STATEMENT OF PROFESSIONAL QUALIFICATIONS
ROBERT O. CLINE
4307 QUANDERS PROMISE DR
BOWIE, MD 20720
Home Phone [Send email to request phone number] 62 – 5878
Mobile Phone (410) 419 - 6223
Robertocline@comcast.net
OBJECTIVE:
To work in an organization that encourages teamwork, promotes diversity and
motivates self-driven players to achieve their potential. In such an environment,
I will utilize my extensive operational experience and background to develop a
solid team, which is focused on client relations, training and profitability in a
manner that is consistent with operational and financial goals.
QUALIFIED BY:
Fifteen years of solid leadership, operational and administrative experience.
During which time, I have built strong operational teams, demonstrated the
flexibility and discipline necessary to handle diverse projects, achieved all
budgetary expectations and maintained the highest level of guest satisfaction.
By creating an environment of open communications and trust-based relationships,
I have demonstrated the leadership qualities necessary to supervise numerous
employees; to lead my teams in a fun-filled culture that focuses on client
retention and is results driven.
I. EDUCATION
London Chamber of Commerce and Industry
Higher diploma in Statistics, Math, Economics, Logic and Accounting 1985
University of Sierra Leone
Sierra Leone, West Africa
Bachelor of Science, Accounting Major 1989
Diploma in Statistics, Economics and Logic.
II. PROFESSIONAL EXPERIENCE
Project Specialist – MICROS INC 4/17/06– Present
General Training Manager – Magic Retaurants -10/12/1997 – 6/12/06
Multi Unit Training Manager - Morison’s Cafeterias -1996 - 1998
General Manager – PepsiCo (Kentucky Fried Chicken) - 1993 - 1996
First Assistant General Manager - McDonalds Corporation - 1991 - 1993
General Manager - Church’s Fried Chicken - 1989 - 1991
Junior Accountant - Shell Corporation of West Africa - 1988 – 1989
III. PROFESSIONAL TRAINING
McDonalds level one Basic Management and level Advanced Management training
courses.
Kentucky Fried Chicken - General Manager Vision I and Vision II courses.
Fuddruckers – Six weeks Basic Management Training, Train the Trainer Courses,
Stephen Covey Seven Habits of Highly Effective People Seminar, and On-line Sexual
Harassment Course, Microsoft Office Training, Alcohol and Drug Awareness Course
for Managers, Health and Sanitation Course for Managers, Dealing with Guests with
Disabilities Course for Managers.
Networking 101 – MICROS Academy.
Restaurant Enterprise Solutions – MICROS Academy.
IV. REPRESENTATIVE ASSIGNMENTS
The following is a representative sample of assignments performed.
MICROS Inc
Documentation, including preparation of training outlines, of customer specific
databases and report packages, based on customer specifications and established
standards. Analyze centrally developed Customer Specific database, reports,
documentation, and related applications with Senior Implementation Specialist as
required to ensure that all Customer requirements are met prior to system
installation. Modify computer database, and related reports and documentation as
required to further prepare and ready the Customer’s system for installation.
Consult with Customers to determine and review hardware, software, or system
functional specifications and obtain initial Customer sign-offs prior to system
installation. Conduct End-User staff and/or management training which includes
staging and set up/breakdown of equipment, to ensure a smooth installation
process and minimize post-installation support requirements. Provide live support
coverage at Customer sites on and after the system live date as budgeted and
required by the Customer to ensure a smooth transition to their new system and
minimize post-installation support requirements. Address Customer issues list and
obtain final Customer sign-offs to validate their satisfaction with the new
system.
Magic Restaurants (Fuddruckers)
My function includes, but is not limited to the management and oversight of
Managers and their personnel of several Fuddruckers locations within the
Maryland, DC, and Virginia areas. Responsibilities also include being a point of
contact to the company-approved Employment Agency for the interviewing, training
and placement of Managers. Assist in the compilation of daily, weekly, and
monthly financial data as required by the corporate office for the eight
restaurant units in the district. Conduct quarterly Standard Evaluation
Inspections for the evaluation of quality control, customer satisfaction, and
operational efficiency of the units. Develop other management personnel for
continued career advancement. Review and respond promptly to guest feedback
results. Conduct and review monthly cash audits, coordinate profit and loss
reconciliation, and follow up on exceptions and variances. Assist in the
successful opening of new restaurants and remodels, and ensure all new products
are effectively rolled out in the district. Work with other general managers and
their management teams to ensure that the core expectations of the Fuddruckers
are the main focus.
Morison’s Cafeterias
Responsible for training Managers and members of the their management team on
company, state and labor regulations. As a muiti-unit supervisor, I conducted
periodic QSC inspections, monthly financial audits, interviewed and recruited
managers, conducted management development seminars, and acted as a liaison for
our corporate vendors. I had the added responsibility of mentoring General
Managers on budgeting, employee development and effective scheduling as a tool
for overtime elimination. This aided managers in their ability to attain
expected financial results. Additional responsibilities included the coaching of
managers on the importance of effective recruiting, selection and training as a
tool for reducing turnover and increasing profitability. Other important
dimensions of the position included analysis of relevant information and
corporate data, adaptability in times of uncertainty, quality control and guest
satisfaction through the use of a secret shopper program.
PepsiCo – Kentucky Fried Chicken
In charge of setting short and long term operational and financial plans for the
team in support of corporate objectives. Also managed the overall operation with
respect to cost standards and quality in order to ensure outstanding customer
service and maximum profitability. Trained other General Managers in
establishing a course of action for themselves and their Assistant Managers for
the achievement of specific goals. Established and maintained an environment
that ensured associate motivation, development and training. Other
responsibilities included establishing and maintaining preventive maintenance
programs to protect the physical assets of the company and creating an
environment with adequate security and safety for internal and external guests.
Through individual leadership, appropriate interpersonal skills were used to
inspire the team towards goal achievement. By being proactive and using
initiative, delegation and follow up, I inspired my team to achieve high customer
satisfaction scores, reduced turnover and surpassed profitability expectations.
McDonald’s Corporation
My primary function was to assist the General Manager in ensuring 100% guest
satisfaction. Other responsibilities included the use of scheduling and
forecasting as a tool for minimizing or eliminating employee overtime, and
identifying opportunities for cross training as a resource for increasing
productivity and reducing turnover. Followed up on customer complaints and
initiated solutions for resolving issues. Managed the day-to-day operations of
the business for profitability, and utilized local unit marketing tools to
increase top line sales.
Church’s Fried Chicken
Directly responsible for both the management staff and employees of the unit.
Duties included by were not limited to the monitoring of all day-to-day
operations of the business, in accordance with company prescribed guidelines as
they related to customer service, employee relations, profitability, asset
security, and cash/inventory maintenance. Responsible for the achievement of
recruitment and training goals; continuous growth of Assistant Managers and staff
members in order to initiate upward mobility.
Shell Corporation of West Africa
As a Junior Accountant, I was responsible for the Accounts Payable function for
twenty-six sites. Responsibilities included maintaining revolving credits,
authorizing the extension of credit limits, and maintaining a thirty-day
repayment window for all clients.
V. ACHIEVEMENT AWARDS
Fuddruckers – Highest Company wide Unit Operating Contribution Margin, Highest
unit sales, Lowest hourly labor percentage and highest outside vending sales
income.
Morison’s – Highest unit sales volume district wide, Highest operating revenue
district wide, highest approved vendor purchase percentage and lowest non-exempt
payroll in both dollars and percentage. Voted Manager of the Year.
VI. COMPUTER SKILLS
Extremely Proficient in all aspects of Microsoft Office Suite, Various Web Based
Applications, Sequel, Windows 200, 2003 and Windows XP/XP Pro.
References are available upon request.
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