N J (443) 812-0972
MD 21043 U.S. Citizen
nj19pa@gmail.com
Objective: Experienced Network Administrator is applying for IT career growth
opportunity.
Summary of Qualifications
An experienced professional individual with many of the skills in both personnel
management and systems management fall in the range of the Operations Manager /
Network Engineer / Systems Administrator / Project Administrator / Team Leader
will facilitate direction, guidance, and oversight of a team of technical
personnel responsible for operating, maintaining, and configuring a complex and
distributed Enterprise Management System for a large Government customer.
Provided direct assistance to users; resolved problems, classified network
incidents, determined level, priority and nature of problems. Opened, closed and
tracked trouble tickets. Ensured problem ownership and promoted end-user
satisfaction. Monitored of complex systems and network using management tools.
Reported system status and information in daily logs. Performed scheduled
maintenance activities. Responsible for system backups and data protection at an
enterprise level. Evaluated and assisted in systems engineering for new solutions
to meet customer requirements and user satisfaction. The ability to manage and /
or to lead teams for the identification and resolution of complex problems within
multi-platform / OS. A proven history of successfully demonstrating the ability
to interface with project managers, engineers, installers, executive management
and customers and presentation skills, and excellent oral and written
communication skills.
I have the passion to eliminate inefficiencies and overcome obstacles in
performing day to day business / service and to help others. Volunteering and
assisting people from all walks of life to make a difference in people's lives
and my own life!
Completed successfully the fingerprinting process and FBI criminal background
checks for the State of Maryland; will assist to obtain TS/SCI clearance, with
lifestyle polygraph, and / or DOD Clearance easily. Willing to work either at
work site or at the client location.
Skill Summary / Areas of Experience
Management of information systems / Enterprise Network Management Protocols
that use TCP/IP and/or, SNMP and/or custom agents,
Cisco router and network HW / SW configuration, installation and
implementation, and/or administration
Network Planning, Network Security, Remote Access Management,
Troubleshooting, End-user Support IT Security, User Account Management Client
/ Server, mainframe, internet technology, e-government, LAN/WAN/VLAN Network
environment Working knowledge of UNIX and/or Windows systems administration,
JAVA, HTML, JSP, Domino, Netware, HP OVP, Remedy CITIRX, CICS, GSA Schedule.
Budget, cost analysis, IT Audits, customer service.
Accomplished Projects
Secured network by implementing password convention method.
Built, set up, and installed new equipments (1000+) for LAN /WAN networks.
Performed analysis of various fixes within application in order to determine
advances and changes necessary to achieve desired goals, updated status reports.
Planned, implemented and maintained LAN environment with Windows Operating
Systems.
Planned, created Global Groups and Local Groups for accessing network files
and data with permissible rights as needed within LAN / WAN environment.
Education
MBA, University of District of Columbia, Washington D.C.
BA, Bombay University, India
Training
Training for Object Oriented Programming (JAVA), 2003, UMBC, Catonsville, MD
Cisco Certificate Network Associate (CCNA) Program / TESST Advanced Training
Center Towson, MD
Network Specialist Training / Howard Community College, Columbia, MD
Hardware / Core Technologies Certificate / Howard Community College, Columbia
MD
MS Office Products / Howard Community College, Columbia MD
Experience
Computer Network Specialist II / State of Maryland
July 2001 July 2007
Completed several infrastructure projects. Participated and advised management
in matters related to problems, new projects in consideration to maintain
efficient and effective information support functions by evaluating network
options and recommending solutions or alternatives to problems.
Supported a diverse set of Information Technology programs / projects, with
concentration of planning, coordination, and execution of application and
hardware installations onto multiple platforms with hardware such as laptops /
personal computers, servers, electronic mail, internet resources, a mixed set of
LANs, and standard / non-standard network / communication software products.
Interacted as the System Admin with both technical and non-technical
individuals resolving problems, providing application strategy, software
development services within LAN/ VLAN / WAN environment.
Maintained awareness of state-of-the-art office automation technology during
the testing period including concept development, requirements analysis, resource
estimation, rapid prototyping, and software patches installation, integration and
test.
Supported and traveled to agencies throughout the sate of MD to maintain
division wide systems with 24/7 availability by considering overall systems
security, data integrity and/or data processing quality assurance, confidential
public tax information, and network communication services
Responded emergency calls relating to network outages, poor network
performance, and production downtime.
Computer Network Specialist Trainee / State of Maryland
July 2001 January 2002
Provided full performance level in planning, designing PC support systems,
installing, and testing workstations, printers, scanners, and other peripherals.
Responsible for Intelligent Forms Processing Equipments, HW / SW installation,
short and long term projects, IFP Production and Testing environment.
Contractual Network Support Engineer
March 2000 March 2001
Performed as part of IBM Global Services (Infrastructure Services Provider)
network and technical support team for a WINInstall, upgrades, moves,
maintenance, dispositions, troubleshoot, user support, implementation of training
programs.
Assisted Network Administration Team for the Enterprise network with Windows
operating systems, layered applications software and performed TCP/IP
connectivity issue.
Inbound Representative / MCI-WORLDCOM, Inc. November
1997 December 1998
Participated and documented issues in employee conflict resolution directly to
HR point of contact and manager. As part of the team of 7 members presented and
trained new hires for completing in-house personnel career growth program.
Researched by utilizing the Internet and World Wide Web also presented trends of
competitive Telecommunication industry to the staff. Assisted, organized,
participated and televised several voluntary programs for community outreach
activities.
Assistant Cash/Service Manager / Staples, Inc.
May 1989 April 1991
Administered financial transaction in retail and service environment.
Collected 63% delinquent accounts. Identified and made sound management decisions
associated with daily sales and service, reconciliation and operations with
annual sales of $1.5 million. Interacted through verbal and written
communications with the customers, employees and managers.
Participated in developing company personnel policies. Responsible for input
and revisions to the personnel records. Assisted with performance evaluations,
wage reviews, and employee termination. Communicated employees in areas of
compensation, benefits, and organization planning. Participated in developing
company personnel policies.
Volunteer Services and Committee Members
Received Governors Citation for the Volunteer Services, June 2003, Annapolis,
MD
Received Comptrollers Citation for the most volunteer hours, February 2003,
Annapolis, MD
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