Melinda Redfield
PO Box 90
East Dennis, MA 02641
***- 385-1950
redfieldmjr@verizon.net

Experience

M. Redfield HR Projects
8/2003 – current
•Human Resource Project Management – Full Range Recruitment (Healthcare, IT,
Sales, Advertising, Interactive, Administrative, Creative, Customer Service,
Retail)  Interviewing, Sourcing, Varied human resource projects
•Maintenance and training clients on ATS systems

Patient Benefits Counselor
Outer Cape Health Services, Orleans, MA – (Community Health Center)
2/2004 –  8/2005
•Secure low cost medical care for the underinsured within the Cape Cod
community
•Determine patient eligibility based on MA State regulations
•Submit details of determination including co pay and deductibles into MA
statewide-shared system
•Counsel and refer patients to community and statewide programs designed to
assist with medical care, mental health, and dentistry.

Account Manager and Human Resource Support/Management
Monster Worldwide (TMP), North St., Hyannis, MA – (Recruitment Advertising and
HR Projects) 
3/2000 – 7/2003
•Responsible for defining and implementing cost effective solutions for clients
in order to improve current recruitment systems and procedures
•Provide Human Resources consulting services re: choice of applicant tracking
system, training on ATS, management of ATS, Internet recruitment, employment
systems and procedures
•Provide leadership for teams deployed to assist clients in meeting their
recruiting objectives
•Human resource management for in-house resume processing department consisting
of five to twenty employees (numbers based on project scope)
•Responsible for annual reviews, employee counseling and documentation, benefit
administration and enrollment, interviewing, and staffing of in-house resume
processing department
•Utilized nursing experience and terminology while working specifically with
pharmaceutical clients
▪Developed quality assurance program for pharmaceutical client in regard
to interviewing and hiring


Manager Central Intake and Referral Management
Optimum Home Health, Newton/Sandwich, MA  (Home Health Agency)
10/97 – 6/99 
•Responsible for the operations of a statewide intake dept. for medical home
care company
•Served as pilot site task force team leader for newly purchased data collection
and reporting system
•Ensure the accuracy of account receivables by means of complete insurance
investigation and documentation
•Completed and presented patient satisfaction surveys to ensure CQI compliance
•Assisted senior management in the assimilation process of two newly acquired
home care companies
•Weekly reporting of referral trends and statistics to VP of operations

Patient Referral Coordinator
TAC Healthcare Services/Pathways, Westwood, MA (Home Health Agency)
3/96 – 10/97
•Provided prompt and courteous handling of all inquiries and referrals from
health care facilities
•Compiled demographic and medical information of newly referred patients
utilizing MS access
•Facilitated case manager approval of plan of care and pricing of therapies on
all new patients referred for home care
•Acted as patient advocate to ensure appropriate benefits were provided to home
care patients
•Responded to 30 - 50 daily telephone inquiries form patients and referral
sources  

Referral Nurse (Full time/temporary position)
Outer Cape Health Services, Wellfleet, MA  (Community Health Center) 
7/95 – 1/96
•Responsible for coordinating and initiating patient referrals to medical
specialists on Cape Cod and the Boston area, based on provider orders and
insurance benefits
•Responsible for follow up of all medical specialist reports of referred
patients
•Involved in extensive patient, social service, hospital, physician, facility
and hospice contact
•Responsible for follow up system involving the timely delivery of immunizations
to the pediatric 
 population at clinic site

Regional Manager
ACGS CareGiving Services, Bridgewater, NJ  (Home Health Agency)  
11/89 – 10/94  
•Responsible for the office, staff, and operations management of two fast paced
offices of a central New Jersey home health care agency
▪Documentation of all complaints/customer issues with responsibility for
problem solving, solutions, and development of continuing quality improvement
programs
•Recruited, interviewed, and hired all field and office personnel for both
offices, mediated staff issues, and was the decision maker concerning staff and
field performance
•Maintained employee files, administration of benefits including FMLA,
scheduling, and payroll records on Software Systems, a medical organization
application
•Medical collections for skilled home care services, provided to patients of a
nationwide HMO
•Provided complete battery of logistic and medical support services for 40 to 60
home care clients per day
•Marketed current home care services to a variety of referral sources including
insurance companies, hospitals, associations and internal client base
•Provided comprehensive training and education to staff on current OSHA
regulations through in-service programs
•Developed comprehensive set of quality control and policy procedures for
compliance by all agency staff



Nursing Coordinator  
Unlimited Care, Inc., New Brunswick, NJ (Home Health Agency)  
3/88 – 11/89 
•Coordinated placement of all medical field personnel
•Recruited and hired field staff
•Advertised for and interviewed nurses to staff home health care functions
•Followed up on issues relating to poor performance of staff and made decisions
based on this 
 information
      
Self-employed  Nursing
11/83 – 11/89 
•Provided staff relief and home health care to various clients
•Specialized in geriatric and hospice care  

Advertising Sales Representative & Copywriter   
Cross Country Cable, Warren, NJ (Community Cable TV Station)
3/81 – 7/82 
•Initiated sales program of television advertising on local and national cable
channels
•Wrote and produced video advertisements for local businesses 
    
Skills 
Microsoft Office with emphasis on PowerPoint
ATS Systems and training
Management and Supervision
Human Resources – Generalist Level
Healthcare Recruitment

Education             
Somerset County College
Practical Nursing, Associate’s Degree 1983
Bridgewater, NJ 

Business Planning - SE Mass. Manufacturers
12/99 – 4/200
Rutgers University
Communications Coursework
1970 - 1972