Darlene Corolla        226 Winthrop Shore Drive          Winthrop, MA 02152
Home:   [Send email to request phone number] 46-8761           Fax:  [Send email to request phone number] 46-1464           Email: [Send email
using form at bottom]

Skills:
 Customer service oriented, telephone procedures, appointment scheduling, data
entry
 Collection procedure, problem resolution, billing, basic accounting, file
management
 Business management, marketing experience, inventory control, basic computer
skills

Education:  
 Newbury College Associate Degree Program     Humanities & Psychology
Coursework

Employment History:
6/03-10/06                                                                      
     Viking Oil Company, Winthrop, MA	
Customer Service Representative-Answered, screened, and directed incoming calls,
assisted customers, scheduled appointments, set up new accounts, resolved
customer disputes, meet and greet visiting clients, service billing, daily
interoffice calculation, preparation & distribution of gasoline & oil pricing,
faxing of daily gasoline pricing to new & existing account customers, reconciled
drivers’ daily cash receipts, make bank deposits, assisted accounting department
with match up of bills & receipts and reconciliation of bank & credit card
statements, preparation of mass mailing for company offers and monthly
statements, assisted in the training of new hires.                               
                     
Oil & Gasoline Sales and Dispatch-Time management and set up of territories for
driver delivery routes, dispatched add on and emergency calls, consistent daily
monitoring and contact with gasoline accounts to report market activity for sales
of products, contact new customers via telephone, fax and mailing, assisted
drivers ‘ with customer contact, liaison for drivers’ with head mechanic for
truck maintenance and emergency road service, assisted service dispatcher with
customers and service technician dispatch, issued purchase order numbers for
necessary supplies and parts needed, continued all duties as customer service
representative and assistant to the accounting department.         
Collection Specialist-Contacted customers to investigate, verify, & resolve
delinquent balance problems, created workable payment arrangements, forwarded
accounts to manager for necessary court proceedings, represented company at court
proceedings, assisted and advised low income customers to aid availability, made
adjustments on accounts, continued all duties as customer service representative
and assistant to the accounting department.


6/00-4/03                                                                      
Syratech Corporation, East Boston, MA 
Credit/Claims/Collection Analyst-Reviewed and updated 1000+ business accounts,
made recommendations on new account lines of credit and increases for existing
customers, investigated, verified, and resolved customer claims, tracked lost
shipments and missing merchandise, issued credit memos, addressed issues on
freight charges, assisted sales representatives to achieve their monthly quotas,
applied credit card payments, created payment arrangements.
5/98-5/99                                                                   APC
Computer Rentals, Charlestown, MA 
Credit/Collections Supervisor-Recreated customer service procedures, recreated
and implemented specific form letters, assigned tasks to staff, assisted in sales
of equipment, forecast and plan strategic collection success, daily invoicing and
billing, posted credit card and cash receipts, verified new account credit
history, set and applied opening lines of credit, worked in conjunction with
sales department and management teams.
10/97-5/98                                                                      
    Kappy’s Liquor Store, Medford, MA 
Assistant Manager-Responsible to oversee the scheduling and assignment of up to
12 cashiers, interview prospective new hires, reconciliation of daily cash
register cash receipts, conducted daily bookkeeping functions, prepared and
conducted daily bank transactions, acted as liaison to general manager with
cashiers, sales representatives, and customers, inventory control, ordering of
products with distributors, replacement & rotation of stock, meet, greet, and
assist customers with sales of products, daily reconciliation of Massachusetts
State Lottery, assist visiting vendors with set up of merchandising displays.
9/90-1/95                                                                       
      Towne Liquor Mart, Winthrop, MA
Night Manager-Maintained cleanliness of store, provided customer service, cash
register operation, reconciled nightly cash receipts, prepared bank deposits,
scheduled employees shifts, reported stock inventory, rotation and placement of
merchandise, prepared returns of recyclable materials for next day pick up,
operated and reconciled nightly Massachusetts State Lottery earnings, secure
building at close of shift.
5/85-6/97                                                                       
            Corolla Car Care, Winthrop, MA 
Owner/Operator-Marketing of detail car cleaning business, inventory control,
pricing of services offered, scheduling of appointments, pick up & drop off of
customer vehicles, bookkeeping wash, wax, shampoo.