Riquel M. Giles
1 Bannock Court * Randallstown, MD 21133 * [Send email to request phone number] 21-0814 | Cell: 443-629-8069 |
Email: [Send email using form at bottom]
OBJECTIVE
Seeking a long-term, responsible position with a growth-oriented organization
offering opportunities for enhancing my diverse background and potential growth &
advancement.
SUMMARY
Gained more than 3 years professional/technical experience as a Phlebotomy
Technician; coupled with 8 years experience in quality public relations/customer
assistance, involving cold-calling–corroborating with customers, clients,
sales/purchases–cash & credit card management.
o Proficient skill and academic knowledge as a Certified Phlebotomy Technician.
o Ability to plan, organize, and implement patient/client care--schedule
outpatient appointments and diagnostic tests (i.e., triage, microbiology/lab
work—venipuncture and capillary sticks, EEGs, & EKGs).
o Capable of working well with little supervision; energetic, and responsible.
o Results-Oriented: Welcome new challenges, able to learn new skills and
procedures.
o Effective Teamplayer & Motivator: Enjoy working in a busy team environment.
o Exceptional communications and solid interpersonal skills.
o Innovative: Knowledgeable and skilled with providing direct patient care,
quality customer service & dealing with inventory control, operations, product, &
cash management.
EDUCATION
SOJOURNER-DOUGLASS COLLEGE BALTIMORE, MD
Major: Certified Phlebotomy Technician June 2004
RANDALLSTOWN HIGH SCHOOL RANDALLSTOWN, MD
Major: General Business Courses, Graduated - Rec’d. Diploma June 1999
EMPLOYMENT
QUEST DIAGNOSTICS CATONSVILLE, MD
Phlebotomist Technician August 2006 – Present
Key responsibilities involve drawing blood, preparing specimens for storage or
testing, assembling equipment and verifying patient’s records. My primary
function is the collection of blood samples from patients by venipuncture or
micro techniques. Also assist supervisors with the implementation of Standard
Operating Procedures (SOP's) for phlebotomy services in accordance with Quest
Diagnostics guidelines. Overall specific duties consist of performing the
following:
> Conduct routine medical laboratory tests and sample analyses, as well as
maintain professional updates or records manually and electronically.
> Collect appropriate amounts of blood by venipuncture or dermal puncture or
other samples from patients.
> Contact patients/clients to confirm handwritten orders, verify test(s)
ordered, obtain accurate billing information, i.e., diagnostic codes, UPIN
information, etc.
> Receive tissue samples from patients--log patient samples and prepare them for
testing.
> Process specimens for delivery to appropriate laboratory departments.
> Label, centrifuge, split, and freeze specimens as required by test order;
package specimens for transport. Always ensure correct labeling of specimens
with required information.
> Complete requisitions accurately and maintain required records and paperwork.
> Properly dispose of contaminated sharps or used instruments according to
security policies and procedures.
> Set up, clean and maintain medical laboratory equipment.
> Interact daily with patients, as well as, work effectively with staff
employees to ensure compliance with professional appearance, and all
Environmental Health and Safety & Quality Assurance requirements
Page 2 Riquel M. Giles
JOHNS HOPKINS HOSPITAL - BAYVIEW MEDICAL CENTER BALTIMORE, MD
Lab Technician I / Phlebotomist Technician May 2005 – July 2006
In my capacity as a phlebotomy technician, was responsible for drawing blood,
prepared specimens for storage or testing, assembling equipment and verifying
patient’s records. My primary function was the collection of blood samples from
patients by venipuncture or micro techniques. Also conducted routine medical
laboratory tests and set up, cleaned and maintained medical laboratory equipment.
Overall specific duties consisted of performing the following:
> Collected appropriate amounts of blood by venipuncture or dermal puncture or
other samples from patients.
> Corrected identification of patients prior to sample collection.
> Ensured correct labeling of specimens with required information
> Verified patient/client's test orders, including billing information; also
completed test request forms.
> Received tissue samples from patients.
> Logged patient samples and prepared them for testing.
> Processed specimens for delivery to appropriate laboratory departments.
> Set up, cleaned and maintained medical laboratory equipment.
> Conducted routine laboratory tests and sample analyses--i.e., urinalysis,
EKG’s, and throat cultures, as well as maintained professional updates or records
manually and electronically.
> Implemented professional appearance and conducted daily with
interacting/interfacing with patients and hospital/laboratory personnel.
> Always initiated and ensured compliance with all safety regulations.
ALMOST FAMILY ADULT DAY CARE CENTER RANDALLSTOWN, MD
Driver/Program Assistant September 2004 – May 2005
Was primarily responsible for performing initial duties as a medical escort and
errand service driver; in addition, my position as program assistant
involved--assisted staff with therapeutic programs & fun recreational activities,
community trips and outings. Overall responsibilities involved the following:
> Assisted with preparing meals--continental breakfast, lunches and snacks;
shared in individualized nutritional planning to accommodate special dietary
requirements (diabetic or cholesterol).
> Operated handicapped accessible van to provide door-to-door transportation
service for each of our clients/members for their medical physician appointments.
Offered flexibility to address the security needs of each member/client seven
days a week, 365 days a year.
> Initiated assisting seniors (generally frail elderly) and other adults with
special needs: Dementia, Parkinson's disease, Alzheimer's disease and
developmental disabilities.
> Also assisted with bathing and exercise, did shopping and light
housekeeping.
> Implemented extra personal touches such as checked to see that their
eyeglasses, false teeth and other personal items were in place before leaving.
> Interfaced and interacted with clients and staff daily and had grown
personally acquainted and involved with clients/members--demonstrated excellent
interpersonal quality techniques.
PRIOR WORK HISTORY - CASHIERING
PROFESSIONAL EMPLOYMENT TEMP TO PERMANENT AGENCY OWINGS MILLS, MD
Customer Account Executive - Call Center (Comcast) January 2002 - August 2003
PROMETRIC THOMSON & LEARNING WOODLAWN, MD
Customer Service Representative - Call Center August 2000 - April 2001
HOME DEPOT OWINGS MILLS, MD
Cashier July 1999 - August 2000
FOOD LION STORE - KINGS POINT SQUARE SHOPPING CENTER RANDALLSTOWN, MD
Cashier (Part-time | Temporary) December 1998 - July 1999
MCDONALD’S CORPORATION - LIBERTY ROAD RANDALLSTOWN, MD
Cashier / Cook (Part-time | Temporary) June 1997 - December 1998
REFERENCES AVAILABLE UPON REQUEST
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