Jaikumar L Lalwani
Recruiter: Dhirajkumar Desai
Email: dhirajkumar.desai@tCognition.com


SUMMARY: -
•	10-12 years of industry experience, 
•	10-9 years of solid Siebel Application experience, 
•	4 years of Siebel Analytics/Data Warehouse, 
•	8-9 years of project management experience

EDUCATION: 

•	Project Management Professional Certified (PMP/PMI)*
•	Oracle Certified Professional (OCP) 10g 
•	Siebel 7.7 Data Warehouse Developer Certified
•	Siebel OnDemand Consultant Certified
•	Siebel 7.7 Analytics Server Certified
•	Siebel 7.7 Analytics Developer Certified 					          
•	Siebel 7.7 Integration Consultant					           	          
•	Siebel 7.7 Certified Consultant							 
•	Masters in Computer Science, Southern New Hampshire University, Manchester    
       	          
•	Certificate in Oracle Specialist Programmer, Gebbs Software India             
     	                        
•	Honors Degree in Business Management, Indian Institute for Management and
Commerce, Hyderabad, India.						        
•	Certificate in Software Technology and Systems Management, NIIT, Secunderabad,
India   												 
WORK EXPERIENCE:
Presstek Incorporation (USA, NH) – Mgr Prog’s/Proj’s Application Development
(Directly reporting to CIO)          	                      					            	   
        March’06-Present
Key Goals achieved: -
•	Increased Service Revenue by 40%
•	Customer Satisfaction went up by 66%
•	Through the improved process of Quotes/Agreements implemented, contract
administrators where able to save 75% of the creation time allowing them to
concentrate more on the strategy part of the business
•	Service Request creation process was simplified to such an extent that it
saved 80% of the valuable CSR time
•	Presstek Contracts group were able to accurately meet the 100% of Contractual
Terms and Conditions
•	Reduced Accounts Receivable by 70% by providing accurate Account credit status
on time
•	Provided accurate Inventory control to the Service organization where as a
result Auditors removed the red mark of materials weakness findings in the
subsequent year after the project went live

Responsibilities: -
•	Responsible for the overall development efforts of the application team
•	Responsible for proposing/development of new projects supporting the Corporate
vision
•	Guiding the executive leadership team for new projects as per the need
•	Used Agile software methodology for software development/enhancements
•	Implemented $2.5 million Siebel Field Service implementation for Presstek
Inc’s $40 million field service organization for workforce of 250 users
•	Served as Subject Matter expert for Technical areas of Siebel Architecture and
functionality of Siebel Field Service
•	Preparing the Project Plan and the outlining the scope of the projects
•	Communicating the progress of the project and milestone to appropriate
stakeholder
•	Measuring the Cost and Schedule of the project against the baseline
•	Escalating the issue to appropriate sponsors where ever their intervene is
required
•	Analyzing the Risk/Technical aspects of the project
•	Laying down the procedures for the change management
•	Handled offshore / onsite teams
•	Complete life cycle software implementation / development experience
•	Provide guidance /mentor junior member of the team
•	Providing on-going support to the user after Go-Live

Projects Handled

Siebel Field Service Implementation: -
•	Define the Project Charter and Scope of the project and used Use Case
methodology to gather requirements
•	Performed Gap Analysis between the Preventive Maintenance Engine of Siebel
Application to that of the legacy environment and laid down the design/procedures
for running the Preventive Maintenance engine in Siebel Application
•	Performed functional analysis of Siebel Appointment Booking System (ABS) in
conjunction with Assignment manager component and  implemented as needed by the
Field Service Organization and laid down procedures to use Book Appointment Vs
Dispatch Board
•	Performed functional analysis on Optimizer engine and provided guidance to
business for its implementation
•	Designed and implemented the complete Quote and Contract Management in Siebel
Application 
•	Installed and integrated the Actuate Report Server / Chart Works installation
to Siebel Application
•	Installed and Implemented Siebel Outlook Integration i.e. SSSE component
•	Designed proposals for Quote and Agreements
•	Administered Siebel Application on daily basis and sized Siebel Object
Managers for optimal performance
•	Controlled the Siebel SRF releases in the production environment
•	Single handedly managed the GO-LIVE weekend, responsible for the entire set up
for it
•	Developed and imparted training to the management and the end users for using
the application
•	Designed and Wrote about 10 - 12 Business Services / Workflow in order to meet
the functionality required as per the detailed scope the project
•	Tuned the Object manager parameters for 200 concurrent users

Siebel 7.8 – Web Methods 6.5 – AS400 integration: -
•	Architect the design between Siebel Application / Web Methods and JBA (AS400)
and implemented
•	Benchmark the performance / load testing the bridges
•	Developing bridges between Siebel and JBA (AS400 system), using Siebel Adapter
/ Web Method Adapters and Data Queue mechanics of JBA

Oracle 10g Implementation: - 
•	Installed / Configured / Maintained the oracle database 10g and provided
guidance / strategy to IT group for backing up the database
•	Tuned the Oracle 10g database for optimum performance, for approx 400 users
•	Provided guidance / laid down procedures for refreshing development / test
environment
•	Sizing the Memory structures for the instances
•	Monitoring the database for performance and alerts and thereby resolving it
proactively
•	Upgraded the Oracle Database from 10.2.0.1 to 10.2.0.3 patch 30

Data Loading/Conversion: -
•	Wrote the complete Data loading procedures for initial data that need to be
loaded from legacy system JBA (AS400 system) to Siebel Application using the
Siebel COM methodology

Hesser College (USA, NH) – Adjunct Professor			July-09 - Present
•	Responsible for designing the syllabus
•	Contribute to the future development of courses
•	Delivering the classes as allocated

Oracle Corp (USA, MA) – Senior Technical Analyst			  March’01-March’06
•	Gathering Business Requirements and then
Implementating/Configurating/Administrating Siebel Applications
horizontal/Vertical applications
•	Leading projects within the internal group/department for the enhancement of
the technical service organization
•	Trained the World Wide Technical Service Organization for the reporting module
of Siebel CRM
•	Lead for the Readiness project for Siebel Application 7, 7.7
•	Mentoring/Leading junior staff 
•	Serve as a subject matter expert in the area of Siebel Enterprise Application
architecture, Analytics, Data Warehouse, Siebel Reports and Siebel Integration
•	Application development using the Object Types in the Data Objects Layer,
Business Objects Layer, and UserInterface Layer
•	Knowledge in use and manipulation of Business Components, Business Objects,
Joins, Links, MultivalueLinks, Applets (List, Form, MVG, Association,
PickApplets, Chart, Tree and Picklists), Views, Screens and Web Template
•	Configured new elements and made changes in all three levels - database,
business objects and user interface.
•	Integrating applications through EIM, EAI technologies, EBC, VBC
•	Configuring LDAP, Novell Directory with Siebel Application
•	Installed / Configured / Maintained the oracle database
•	Guiding Customers to resolve the Database related issues

Commerce TV (USA, MA) – Software Engineer III			  Sep’00-Feb’01
•	Developed CCN architect/module using Oracle 8i, and SQL Navigator 3
•	Defining the Business Requirements to handle backend Database and thereby
developing the packages using PL/SQL in Oracle
•	Developed Database Triggers and Stored Procedures written in PL/SQL to update
the base Tables and impose integrity constraints
•	Create the unit test document (test strategy, Unit Test Plan, and test data
specification) and did the unit test based on that document
•	Oracle Debugging
•	Developed Web interface for Automation of Build Release 
•	Lead the code review of the CCN architect/module among the various
stakeholders

Southern New Hampshire University (USA, NH) Lab consultant/instructor  
Jan’00-Aug’00	
•	Assisted students in their projects as Lab Consultant
•	Co-ordinated with staff in setting up the computer lab
•	Instructor for Visual basic

TATA Teleservices Ltd (INDIA)	- Project Lead – Data Warehousing          
		May’99-Aug’99
•	Gathered the Business requirements and the needs for Marketing Information
Systems for various stakeholders within the organization
•	Designed and developed Marketing Information Systems using (Seagate’s -
Crystal report Writer 4.5)
•	Developed the Data Dictionary for further References
•	Developed strategies based on the information derived from the database
•	Administered the report scheduling process as per the business needs




Lal’s Raymond’s (INDIA) – Project Manager				             Mar’98-Jul’98
•	Gathered the business requirement and the needs for developing the application

•	Created Entity-Relationship model and functional dependency diagram for an
Oracle application. Developing with Oracle PL/SQL, FORMS, and REPORTS
•	Developed the Sale process Application using Oracle7.3 and Developer 2000
•	Created Oracle PL/SQL triggers, packages, functions and procedures for
application.
•	Created complex queries using joins, outer joins, sub queries and relational
set operators
•	Design and Create report based on user requirement using Oracle Report 
Developer
•	Developed and imparted training to the management and the end users for using
the application

Voluntary Work
PMI Chapter (USA, NH) - 								     Dec’07 – Dec’08
•	Mentoring/Teaching students (at Fidelity Investments) and PMI NH local chapter
preparing for PMP certification
•	Developing teaching strategy/methodology for PMP certification
•	Reviewing the course to align as per the latest release of PMBOK