Timothy Carl Foutz
 [Send email to request phone number] 83-4706 (home), tim.foutz@gmail.com
____________________________________________________________________________

Summary of Qualifications

A versatile and effective technology manager with several years experience in
leadership roles covering numerous capacities in IT organizations. Proven ability
to lead, manage teams, develop talent, and deliver on objectives and projects.
Have led teams that built new software applications, integrated applications with
business partners, implemented third party applications, implemented systems at
client facilities, and provided tier 1 and tier 2 technical support. Expertise
with web-based applications. 
•	Four years of management experience and three years of technical project
management experience. Consistently demonstrated leadership and planning
abilities to deliver on key objectives and satisfy important clients.
•	Excelled as a software programmer, developing expertise in web-based
development, Microsoft .NET, and SQL Server.
•	Superior communication skills. Possess the ability to build relationships with
and articulate technical concepts to people at all levels of the organization,
and all levels of technical expertise.

Professional Experience

Cross Country Automotive Services, January 2001 – September 2008 (Medford, MA)
Technical Lead / Manager (2004 – 2008); Technical Project Manager (2003 – 2004);
Software Developer (2001 – 2003)
Manage software engineers, software support staff, and IT Help Desk. Technical
ownership of Financial and Business System platforms. Owner of IT support and
escalation processes.
•	Oversee up to four distinct teams, managing dozens of projects and change
requests.
•	Manage software release process in concert with business stakeholders.
•	Develop and implement strategies for product evolution and release
•	Manage applications on a wide variety of platforms, including dozens of UNIX,
PL/SQL, and web-based applications fulfilling a wide variety of business
functions and serving numerous stakeholders
•	Key development role in the successful deployment of a web-based AJAX
application utilized by contact center agents to provide roadside assistance
services. Gradually assumed project management responsibility for ongoing
releases and application technical ownership. Collaborated with end users and
other stakeholders to manage ongoing evolution of the platform.
•	Technical lead on the successful deployment of a portal application used by
vendors for invoice processing. Implemented a C# web-based application with
Oracle and SQL Server back ends, incorporating some legacy ASP/COM functionality
and implementing an award-winning brand.
•	Delivered a safety-and-security web-based application on time and on budget
that enabled our contact centers to disable vehicles carrying hazardous materials
in the event of theft or hijacking. Served as project manager and did some
development. Required integration with three different outside vendors to provide
services.
•	Successfully delivered a web-based application allowing our contact center to
interface to a national database of 911 centers, allowing customer service
representatives to contact a customer’s local 911 center in the event of an
accident or other emergency.
•	Cut Help Desk costs by 67% while maintaining or exceeding service levels and
customer satisfaction. Overhauled ticketing system and refined inefficient and
confusing issue escalation processes. Applied metrics and statistical analysis to
improve process and customer satisfaction.
•	Responsible for the company’s financial applications, and introduced
significant improvements upon assumption of the role. Restored IT’s credibility
with the Finance organization by fixing inefficiencies in the support process,
building relationships, and fixing problems with the financial applications.
Directed several significant upgrades to our backend financial systems. Oversaw a
team that implemented Oracle Financials and Oracle Time and Labor. Implemented
ACH check processing. Upgraded credit card processing capabilities.
•	Principal developer of multiple ASP and ASP.NET web sites, including customer
survey web site, cellular device activation site, and company intranet. Extensive
ASP, HTML, and T-SQL development as well as some C#, VB/COM, and PL/SQL.
•	Have developed and delivered several internal training programs, ranging from
application usage to process delivery. Audiences have included technical and
non-technical groups.

Blue Sun Multimedia, September 2000 – December 2000 (Beverly, MA)
Web Applications Developer
•	Implemented Microsoft ASP application with SQL Server back end. The project
was very successful for the client, meeting or exceeding business objectives and
winning awards.
•	Played a key role interfacing with client and building a strong relationship.
•	Helped the company improve its web content management solution. Created portal
web site allowing client to dynamically publish content for use by its business
partners. Involved ASP, HTML, and SQL Server.

The North Highland Company, June 2000 – September 2000 (Atlanta, GA)
Consultant
•	Specialized in web application development for management and technology
services consulting company. Principal staffing assignment was in the branding
department of a large multi-national bank working on their online banking
portal.

Nuesoft Technologies, Inc. – November 1998 – May 2000 (Atlanta, GA)
Project Manager and Account Manager, Team Lead in the Account Management
Department
Responsible for coordination of software implementations for large deployments.
Managed strategically important accounts on an ongoing basis. Trained and
mentored other account managers. Nuesoft produces practice management software
for university health centers and private medical practices.
•	Coordinated installation, training, and system transition for deployments,
working with medical office managers and billing managers.
•	Managed the company’s largest and most strategically important accounts.
•	Wrote technical manual outlining system and networking setup instructions. 
•	Wrote implementation manual outlining procedures for successful software
deployments, for use by internal staff and client project leads.
•	Developed procedures for client management and support.
•	Built and maintained company intranet. 
•	Produced software module documentation in print and HTML formats.


Education

Bachelor of Arts in Journalism, University of Georgia, March 1997
Grady College of Journalism and Mass Communication
Graduated Cum Laude, with High Honors

Masters in Business Administration, Boston University, current
	Currently enrolled in part-time evening program, over 50% completed