Danielle L. Miele

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TECHNICAL SKILLS:
Key Skills: Creation of design concepts, research and writing of content,
management of marketing collateral layout; Creation of presentations; Planning
logistics of corporate re-branding/renaming initiatives, including name and logo
selection, and design direction; Management of trade shows, corporate
newsletters, web site content, and direct mail campaigns; Extensive editing
skills; Multiple task execution with precise accuracy; Organized, detail
oriented, self-motivated, proactive, and innovative decision maker; Ability to
set priorities, manage personal workload, and resolve questions and problems with
limited or no supervision; Excellent interpersonal and communications skills. 
Software Skills: Proficient in most Microsoft Applications including: Word,
Excel, PowerPoint, Access, Publisher, Visio, and Outlook; Adobe Applications
including Dreamweaver, Fireworks, Acrobat; Experience with various database
programs including Goldmine and Navision, as well as desktop design programs
including PageMaker and Quark Express; Also QuickBooks, Lotus Notes, and Contact
Partner. 
Specialized Knowledge: Extensive marketing background with particular focus on
written communications, including business proposals, advertising copy, and
content for brochures, websites, and newsletters; Superb customer service skills;
Excellent command of desktop publishing and presentation design.
EXPERIENCE:
Sales Order Processing Associate 
Fiserv/FSC Insurance Solutions,  Lawrence, MA	 	11/06 – 7/07
Promoted from within to this position. Responsible for customizing on-line
environment for individual customers (brokers) as they implemented the
proprietary insurance quoting software. Duties included:
•	Working with sales team to determine customer’s needs.
•	Working directly with customers to customize proprietary insurance software
tool for their individual needs.
•	Assisting customers with the migration of their database into new
environment.
•	Assisting programmers with database maintenance.
Administrative Assistant/Office Manager
Fiserv/FSC Insurance Solutions,  Lawrence, MA	 	2/06 – 7/07
Performed all human resources functions and office functions for East Coast
satellite office. Duties included:
•	Internal hiring.
•	Administering benefits.
•	Organizing corporate events.
•	Managing complete office environment including reception.
•	Supporting on-site VP and all other employees.
•	Creating product presentations for sales meetings.
•	Writing internal monthly newsletter.
•	Selecting and designing of new office space.
•	Travel arrangements for VP and for visiting contractors from corporate
operations in India.
Office Manager / Executive Assistant
Merrimack Insurance & Retirement Planning Services, 	North Andover, MA	11/04 –
1/06
Manage a small office and provide customer service to Broker’s clients in
respect to their insurance, investment, and benefits accounts. Duties include: 
•	Create proposals and presentations to market the business to prospects.
•	Conduct out-bound sales calls to prospective clients. 
•	Perform A/P and A/R functions, including payroll. 
•	Provide clients with account balances and provide forms for transaction
requests. 
•	Create all written correspondences for Broker. 
•	Attract potential customers by answering product and service questions,
suggesting information about other products and services. 
•	Handle new life and disability insurance business and post-issue
administration. 
•	Process new business applications for all retirement/investment clients. 
•	Resolve service problems by clarifying the customer's complaint, determining
the cause of the issue, selecting and explaining the best solution, expediting
correction or adjustment, and following up to ensure resolution. 
•	Maintain financial accounts by processing customer adjustments. 
•	Prepare service reports by collecting and analyzing customer information. 
•	Perform regular customer service maintenance by contacting or visiting
customers. 
•	Attend service meetings with sales representatives and prospective or new
customers. 
•	Provide support for sales and marketing team, as well as the office and the
operations department. 
•	Contribute to team effort by accomplishing related results as needed.	
Executive Assistant
 Cedar’s Mediterranean Foods, Inc.,	Haverhill, MA	11/02 -11/04
Provided inter- and intra- company communications direction through creation of
customer service letters, copy for marketing materials, and documentation of
distribution procedures. Handled all customer inquiries and resolved customer
issues.	
Test Kitchen Chef/Food Writer – Internship
Stonewall Kitchen,	York, ME	5/02 – 6/02
Assisted in the development of new products and recipes for the company’s line
of specialty foods. Crafted product descriptions. Designed an informational,
mini-periodical for release in the company’s retail stores and for shipment with
their retail orders. Wrote seasonal recipes, food history, and insight. Edited
product packaging materials, marketing materials, and database of website
recipes.	
Marketing Communications Specialist
Excara, Inc.,	Burlington, MA	2/00 – 3/01
Functioned as Project Lead on corporate collateral, including brochures, direct
mail and datasheets. Wrote content and managed design, layout, final press proof
and print. Wrote content for corporate website. Part of three person review team
responsible for all new site content and messaging toward launch of new company.
Planning and logistics for events including National Manufacturing Week and the
company’s location and Web seminar series; Includes management of associated
promotional opportunities.	
Sr. Corporate Communications Coordinator
Darwin Partners, Inc.,	Wakefield, MA	12/98 – 2/00
Managed trade show activity including show selection, booth development, signage
production, and on-site logistics. Provided corporate news and information via a
weekly e-mail newsletter; Includes reporting, writing, layout, and distribution.
Performed other marketing support functions including facilitating web site
updates, managing vendor relationships, and coordinating direct mail
activities.	
Marketing Coordinator
Xionics Document Technologies Inc.,	Burlington, MA	7/97 - 11/98
Created monthly employee newsletter in QuarkExpress; Wrote and edited articles.
Maintained sales and marketing database. Provided reports and analysis of data.
Coordinate controlled documentation as part of ISO certification program.	
Senior Editorial Assistant, Data Quality Reviewer
EBSCO Publishing,	Ipswich, MA	12/95 - 6/97
Managed a team of writers to ensure timeliness of online library resource
products. Edited and rewrote content provided by off-shore operations in India
and Barbados.	
		
EDUCATION:
Atlantic Culinary Academy, Dover, NH
A.A. Culinary Arts, 2002 	5/01 – 5/02
Certified Le Cordon Bleu Professional Chef, May, 2002	
Sanitation Certified, May, 2002	
•	3.8 GPA	

Salem State College, Salem, MA
B.S. Communications; Minor: Political Science; Concentration: Professional
Writing, 1994	9/90 – 5/94
•	Magna Cum Laude Graduate	

REFERENCES:  Furnished upon request.