Visual Basic Programmer
Facilitated small loan application operations, developing a Visual Basic
application that cut loan approval processes from 30 days to 3.

MVS Mainframe COBOL Programmer
Developed code for applications to support financial operations such as trust
pension funds, fiduciary taxes, and commercial and consumer loans applications.

EDUCATION

Bachelor of Science in Computer Science
Bryant & Stratton College, Boston, Massachusetts

PROFESSIONAL DEVELOPMENT

School of Banking Certificate
Williams College, Williamstown, Massachusetts