Craig S. Harrington
64 Lowther Rd, Framingham, MA 01701-4131
[Send email using form at bottom] 
Cell:  [Send email to request phone number] 41-0323, Home:  [Send email to request phone number] 77-1287  
Geographical Preference: Framingham, MA

OBJECTIVE

My most recent employment position has been eliminated; therefore, I am seeking
other opportunities to obtain a technical programming position or technical
project manager position within a highly motivated organization.

SUMMARY OF QUALIFICATIONS

Results-focused, quality-driven professional with extensive 36 years of computer
programming experience in a large financial banking industry. Demonstrates
consistent achievement of objectives, strong customer service skills, and
dedication to organizational goals. Works well independently and as a strong team
member.

Core Knowledge & Skill Areas:
* Problem Analysis and Resolution
* Auditing / Verification of Results
* Service Strategies and Solutions
* Testing / Scripting Procedures
* Contingency Disaster Recovery Planning
* Regulatory Compliance Issues
* Process Redesign and Streamlining
* File Data Transfer: Import & Export Operations
* Change Control Practices
* Customer Relationships
* Team Training & Mentoring
* Oral and Written Communications
* Spreadsheet Development and Analysis
Worked with and have knowledge of many different PC and mainframe database
structures, DB2, VSAM, IMS, IDMS, SQL, Oracle, RPG II and MS Access. In addition
to PC application and database programming knowledge, I also have 20 years of MVS
Mainframe COBOL, CICS, and JCL programming experience knowledge.

Areas of computer programming expertise include:

* Proficient in MS Office 2007 Suite 
* MS Access 2007
* MS Windows XP and Vista
* Business Objects Enterprise XI Crystal Reports & InfoView
* Computer Telephony Integration
* Voice Response Units – InterVoice IVRs
* Genesys CallPath screen-pop technology
* CMS – Screen scrapping AVAYA CMS Call Volume Agent Data
* SYMON Messaging Display Boards
* Client Server Vendor Applications
* Peregrine Service Center
* MacAfee DPU
* IBM Maximo
* Mainframe COBOL, CICS, and JCL (20 years experience programming large
applications)

SIGNIFICANT WORK EXPERIENCE

Bank of America: April 2003 to June 2009
Fleet Bank: April 2000 to March 2003
BankBoston: August 1973 to March 2000

Compliance Coordinator and System Matter Expert (March 2009 to June 2009)
Compliance coordinator for the Enterprise Service Management Provisioning,
Distribution, Discovery & Technical Strategy Group, Technical Support team member
and System Matter Expert for the Tivoli Enterprise Discovery Services team

Directly involved in project planning, targeting impacts and issues tracking
server devices, including follow-through, implementation, training, and problem
resolution.  Provided coordination and documentation support of FDIC, OCC, SOX
and Oxley regulatory regulations federal government forms and controls.
Additional responsibilities included vendor documentation and test scripts,
projecting responses, testing, auditing, and issuing resolutions.

Crystal Reports Business Objects Enterprise XI and InfoView System Matter Expert
and Exeros Discovery System Matter Expert (April 2003 to February 2009)
Systems Matter Expert for vendor software product Crystal Reports Business
Objects Enterprise XI and InfoView. Systems Matter Expert for vendor software
product Exeros Discovery. Compliance coordinator for the Enterprise Service
Management Technology Program Office.

In addition, built and certified DB2 ODBC Tivoli distribution packages for DB2
upgrades. Supported Peregrine ServiceCenter back-end tools and functions.
Programmed and supported SYMON display board telephony technology.

(CTI) Computer Telephony Integration System Matter Expert (April 2000 to March
2003)  
Programmed and supported InterVoice IVR Voice Response Units used by the
Technology Helpdesk. Provided Computer Telephony Integration screen-pop
technology into the Peregrine ServiceCenter vendor application used by Helpdesk
agents. Supported SYMON display board computer telephony integration technology
along with supporting database DB2, Oracle, SQL, and MS Access file structures.

Year 2000 System Matter Expert (January 1997 to March 2000)
System Matter Expert and consultant for Year 2000 conversion of hundreds of
internal Bank mainframe applications, COBOL, Fortran, Focus, Easytrieve, RPG II,
PVCS, and Assembler, along with CICS, DB2, VSAM, IMS, IDMS, SQL, Oracle, SQL, and
MS Access file structures.

Visual Basic Programmer (May 1993 to December 1996)
Visual Basic programmer for Small Business Banking department. Developed first
VB application used by the bank to process and approve customer business loan
applications within 3 business days. Prior to this, small business loan
applications took 30 business days to process and approve customer applications.

MVS Mainframe COBOL Programmer (August 1973 to April 1993)
20 years as a COBOL programmer coding a wide range of large financial banking
applications: Trust Pension Funds, Fiduciary Taxes, Commercial Loans, and
Consumer Loans applications.

Started off at BankBoston as a COBOL programmer for the Trust Pension Funds
division and worked my way up to be the Project Manager for the Trust Pension
Fund applications. Over time moved on to program many other financial and
technical support mainframe, mid-range, and PC applications.

EDUCATION AND PROFESSIONAL TRAINING

Bryant & Stratton College, Boston, MA 1973 – BS Computer Science, Summa Cum
Laude. 

Williams Collage, Williamstown, MA 1981 – School of Banking certificate.  

Over the past 36 years, extensive computer technology exposure training and
programming experience within large financial banking industries along with
federal government compliance, audit, and FDIC regulations training. 

COMMUNITY INVOLVEMENT
  
*  President: House Golf League, Norwood MA
*  Fund Raising Volunteer/Participant: Bank of America Annual United Way Campaign