RONALD TILKENS
7005 Dasher Farm Court
Columbia, MD 21045
301 412 4359

SUMMARY

A responsible, dedicated Software Tester with excellent analytical skills and
meticulous work habits analyzing business requirements and producing and
executing quality test cases. Extensive software development and testing
background with considerable interest in test automation. Exceptional skill in
developing and sustaining cooperative working relationships with contractors to
achieve results.

PROFESSIONAL EXPERIENCE

FANNIE MAE, Herndon, Virginia 2005-2008
A leading company in the Secondary Mortgage Market.

Senior Technical Risk Specialist 
Worked in the software testing field, gathering and analyzing business
requirements and producing test case documents. Served as team lead assigning
tasks and mentoring contractors. 
 *  Devised a method to automate a manual comparison process for testing reports
by exporting source and target data, reducing the comparison time from 6 hours to
1 hour per report.
 *  Produced over 1200 test cases for the Conversion project and loaded them
into Mercury Quality Center, ensuring that test results would be captured for
audit purposes. Received a $500 bonus for completing the task a month ahead of
schedule.
 *  Composed over 75 scripts because there was no facility to test mainframe
Interface files in EBCDIC format, to create Oracle External Tables so that files
could be viewed and tested, exceeding the schedule by two weeks.
 *  Designed a process using 150 Excel spreadsheet templates covering over
12,000 database attributes for Path Analysis testing Phase II, resulting in a
savings of 66% over Phase I.
 *  Created a SQL code generator using the Java programming language automating
a 150 spreadsheet process that saved the team weeks of work.

FANNIE MAE, Herndon, Virginia 1999-2005

Senior Programmer Analyst
Team lead and Analyst for the Acquisitions system new products and upgrades.
Knowledge resource for contracts assigned to rewrite the system on a new
platform. 
 *  Served as SME (Subject Matter Expert) for the Acquisitions part of the CORE
project, outsourced to a contractor. Created a complete set of business
requirements from the existing legacy code base with all of the critical edit and
financial calculations. This allowed the contractor to quickly learn the business
logic and create the software months ahead of our deadline.
 
RONALD TILKENS PAGE 2

Senior Programmer Analyst (Continued)
 *  Designed and coded a flexible Rule Based system that allowed the clients to
interactively create new fees for new projects. Created and automated testing
tool that generated and executed over 20,000 test cases. Prior to this change,
each new fee required 2-3 days of coding and testing before migrating to
production.
 *  Coded and tested many new products per business requirements, including DSI
(Daily Simple Interest), Construction to Permanent, MultiFamily,
Scheduled/Scheduled for Cash, Interest Only, and Fixed Rate Convertibles. This
increased business volume over 20%.
 *  Received letters of commendation for support above and beyond and incentive
stock options for 6 years as a premium performer.
 *  Created code generators producing Autosys JIL (Job Information Language)
scripts, resulting in thousands of lines of code conforming to corporate
standards and weeks of savings in development time.

FANNIE MAE, Herndon, Virginia 1996-1999

Programmer Analyst
Led a 7 X 24 Production Support team for the Acquisitions application. Resolved
productions problems in a timely manner and worked on new products and system
enhancements.
 *  Reduced the number of problem tickets from 400 to 25 in the first three
months following production implementation.
 *  Mentored an outside team, gathered requirements, advised on Corporate Best
Practices and proposed a solution, receiving an award for "Outstanding Mentor" as
a result.
 *  Performance tested and tuned the Acquisitions Workflow, resulting in a
throughput increase of 20%.
 *  Assumed role of manager during his 4 month absence, meeting with customers
to address ongoing problems and ensuring that operations continued without
incident.

FANNIE MAE, Washington, DC 1992-1996

Business Systems Trainee
Tested Workflow and scheduling software for batch processes. Worked as a junior
programmer on tasks of increasing complexity.
 *  Performed Workflow testing for the Acquisitions Cash system. Created and
automated testing tool with Unix shell scripts and SQL so one could easily
perform test setup and execution.
 *  Analyzed and tested Autosys, a COTS batch job scheduling software product.
Discovered a critical flaw that management determined would prohibit its use. 
 *  Worked with senior level programmers in developing the MCTS (Master
Commitment Tracking System). 

EDUCATION
B.S., Computer and Information Sciences 
University of Maryland University College
College Park, Maryland

B.A., Music History
George Washington University
Washington, D.C.