EXECUTIVE SUMMARY
Senior Executive Manager with over 25 years of increasing responsibility in the
retail/wholesale service industries in multiple positions, stressing revenue
enhancement and expense control with a clear impact on bottom line corporate
profits. Recognized both as a builder of new ventures and departments from the
ground up and as a turnaround specialist to re-focus underperforming departments.
Professional Skills include:
-Total Spend Management Focus
-Strategic Sourcing Disciplines
-Leadership, Coaching, and Mentoring
-Organizational Planning
-Maintenance Management Systems Development
-Contract Negotiations, Review, and Approval
-Personal and Department Development and Motivation
-Energy Conservation Initiatives
-Real Estate and Property Management
-E-Commerce and Strategic Sourcing Platform
-Project Management and Program Development
-Executive Level Sales Presentations
-Budgeting and Resource Planning
-Problem Solving and Process Engineering
-New Business Development
-Industrial Engineering Efficiency Methods
PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS
BJ’s Wholesale Club, Inc., Corporate Offices, Natick, MA 1987-2007
BJ’s Wholesale Club is a Fortune 300 Membership Warehouse chain store club with
180+ stores and sales in excess of $9 billion.
Assistant Vice-President / Manager of Maintenance and Energy 1996-2007
Responsible for all aspects of Building Repair and Maintenance, Safety
Engineering, Common Area Maintenance, Landlord/Tenant relations, Energy
Management, and Industrial Engineering activities. Responsible for the
management of the $55.4 million energy budget, $42.7 million maintenance expense
budget, $10.5 million common area maintenance budget, and $15.2 million capital
budget.
• Re-engineered the Building Repair and Maintenance departments by assigning
fiscal responsibility to a new staff of skilled maintenance professionals with
expertise in the trades who were on call 24/7.
• Developed comprehensive maintenance manuals, safety manuals, preventative
maintenance programs, and emergency response guides.
• Introduced Strategic Sourcing as a BJ’s Procurement process for materials and
service that continuously improved the purchasing activities of the Maintenance
and Energy departments.
• Emphasized a mantra to “Eliminate-Simplify-Automate” to reduce transactional
work and to focus my staff’s priorities to Strategic Sourcing.
• Implemented computerized work order request and tracking system for service
authorizations and adopted e-commerce software (Perfect Commerce) for equipment
and parts procurement.
• Spearheaded the re-design of all refrigeration systems resulting in a higher
quality system with reduced electric consumption and a capital cost reduction in
excess of $1 million per year.
• Reduced maintenance expenses on equipment by 100% by eliminating full service
maintenance contracts, implementing effective periodic preventive maintenance,
and properly allocating inventory.
• Analyzed, developed, proposed, and implemented a new locator system for the
club warehouse operations which reduced inventory management errors 18% and
reduced club labor by 60 hours/week/club.
• Proposed and developed the Energy Management function as a separate department
to better focus on energy conservation measures, energy monitoring, and energy
purchasing strategies.
• Recommended and implemented the installation of centrally monitored energy
management systems, high efficiency air conditioning systems, and T5 fluorescent
lighting with dimmable ballasts which reduced expenses by 38% and improved
comfort and lighting levels for our members.
• Initiated no cost/low cost “Green Energy” initiatives that resulted in BJ’s
receiving accolades from investor groups and awards from the EPA’s Energy Star
Program. The most predominate of these initiatives was an innovative partnership
to install photovoltaic solar power plants on the roofs of 15 BJ’s store
locations.
• Chairman of the Strategic Sourcing/Cost Savings Committee with the objective
to purchase goods and services at minimal costs while increasing managerial
effectiveness and improving operational efficiencies.
• Selected to serve on the most prominent task force committee at BJ’s,
“Member’s First”, which addressed broad range organizational philosophies
regarding customer satisfaction and team member career growth.
• Co-Chaired the Logistics/Sales Operations task force committee that tackled
obstacles to productivity improvements at the stores and cross dock warehouses,
challenged the current standard operating procedure, and recommended and
implemented strategies to increase productivity.
Manager of Specialty Businesses 1991-1996
Responsible for the development, implementation, and operation of income
producing new ventures, which have grown from $1.2 to $53.6 million in net profit
for BJ’s. The development of these income producing member services were
described by our chairman as “Key to Our Survival Plan” as our dominant
territories were invaded by Wholesale Club competitors.
• Re-designed and re-focused the existing Merchandise Demonstration program,
Tire Service Center, Snack Bar, and Vending business by emphasizing customer
service, product promotion, and net income growth.
• Initiated, negotiated, developed, and implemented many new businesses into
BJ’s including Travel, Optical, Auto Buying Catalog, Realty Reward Network, Mail
Order Pharmacy, One Hour Photo, Mail Order Checks and Labels, State Lotteries, TV
Fanfare, Propane Sales, and Leased Auto Repair Operations. Many of these
businesses were outsourced call center operations with sophisticated software
management tools.
• Developed Operation manuals for all specialty businesses to document
expectations and standards.
• Hired and developed a staff of six program managers to manage the daily P&L
responsibilities once the specific business reached a critical mass. All six
program managers were promoted during my tenure.
Industrial Engineering Manager 1987-1991
Responsible for analyzing the whole business for productivity improvements,
fixture and equipment selection, space planning, and safety enhancements.
• Recommended new pallet rack design to increase safety and reduce cost.
• Implemented recycling of cardboard and paper and initiated an “on call”
program, which reduced trash expenses 53% in year one.
• Worked on team to implement scanning and redesign checkout workstations for
increased productivity.
• Developed Prototype Specifications for all support functions such as Softlines
Processing, DDR, Pallet Staging, and Member Service Areas.
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Zayre Corporation, Corporate Offices, Framingham, MA 1985-1987
A $6.0 billion, Fortune 500 Company, specialized in discount mass merchandising
and specialty retailing.
Sr. Industrial Engineer reporting to the Manager of Store Engineering on
projects relating to store layouts, material handling, workstation design, and
engineered work methods to improve store level productivity.
EDUCATION
University of Lowell, Lowell, MA BS, Industrial Engineering
Honors: Who’s Who Among Students in American Universities and Colleges,
Graduated Cum Laude,
President and Treasurer of Sigma Phi Omicron Fraternity, President of
Intra-Fraternity and Sorority Council.
U.S. Air Force Academy, Colorado Springs, CO Engineering CoreCurriculum
Certificates: Basic Training, Survival Training, Navigation and Flight
experience.
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