SUMMARY:
I am a very experienced IT engineer specializing in software Quality Assurance
and testing in private and government applications and hardware.  I accomplish QA
and testing tasks with an emphasis on adherence to functional and non-functional
requirements, to development standards and guidelines, to industry best
practices, as well as to creating not only a user smart and friendly product but
a user-sensible product.  Detail oriented almost to a fault I am an excellent
communicator, an innovator, open to new ideas, and a proven problem solver with a
professional attitude, whether as part of a team or driving solo.  I love to
challenge others to excel and have a history of quickly mastering new
applications and systems. 

COMPUTER APPLICATIONS TESTED OR USED:
Information systems include: Inventory and Manufacturing processes, Federal
Budget interfaces, Mortgage Information, CMS Healthcare/Medicare provider, plan,
& payment systems, Internet sites and content management applications, Investment
account maintenance, Single Secure access systems, Internet product tracking and
distribution, and Telecommunications hard and software.  Involved with or guided
implementation of various standards and best practices to include the Capability
Maturity Model – Integrated (CMM/CMMI) & Information Technology Infrastructure
Library (ITIL). Participated in several help desk processes.  Accomplished at all
levels and types of testing to include: Unit; new functionality, system;
integration; stress, comparison, and regression testing involving; mainframe;
client/server; and web interfaces; T1; Telecomm; 2/3 tier; intranet/internet; and
RF utilizing - Java; Javascript; Linux RedHat Enterprise & Fedora; Siteminder;
RSA; HTML; HTTP; C++; DB2 5.2; Apple's Web Objects Vignette's Storyserver(CMS);
Crystal Reports 8.0; IBM's Web Sphere; WAS; Struts; XSL(XML); Elsinore’s Visual
Intercept Web-based Defect Tracking Software; PeopleSoft 7.5; 8.4; Pre- and Post
Firewall Applications; Rational’s Requisite Pro 4.5; UPS’s Dispatch Planning
System 1.0; Applied Creative Technology's ACTRAX and Tagit!; Sato and Datamax
Barcode Printers; Remote (RF) computer terminal operation; Rel-Tek's Federal
Financial Management System; Microsoft products including Windows 95,98, NT,
2000,  XP, Office 97 & 2003, DOS,  Visual Basic, Visual Studios 6.0, etc; Visual
Source Safe; VB.net, Oracle 7,8,& 9; SQL Navigator 3.1, SQL Plus SQL Server;
Netscape browsers; Lotus Notes 5; Power Builder 6.5/7.0.2; Lava-Steele's Spyder
defect tracking system; SQA suite; Assorted SUN Microsystems products to include
workstations and servers, SUNOS, and Solaris; SCO UNIX/Xenix; Xwindows; DEC UNIX
V & VAX/VMS; ATT ASH 3B15; NCSA Mosaic, LAN Network installation and maintenance;
TCP/IP protocols; Bay Networks routers; Multi-subscriber and dictionary oriented
retrieval systems; TGIF; Framemaker5; Interleaf5; M204 data retrieval; Delta Data
systems; et al.

EXPERIENCE:
*Feb07 to Jun07		CMS/EDS		Woodlawn, Md

QA Manager Consultant
Performed QA manager activities on an EDS contract to the Centers for Medicare
and Medicaid Services in development of the One Program Integrity (One PI)
project.  The project is part of CMS efforts to modernize their key service
processes.  Responsibilities included designing and implementing the project’s
quality assurance plan and processes utilizing current CMMI and ITIL standards. 
Worked with management and other project resources to create and implement
Software Development Lifecycle processes and their related QA actions to support
monitoring the new processes and their adherence to CMS policy expectations. 
Supported the project’s testing team with use of working knowledge of CMS
requirements, processes, and expectations. 

*Oct06 to Dec06		CMS/ASRC Communications	Linthicum, Md

Senior Test Manager Consultant
Tasked by the Centers of Medicare and Medicaid Services to assess IBM’s
development, test, and release processes and procedures used in the creation and
updating of the financial software application HIGLAS. Conducted and attended
meetings, reviewed all available documentation, and conducted one-on-one
interviews in efforts to gather all available information.   Viewed the processes
in regards to the Capability Maturity Model/CMMI and Testing Maturity Model/TMM
methodology accepted practices,  Primarily emphasized analysis of testing tasks,
documentation, and policies and procedures related to testing and release
management.   


*Oct05 to Oct06		CMS/Tek Systems 			Woodlawn, Md

Senior Test Engineer Consultant
Performed senior testing activities on a Northrop-Grumman contract to the
Centers for Medicare and Medicaid Services in development efforts to create and
upgrade their internet applications.  Responsibilities included: reviewing and
creating Design, Business, and System requirements; creating test plans, test
cases and test results reports; evaluating and recommending testing related
tools/issue tracking software products for team usage; recommending
additions/changes to development and release process for smoother operations and
time management; participating in design analysis and reviews, code reviews,
validation readiness reviews, production readiness reviews and other process
related meetings as necessary.  Conducted system and functional testing on
applications destined for release to CMS and its public website.    Participated
in production release processes and conducted all pre and post release testing,
verification, and validation   Applications included mainframe data retrieval and
selection, XML conversion processes, determining application user sensibility and
web page layout, and formatting data for User Interface display.  Recommended and
tested all fixes, enhancements, and updates to applications in test and
production environments.  Augmented the CMS’ customer support/help desk
operations as the designated Subject Matter Expert for the applications released
by the development team and their subsequent operations.  

*Apr05 to Oct05	 	eMagination LLC      		Baltimore, MD

Test Manager Consultant
Created test plans, use- and test cases, and other testing related documents as
necessary.   Conducted manual testing of new applications and environments as
well as assisted in creating self-help automated testing processes.  Applications
tested included a VB.net database manipulation application with extensive User
Interface functionality.  Responsible for the identification, creation, and
maintenance of use-case scenarios designed to identify current government client
field operations and procedures as well as headquarters based follow-up
processing and analysis.  Conducted periodic requirement reviews to insure
up-to-date requirements and user expectations.  Created and maintained functional
summaries for developers to provide them with a one-stop location for all current
documentation and requirements for each function under design.  Conducted
research and acted as liaison with client-users to create test cases for all
functionality under development.  Authored all test related documentation.      

*Dec04 to Apr05	 	Secured Services, Inc.      		Baltimore, MD

QA Manager Consultant Consultant
Initially analyzed company current development processes and methodology to
determine and recommend course of actions for initiating and integrating QA/best
practices policies and procedures into their Software Development Lifecycle and
production support.  Created QA guidance policies and procedures as needed. 
Provided guidance for all project quality assurance related practices. 
Applications included Single Sign On security applications and manipulation of
existing client programs to include: Unix, Linux, windows, etc. functions and
extensive User Interface functionality.  Recommended improvements for future
company direction.            

*Apr02 to Dec04	Dept of Housing (HUD)/Orizon, Inc		Washington, DC

Senior QA/Test Lead-Manager Consultant
Senior QA/Test engineer participating in the Department of Housing’s
installation and upgrade of Peoplesoft 7.5 and 8.4.  As the sole QA engineer for
the first two years of the project for Orizon, Inc. introduced QA processes to
the mainframe conversion process and client/server application development. 
Created along with team management the software release processes for both the
mainframe developers and client/server team.  Managed and conducted all software
testing on each portion of the data conversion process as well as system testing
the entire mainframe to client/server to each version of PeopleSoft process. 
Functioned as Assistant Project Manager as necessary for a variety of activities
to include: trouble-shooting issues; requirements creation; documentation
delivery; interacting with client; and other duties as necessary.  Provided
support to various other project contract teams and client testers/users in a
large number of testing and production environments.  Created test strategies and
plans for all levels of testing for the entire process that involved data from
over 20 unique mainframe and other direct input sources.  Performed unit,
integration, and verification testing on patches, enhancements and repairs to all
environments as needed.   Functioned as the first level help desk support
responder and primary technician for all system related issues.  Performed peer
reviews of mainframe, client/server, and test-related documentation and
procedures.  Composed and edited documentation as required.

*Jul01 to Feb02      		Ciena Corporation/Tek Systems	Linthicum, Md.
				
Senior QA/Test Lead Consultant			
As a QA consultant performed Unit and Quality testing on a company developed
application used worldwide for tracking equipment issues and their resolution. 
The application involved a mix of Java, XML, and other functionality using
Apple’s Web objects with a Windows interface and an Oracle database, and
activities included user reviews, testing for standards adherence, issue
resolution, and regression testing before new version release.  Also initiated
one-on-one sessions with users for feedback, enhancement requests, and issues
resolution.  Worked as the primary recipient of help desk issues from clients
throughout the world.  Responsible for writing version release notes as well as
maintenance of the defect tracking system.  Conducted testing for migration of
the application from Oracle to a SQL database.

*Dec00 to Jun01      		T Rowe Price/TMSI 			Owings Mills, Md.
					
Senior QA/Test Engineer Consultant		
As a QA consultant performed Unit and Systems testing on the implementation of
T. Rowe Price’s Web site content Management package utilizing Java and several
web sphere server applications.  Performed acceptance testing of the client’s
existing desktop and Java-based defect tracking application. Conducted comparison
and integration testing to verify correctness of a new Java-based Intranet
application used by client telephone representatives for customer interaction.
Tested the application’s maintenance portion as well.  Provided customer
representatives with user acceptance tests.  Performed integration and regression
testing on an Internet-based Central Login security system and simultaneously
tested the client’s existing customer on-line account access application. 
Ensured the security integrity of the software package that provides customers
with access to existing company applications in a secure Internet environment
used for investing and retirement account manipulation.  Responsible for
formulating test plans and test strategies from requirement documentation,
customer input, developer feedback, and self-analysis.  Participated in daily
reviews of issues and their resolutions with developers and managers.  Worked
with developers in identifying and logging issues, pinpointing discrepancies, and
confirming correctness of resolutions.  Advocated end-user friendliness for every
application. Delivered products on time.  

*Jun00 to Dec 00      		UPS Information Systems/ACI	Timonium, Md.

Senior QA/Test Engineer Consultant
Analyzed and created test scenarios for the client’s package tracking system
slated to be used nationwide in over 2000 distribution centers. Performed review
sessions with developers and project managers to ensure test cases and product
development were interpreting client requirements in a like fashion.  Reviews
were carried out for each functional interface to the end user.  Provided
customer representatives with user acceptance tests.							

*Oct98 to May00 	Applied Creative Technologies Inc. 		Gaithersburg, Md.
							
Quality Assurance/Test Engineer
Primarily responsible for manual testing of all versions of the company's
warehouse manufacturing and inventory control software products on applicable
platforms: new function design and testing, stress, integration, and regression
testing. Tested with emphasis on meeting client specific requirements, company
standards, and end-user friendliness.  Designed, composed, and updated test
scripts for in-house and client acceptance testing based on requirement
documentation and experience.  Composed detailed product documentation to include
user guides and training materials.  Maintained a close-looped discrepancy
reporting system.  Provided technical assistance in support of field reported
issues: analyzing software and operational procedures to debug defects, train
users, or devise corrections and/or alternative work methods to solve issues. 
Maintained software and configuration management controls for products.

*May 98 to Oct98 		Rel-Tek Systems & Designs, Inc. 	Rockville, Md.

Quality Assurance Engineer
Responsible for all testing of Rel-Tek's Financial Management Systems software
integration with Federal government and commercial database systems: new
function, integration, stress, and regression testing. Analyzed client
requirements and needs, recommended changes or additions, scripted all required
test cases, worked with developers to repair or refine operations, participated
in developers' and clients' teleconferencing, performed regression, integration,
and on-line testing prior to release to client.  Wrote customer acceptance tests,
carried out in-house and client acceptance testing, trained customer
representatives on testing procedures, and documented all activities related to
the testing process and any and all results.

*Oct97 to May98 		US Info Agency/Keane.  		Columbia, Md.

Computer/Y2K Consultant
Attached to a Y2K project at the United States Information Agency participated
in design and web testing of the client's newly created Y2K site.  Conducted
extensive data research and collection through internet resources to build a
client specific repository for application and hardware year 2000 compliance
readiness.  Performed year 2000 validation testing on a variety of desktop
computers and client/server applications. Designed and edited the client's Y2K
Repository Users Manual.

*May97 to Oct97 	 	Raytheon E-Systems 			Falls Church, Va.

Quality Assurance/Testing Engineer
A member of a QA team responsible for the final evaluation and debugging of a
multi-million-dollar prototype communication and information handling system. 
Designed test scenarios, ensured proper test environment and resources were
available, conducted product testing, evaluated results, and performed any
follow-up action necessary to assure product acceptance by government client. 
Reproduced issues created off site for system engineers to aid in determining the
source(s) of any discrepancy, brainstormed for possible corrections or work
around, tested ideas or, when necessary, notified outside contractors for
assistance.  Worked with off-site contractors to further identify and correct
problems.  Participated in daily and weekly team recap and status sessions.

*May77 to Jun97 		US Air Force 		Primarily: Ft George G. Meade, Md.