RÉSUMÉ

António José dos Santos Dias da Fonseca
60 Hartford St. - Framingham – MA – 01702
Phone: 617-517-2959 – Cell: 508 904-5541 – Skype: aj_fonseca
fonsecaaj@oi.com.br
[Send email using form at bottom]

Carrier Highlights:
Awarded with “IBM Bravo!” prize after developing a Lotus Approach tool to keep
parts incidents under control, with a cost avoidance of US$50K per year
(Apr/2004);
Awarded with “IBM Bravo!” prize by supporting the whole team in obtaining a
‘satisfactory’ degree in the last peer review into Support Parts Operation
department (Apr/2006);
As ISO-9001 Focal Point, keeping the ISO-9001 certification since 2000 without
major non-conformities;
Lotus Notes database development to control the use and the payment of Postal
Service (ECT) delivering IBM parts to the clients, saving US$100K in development
costs and US$6K/month for maintenance;
Lotus Approach tool development to perform repair vendor inventories, keeping
all records of counted parts, recounts, discrepancies analysis and inventory
adjustments, closing an IBM Corporate audit recommendation since 1998;
Business analyst for Parts Logistics and Reverse Logistics during the proposal
definition to Philips worldwide RFQ;
Bird Flu Pandemic Project coordinator and Bird Flu Business Response Team
coordinator;

Experience:
IBM Brazil – Service Parts Organization – Dec/2000 to present
Latin America Headquarter Business & System Architect
Lenovo Project Focal Point for Latin America;
SCM Project Associated System Architect;
InfoPrint/Ricoh Project Associated Business Architect for Latin America
HIKARI Project Consultant for Parts Management & Parts Logistics;
Bird Flu Recovery Plan Coordinator (Brazil) and Focal Point (Latin America)
SAP/XELUS Project Focal Point for Latin America deployment;

ISO-9001 Quality System Coordinator
Maintenance of up to 50 desk procedures updated every six month;
ISO-9001 support, conducting quality training sessions and supporting internal
and external audits;
ISO-9001 Quality processes and internal processes support during IBM Corporate
Internal Audits and Peer Reviews;
Internal audits (ISO-9001, Asset Protection and Compliance Tests) at IBM branch
offices in Brazil;


Repair Parts Inventory Coordinator
Control the AFR (Available for Repair) parts inventory with around 60K parts
inside IBM and 15K parts at repair vendors sites;
Control the inventory adjustments. Reduction from US$15K losses per year in
inventory variances to less than US$1K per year;
Conduction of an annual 100% blind inventory into all vendors for the first time
in Brazil;

IT Systems Analyst
Lotus Notes databases development;
VBScript programming;


BRTÜV (TÜV Cert) Quality Evaluations Ltd. - Dec 1998 to Oct 2000
Audits Coordinator
Coordination of up to 32 ISO-9000 auditors;
Management of more than 600 ISO-9000 certification processes and 550 customers;
Development and implementation of an automated process using MS Excel to check
all the certification process and documents. Reduction the documents analysis
phase from days to seconds;
Lead the Certification committee to evaluate the audit reports for each
certification process, recertification process and certificate cancellation;
Audits schedule definition for each auditor and customer, avoiding skill
conflicts, personal conflicts, and schedule conflicts. Conflicts reduction and
audits cancellation from 3 per month to zero;
Expert auditor in civil engineering and computer related customers audits.

Carioca Christiani-Nielsen Engineering Ltd. - Feb 1998 to Oct 1998
ISO-9000 Quality System Coordinator
Quality assurance team leader (8 engineering students/trainees and 1
technician). Cost reduction on wasting material from up to 23% to less than 8%;
Member of the construction site management team;
ISO-9000 Quality System internal auditor;
5S – Housekeeping focal point and auditor;
ISO-9000 Concepts training working teams;
Corporate procedures, executive procedures and work instructions development;
Blue prints analysis (concrete drawings, electrical projects, plumbing projects
and architectural projects).

Education:
Estacio de Sa University: Computer Systems Analyst – Feb/2003
Silva & Souza University: Architect (not finished. 2 ½ years studies)
Federal Center for Technology Education Celso Suckow da Fonseca: Civil
Engineering technician – Dec/1996;

Other Courses:
ISO-9001:2000 Lead Auditor – BVQi – 2000;
IATA Dangerous Goods Regulations - 47th edition – Lufthansa Cargo – Aug/2004;
Project Manager – IBM – not yet finished.

Skills:
English language (writing, reading, speaking): Advanced level;
Spanish language (writing, reading, speaking): Medium level;
Lotus Notes programming;
Delphi programming;
VBScript programming;
MS Office expert;
OpenOffice expert;
HTML programming.

References;
Mr. Luiz Rizzato – 2nd Line IBM Manager – Phone: +55 21 2132-3506 
Mr. Antonio Matheus – ISO-9001 Auditor & Consultant – Phone: +55 21 3325-6141
Mr. Robert Falstad – Business & Systems Analyst – Phone: 1 508 872-6264
Mr. Luiz Carlos Rodrigues – IBM Latin America Project Manager - +55 21 2132-4661