Leslie M. Gibson
 
11 Avalon Drive #8, Marlborough, MA 01752
 [Send email to request phone number] 51-0733
Leslie11chuck@yahoo.com


Summary of Qualifications


CUSTOMER SUPPORT PROFESSIONAL

Resourceful, solution-oriented professional experienced in cross-functional
sales, customer service call centers, advertising, and insurance environments.
Outstanding business development initiatives while providing intricate consumer
consultations. Exceptional research, time management, and problem solution
skills. Effective in communicating with people via sales/customer calls to
decipher written technical product manuals. Experienced in initiating projects
and programs that boost efficiency in sales and customer care arenas. Skilled in
analysis, coordination, and organization, which promote a team-based work
atmosphere having a positive result on the bottom line.

PROFESSIONAL EXPERIENCE

AMERILIFE HEALTH SERVICES GULF COAST, SARASOTA, FLORIDA	2007 to 2008
Licensed Independent Sales Representative

•	Initiated sales of Medicare supplements, HMOs and PFFS
•	Generated client leads through company sources and through referrals
•	Proficient in life products, fixed annuities, and general policies

SAM’S CLUB, SARASOTA, FLORIDA	2007 to 2008
Guest Services and Sales Associate (part-time)

ELDERLY SERVICE PROVIDER, LYNN, MASSACHUSETTS	2004 to 2006
Provided in-home care for an elderly family member

ABBOTT LABORATORIES, MEDISENSE PRODUCTS, BEDFORD, MASSACHUSETTS	1998 to 2004
Senior Customer Care Representative; Inside Sales Team

•	Contributed to a 50% increase in overall efficiency of corporate call center
•	Maintained compliance and regulations for the Food and Drug Administration
•	Responsible for reaching new customers by proposing a new product package
label
•	Supported technical staff for sales and product usage to resolve issues with
customers
•	Trained and mentored staff using various sales techniques
•	Worked in tandem with staff ensuring customer retention by solidifying
insurance coverage
•	Accountable for contacting and resolving customer complaints

LIFELINE SYSTEMS, INC, CAMBRIDGE, MASSACHUSETTS	1995 to 1998
Personal Response Associate, Emergency Services

•	Responded to incoming subscriber calls by identifying need for assistance
•	Coordinated timely support to subscribers in accordance with established
procedures
•	Activated subscriber requests for new service installations
•	Maintained and monitored certification of client systems according to policy
•	Communicated requested revisions to subscriber data to ensure current
information

WE MEAN BUSINESS, INC., WOBURN, MASSACHUSETTS	1989 to 1995
Senior Account Executive

•	Responsible for establishing new clients for office services provider
•	Maintained accounts through completion to ensure 100% customer satisfaction
•	Boosted new account sales by 45% through by creating new company marketing
plan


EDUCATION

Bachelor of Arts in Education, BOSTON STATE COLLEGE, Boston, Massachusetts
Certificate in Technical Writing, WOMEN’S TECHNICAL INSTITUTE, Boston,
Massachusetts