SHARON DAVIS • • 

QUALIFICATIONS PROFILE
Self-motivated, challenge-driven professional with expertise in leading
recruiting, customer service call center environment, interviewing, commercial
lease negotiations and staffing functions for customer-focused organizations;
well prepared to transition business experience and capabilities into a Customer
Service Representative or Recruiter role.
• Recruiting & Staffing: Successfully recruit, interview, and train diverse
candidates on owning and managing franchises. Effectively cultivate qualified
prospects and promote company vision through positive presentation and
participation at recruiting events and trade shows. Contribute to full
operational staffing of new franchises prior to openings. 
• Training & Development: Educate new franchisees on operational processes and
procedures. Conduct performance evaluation sessions to discuss successes, growth
opportunities, and provided improvement coaching and mentoring.
• Customer Service: Consistently deliver solution-focused customer support and
service. Apply exceptional problem solving talents to investigate situations and
provide accurate responses in timely and efficient manners. Successfully drive
business production by executing natural abilities in building trusted
relationships with individuals from diverse backgrounds. Extensive experience in
meeting planning and preparation, commercial lease negotiation, maintaining
calendars, scheduling appointments, heavy call intake, responds to email/vm in
timely fashion.
• Administration / Organization: Extensive experience in meeting planning and
preparation, maintaining calendars, scheduling appointments, and other office
management activities. Expert researcher skilled at using retrieved data to
formulate effective action plans. Leverage proficiency in Microsoft Office to
develop informative presentations, reports, and correspondence. 
PROFESSIONAL EXPERIENCE
MOE’S SOUTHWEST GRILL – Atlanta, GA 
Director, Franchise Sales, 2008
Managed and executed recruiting of potential franchisees by performing
informative sales presentations, participating in trade shows, following-up with
prospective leads. Evaluated franchisee qualifications, conducted interviews,
provided company information, and closed deals with appropriate candidates.
Provided outstanding service to established and new franchises by researching
issues, communicating specifics of franchise disclosure contracts, and creating
detailed biographies and communications. Developed and managed comprehensive
reports, presentations and proposals. Key Achievements:
? Instrumental in growing company throughout Northeast territory by closing 80%
of all qualified deals.
? Consistently exceeded monthly quotas and goals by building strong trusted
relationships, resulting in substantial referral business. 
COLD STONE CREAMERY / PPD – Columbia, MD 2002 to 2007
Director of Franchise Development
Directed 9 operations and administrative team members in recruiting and closing
deals with qualified franchise candidates. Provided prospects with franchise
information, conducted timely follow-up contact, compiled and evaluated
qualifications, and executed consultative selling approach to close successful
deals. Managed entire franchise sales process, including negotiating contracts,
compiling required documentation, determining real estate availability, and
collecting fees ranging from $35 to $100K. Conceived, planned, and managed
logistics and participation in multiple trades shows, ensuring maximum
organization visibility during period of rapid growth. Key Achievements: 
? Successfully grow organization presence from start-up position in Washington
DC, Virginia, Maryland, Pennsylvania and South Jersey to over 258 franchises in
4-year period.
? Trained franchisee management and operation staff on corporate standards for
restaurant cleanliness, food temperatures, and inventory control.
? Conceived, developed, and assisted in corporate-wide implementation of
transfer system that streamline process for streamlining reselling of stores.
PIERCE ASSOCIATES – Alexandria, VA 2000 to 2002
 
Office Manager
Supported Project Managers, Construction Managers and Foremen through directing
and performing wide-array of administrative functions, including managing
communications with contractors, vendors, suppliers and insurance firms.
Maintained accurate inventory records and prepared monthly requisition, payments,
lines, SBC, and EEO reports. Monitored and updated filing system for mechanical
modifications, mechanical questions, and submittal logs. Key Achievement:
? Provided high-level support in successful execution and completion of world’s
largest clinical research center expansion for National Institutes of Health.
** ** **
Additional experience included Coordinator for International Conventions &
Programs and Customer Service Manager for Desks and Furnishings
EDUCATIONAL BACKGROUND 
WOODSON HIGH SCHOOL WASHINGTON, DC DIPLOMA (1977)
UNIVERSITY OF THE DISTRICT OF COLUMBIA CERTIFICATE– (1977)
Business / Communications Certified
ROCHELLE UNIVERSITY (1980) Smith Business School Washington(1978)
Associate Degree Science in Business Management