Alicia Starr							
254 Union Street, Franklin, MA 02038   ~   781.983.7379   ~   [Send email using
form at bottom]
Professional Profile							
Motivated, organized and goal oriented project coordinator/business analyst with
over four years of process improvement, business analysis and project management
experience with a strong internal and external customer focus.  Excellent
communicator and problem solver with demonstrated ability to build rapport with
customer groups, business partners and team members.  Core competency areas
include:

 
•	Effective Communication
•	Strong Analytical Skills
•	Creative Problem Solver
•	Process Improvement
•	Project Management
•	Quality Assurance /Project Review
•	Customer Service
•	Team Player 
Professional Experience						
December 2009 – Present 	                                        TJX Companies
(Framingham, MA)
Business Analyst 
	Support Transporation and Logistics Systems and Application Development

	Serve as liason between business and development teams to ensure proper
communicaiton and  
       understanding of issues and resolutions 
	Perform QA and testing of bug fixes, patches and enhancements 

October 2008 - December 2009                                  Staples
(Framingham, MA)			
Project Coordinator/Business Analyst 
	Responsible for the simultaneous coordination of multiple
cross-functional projects 
	Produced and distributed weekly Cross-Functional Integration Status
Reports
	Faciliated status meetings with Project Manager, Project Sponsors and
Project Champions
	Gathered and documented business and functional requirements and gained
approval upon completion 
	Strict adherence to the SDLC for documentation and SOX requirements
	Created Business Analysis Approach for Enterprise Wide Initiatives 
	Managed requirements changes through project life cycle
	Coordinated large off-site requirements session with participants
across the country
	Assisted in User Acceptance Testing planning, analysis, coordination
and tracking 
	Assisted in developing work-around processes when systemic solutions
were not available 
	Created and maintained essential Project Management documents
(issues/risks log, action items log,    
  decisions made log, project schedule/roadmaps, communication plan, project
management plan…)
January 2008 – October 2008	                                   W.B. Mason
(Brockton, MA)			      
Project Manager (Project Coordinator 1/08-5/08)
	Project Management Office team member of ERP implementation
	Project Lead for  Finance and Purchasing, Warehousing, Inventory, and
Distribution work-streams 
	Develop process flows for current/future processes 
	Write Business Requirement Documents
	Review system functionality
	Prepare and assist with running Conference Room Pilots with end users
	Develop project plans and track to actuals
	Manage and track open items of cross-functional teams
	Create cross-functional status reports
	Review Discovery Documents, Business Requirement Documents, and Design
Documents
	Work collaboratively with interdepartmental team leads and external
consultants
	Prepare Steering Committee materials and minutes
2005 – 2008		                              McKesson Corporation (Newton, MA)			

Process Improvement Consultant/Project Coordinator
	Assisted and supported process improvement initiatives 
	Worked with all levels of the organization, including cross functional
teams in developing process 
       improvement maps and corresponding documents
	Managed Clinical Operations of Corporate Project Team
	Prepared presentations and documentation for weekly meetings
	Participated in conference calls, explaining and communicating
knowledge of set processes 
	Worked with complex Visio maps 
Project Coordinator
	Provided support to Six Sigma initiatives 
	Managed interns and temporary workers
	Managed and rolled out department wide project 
	Worked in highly team oriented structure
	Provided a great amount of flexibility and agility to the team
	Assisted medical directors, clinical managers and project managers with
special projects
	Prepared/submitted medical criteria packets, agreements and invoices
for physician review/validation
	QA’ed of 35 product publications 
	Credentialed physicians and nurses
	Sent out physician recruitment packets 
	Prepared and submitted invoices and expense reports
	Responsible for database management & data entry
	Drafted correspondence 

Other Experience											
2005-2007: Newton-Wellesley Hospital - Registration Coordinator (Newton, MA)
2003-2004: Waltham Council on Aging - Administrative Assistant (Waltham, MA)
2001-2004: Herb Chambers Honda – Receptionist (Burlington, MA)
2000-2001: HealthPoint – Front Desk Employee (Waltham, MA)

Skills												
	Computer skills: 
 
	Microsoft Word: Advanced
	Microsoft Excel: Advanced
	Microsoft PowerPoint: Advanced
	Microsoft Outlook: Advanced
	Microsoft Visio: Intermediate
	Microsoft Access: Beginner

	Microsoft Project: Intermediate 
	SharePoint: Beginner
	Meditech
	EndNote: Beginner 
	Internet Explorer: Advanced
	Adobe (Standard & Professional): Intermediate
 

Education 											
2004-2008	  Merrimack College (North Andover, MA)
B.S., Business Management (Cum Laude)