SENIOR OPERATIONS EXECUTIVE
Merging Human Capital and Advanced Technologies to Achieve Corporate Objectives
Chief Operating Officer * Vice President of Operations / Service 
Innovative customer-focused leader driving top- and bottom-line performance
while launching and building $300 million business units and service
organizations. Innate ability to motivate and empower cross-functional groups to
accomplish objectives and solve problems. Strategic and creative thinker who
rapidly seizes new opportunities and implements business changes while driving
desired results in sales and profits. Change agent with strong focus on
integrating sales/marketing needs with a practical operations and engineering
perspective.
Core Qualifications
* Strategic Planning 
* Business Reengineering 
* P&L Accountability
* Product / Program Development 
* Continuous Process Improvements 
* Account Management
* Turnaround Management 
* Technical Sales Support 
* Startup Situations


PROFESSIONAL EXPERIENCE
Pivotal Solutions Group, Gaithersburg, MD 2005 – Present
SENIOR VICE PRESIDENT OF OPERATIONS & CONSULTING
Consulting consortium enabling global and regional telecom organizations to
utilize new technology, employ new methods, and develop new products and
partnerships.
Lead initiatives for acquiring new clients, negotiating scope, engaging required
expertise, and managing projects.
* Positioning Japanese telecom firm to scale from $300 million to $1 billion in
annual revenues through development of new global network, systems architecture,
and organizational strategy.
* Launched consulting consortium and acquired contract with U.S. subsidiary of
$30 billion Japanese firm.
Nextone Communications, Inc., Gaithersburg, MD 2004 – 2006
VICE PRESIDENT OF OPERATIONS
Global leader in Next Generation networking solutions. Recognized in Top 50 in
Deloitte / Touche 2006 Technology Fast 500.
Implemented continuous process improvements and established key companywide
processes. Built operations department to address complete lifecycle while
simultaneously addressing 30% quarter-over-quarter growth. Led strategic
initiatives and leveraged operations expertise that generated revenue and drove
market share. 
* Overhauled curriculum architecture and content development process / delivery
for NexTone University and NexTone Engineers Certification. Achieved increased
student enrollment from 350 to almost 2,000 in first three quarters of 2006 and
positioned for profitability in 2007.
* Pivotal in increasing quality assurance testing 250% and improving product
quality through introduction of new testing methodology based on customer
deployments and third-party VoIP equipment integration.
* Slashed hardware cost of goods 22% through implementing tighter vendor and
process control measures.
* Launched showcase Interoperability Lab and comprehensive range of
certification services resulting in exceeding targets by 350% and accelerating
revenue expectations for new revenue source.
* Reduced trouble tickets 36% through reengineering customer support division
with new processes and key metric reporting systems.

New Global Telecom, Golden, CO 1999 – 2005
SENIOR VICE PRESIDENT – NETWORK MANAGEMENT SERVICES (2004 – 2005)
$30 million Hosted Network Services Provider with key customers including AT&T,
Telecom New Zealand, and others.
Restructured $18.5 million legacy business unit introducing new products that
accounted for 40% of managed traffic within seven months, including VoIP service
strategy, new product introductions, and sales initiatives with VoIP products.
Supervised 40 staff members in sales and marketing, operations, NOC, information
technology, and engineering. 

New Global Telecom (continued):
* Grew new VoIP revenue 450% in seven months to $1.3 million annually through
new product introductions, channel partners, new marketing, and lead generation
programs.
* Developed and implemented retraining initiative for new technology to minimize
workforce disruption and costs while simultaneously supporting new customer
acquisition and surpassing budget by 8%.
SENIOR VICE PRESIDENT OF VOIP TECHNOLOGY (2003 – 2004)
Co-launched business unit and initially managed team of eight with matrix
responsibility for 80+ employees. Managed organizational functions encompassing
product development, engineering, NOC, operations, billing and customer service,
technical support, and sales and marketing.
* Grew revenue 164% in three months by devising formal product development
lifecycle and producing dedicated operational and customer service resources for
new process development and product releases.
* Eliminated churn through increasing customer confidence and expanding
operations. 

SENIOR VICE PRESIDENT OF NETWORK SERVICES (2001 – 2003)
Led transition from ‘carrier back office’ to customer-facing ‘hosted services
provider’ and reduced staff to 57 in account management, customer service,
provisioning, billing, engineering, NOC, and switching center operations.
* Awarded $350,000 in additional annual revenue by exceeding Service Level
Agreements (SLAs). Recognized for inspiring new corporate culture of excellence
with refined service metrics and customer focus.
* Slashed service delivery costs between 13% and 36% with reduced production
errors by implementing process reengineering and cycle-time management
initiatives.
* Eliminated 58% of former competitor’s $5 million annual operational costs
through synergistic acquisition integration.

SENIOR VICE PRESIDENT OF OPERATIONS & TECHNOLOGY (1999 – 2003)
Promoted to execute aggressive global expansion initiative deploying next
generation technology to support wholesale and retail voice and data services in
several countries. Supervised staff of 110. Recruited to position accountable for
launching hosted network services product for AT deployed web interface in
providing customer accessible real-time monitoring and control systems. 
* Instrumental in increasing network efficiency 250% and positioning company to
expand customer offerings for new multimedia services by deploying more than $10
million in VoATM and VoIP gateways.
* Directed 275% network and system expansion from 80 million to 300 million
monthly minutes.
* Secured extension contract worth $18 million annually and retained customer
beyond planned term.
Previous Experience
EXECUTIVE VICE PRESIDENT, COO, PT&T TELECOM, Oakland, CA 1998 – 1999 
PRESIDENT, CARRIERS GROUP, Oakland, CA 1996 – 1998
ACCOUNT MANAGER, ICG TELECOM GROUP, Oakland, CA 1994 – 1996
ACCOUNT MANAGER /EXECUTIVE, PACIFIC BELL, Oakland, CA 1990 – 1994
NETWORK DESIGN ENGINEER, CENTRAL OFFICE EQUIPMENT ENGINEER, PACIFIC BELL,
Sacramento CA 1986 – 1990

EDUCATION & TRAINING

B.S.—MECHANICAL ENGINEERING B.S.—AERONAUTICAL ENGINEERING
University of California, Davis, CA University of California, Davis, CA

EXECUTIVE LEADERSHIP PROGRAM DATA COMMUNICATIONS INSTITUTE 
University of Denver, Daniels School of Business Pacific Bell, San Ramon, CA

PUBLICATIONS
Co-Author, Telephony Magazine: "Softswitch Challenges for the Global Carrier,"
1999