Steven Payne
41 hosmer street, mattapan, MA 0126 * * Tel: 8572374582

Personal Statement
Quick learner, detail oriented, intelligent and able to multi-task n a fast
paced environment. Energetic, team player, versatile, dedicated with strong
communication skills. Entrepeneurial spirit who understands that the harder i
work, the more revenue I receive. Consistent punctuality, proven dependability
and positive attitude upon arrival.

Work Experience

Shift Leader
(Sep-2010 - Jan-2011)
Dunkin Donuts, Stoughton, MA

Assist the Store Manager in the interviewing, hiring, training, and maintaining
records of all new employees using approved HR guidelines.

Responsible for monitoring performance/customer service of employees.

Responsible for managing the sales floor during peak hours of operation to
ensure courteous, accurate and efficient service.
Complete weekly food and paper inventory.

Maintain all databases, and POS systems, ensuring that they are up-to-date.

Assist in the daily cash management functions.

Crew Member
(May-2010 - Sep-2010)
Dunkin Donuts, Dorchester, MA

Communicate appropriately with fellow team members, treating others fairly and
with respect.
Respond positively to feedback and direction given.
Adhere to schedule and arrive ready to work on time.
Maintain a clean and neat workstation; complete thorough cleaning of guest areas
as directed.
Complete all required training and support the training of other team members.
Prepare all products following appropriate recipes and procedures.
Follow all procedures related to cash, cleanliness, food safety, and restaurant
safety and security.

Assistant Manager
(Feb-2010 - Jun-2010)
Family Dollar, Dorchester, MA

Greets and assists customers in a positive, approachable manner. Answers
questions and resolves customer inquiries and concerns.
Maintains a presence in the store by providing excellent customer service.
Ensures a clean, well-stocked store for customers.
At the direction of the Store Manager, supervises, trains, and develops Store
Team Members on Family Dollar operating practices and procedures.
Assists in unloading all merchandise from delivery truck, organizes merchandise,
and transfers merchandise from stockroom to store.
Assists Store Manager in ordering merchandise and record keeping to include
payroll, scheduling and cash register deposits and receipts.
Supports Store Manager in loss prevention efforts.
Assumes certain management responsibilities in absence of Store Manager.
Follows all Company policies and procedures.

Education

Bartending Certificate
DrinkMaster Bartending School, Boston, MA
(Oct-2011 - Oct-2011)

Completion of Intensive Hands-on Professional Bartending Program.
Trained in accurate free pouring, brand knowledge, up-selling and multiple drink
preparation.
Knowledge of specialty drinks, cocktails, shots, and multi liquor drinks.
Understanding of presentation, handling techniques, and proper service of wine.

GED
Massasoit Community College, Brockton, MA
(Sep-2010 - Oct-2010)