ATIF SHEHZAD
4615 N. PARK AVE APT. 309
CHEVY CHASE, MD 20815
PHONE : 202 - 870 -1698
EMAIL : MELLCK@GMAIL.COM

OBJECTIVE

o Eager to contribute information technology skills and strong long term
commitment to achieving your company’s information technology and business
goals.

PROFESSIONAL PROFILE

o IT professional with significant experience in Software Testing, Quality
Assurance and Software Support. Expertise in direct client interaction to carry
out data maintenance and management activities.
o Highly flexible and adaptable performer; adept at multitasking and thriving in
a fast paced environment while co-coordinating various time-sensitive projects.
o Exceptionally motivated self-starter and creative problem-solver.
o Customer-focused performer who is committed to quality in every task – from
personal interaction with coworkers and users to high level of service provided
to company/customer.
o Excellent English verbal and writing skills.
o Excellent communicator and good listener.
o Enthusiastic learner who quickly grasps concepts and technical skills.

EDUCATION

Bachelor in Software Engineering
Bahria University, Islamabd, Pakistan
July 2006
GPA: 3.29

TECHNICAL SKILLS

o Customer support for web applications hosted on remote servers
o Maintaining client interactions on CRM (Salesforce.com)
o Creating help ware for web applications
o Testing software applications
o Generating performance reports in Microsoft Excel
o Performing basic database maintenance operations and running SQL queries on
SQL Server 2000 and 2005 database servers.
o E-Learning Standard SCORM
o Creating and maintaining support/testing documentation
o Installing and hosting E-Learning courses
o Knowledge of ISO and CMM
o C++, JAVA, JavaScript, ASP, HTML, XML

PROFESSIONAL HISTORY

Software Engineer (Intern), Shaheen Exchange International Islamabad, Pakistan
(June 2004 – September 2004)

o Helped in requirements gathering and specification for development of web
based Currency Management System with integrated DataBase archiving, User
Management and Administration.
o Helped in testing and implementing the developed application.

Software Quality Asssurance Engineer, Datels International (Pvt.) Limited
(August,
2005 – Dec, 2005)

o Played key role in conducted internal audit and implementing ISO related
activities within the organization
o Played key role in testing software applications.

Software Support Engineer, Knowledge Platform (Pvt.) Limited Islamabd, Pakistan
(August 2006 – August 2007)

o Provide customer support for web base Learning Management System
o Interaction with international clients Abbott Laboratories, Baxter Healthcare,
Merrill Lynch and United Overseas Bank to carry out data maintenance and
management activities.
o Provide customer support through email and phone
o Problem identification and follow up through resolution
o Maintaining client interactions on CRM (Salesforce.com)
o Keeping support documentation up to date
o Testing software applications
o Performing basic database maintenance operations
o Running SQL queries on SQL Server database
o Generating performance reports
o Creating help ware for web applications
o Installing and hosting E-Learning courses
o Gained hands on experience with E-Learning standard SCORM and endures
compliance for courses wherever needed.

REFERENCES

o Maleeha Abbas
Software Support Manager
Knowledge Platform (Pvt.) Limited
E-MAIL: maleeha.abbas@hotmail.com
Phone (Off): +92-51-2828668