Reginald A. Rucker
11510 North Star Drive, Fort Washington, MD 20744
Cell: 703.531.9004
Email: [Send email using form at bottom]
Summary
I’m a team player with many years experience overseeing systems management and
integration in network, Windows Server NT/2000/2003 administration,
troubleshooting and repair. Designed, installed, configured and maintained routed
Cisco LAN and WAN networks. Excellent communication skills with the ability to
interface at all levels; while, enhancing my ability to train and oversee
multiple enterprise level projects.
PROFESSIONAL EXPERIENCE
Premier IT Consulting & Investments · Baltimore, MD
April 2007 – Present
Contractor/Consultant (Nights and Weekends)
· Working with small companies to fulfill their IT needs. Recommending hardware
and software purchases, resolving helpdesk tickets and supporting their network
infrastructure (Cisco, Netgear, Linksys, Apex, etc).
· Upgrading server hardware (Dell, IBM, etc), applying Service Packs and
Windows updates (2003 server), relocating equipment and helping with office
moves.
· Resolve network printing issues, Windows XP/Vista support (network
connectivity, internet access, MS office)
Wave Technologies · Reston, VA
February 2007 - Present
Contractor (Nights and Weekends)
· Cover Helpdesk tasks when called upon. Resolve end user software (Windows
XP/Vista) and hardware (Dell, IBM, HP) problems remotely and on-site.
· Management of network devices (Cisco), upgrading IOS, access list for
firewalls, static routes, etc
American Chemistry Council • Arlington, Virginia
March 2000 – April 2008
Senior Network Engineer/Administrator
Cisco support; design, install and troubleshoot Cisco 2948g, WS-C3550, WS-C3750,
WS-C2950 Cat6500/5500 switches, and AS5300.
Configured VLANs, trunking, and port security using CatOS and IOS (RIP, OSPF,
EIGRP, Qos, VOIP, IPSEC tunnel), Firewalls (pix 535, Microsoft ISA), ACL's, VPN,
GRE, PAT, NAT
· Microsoft Windows Server 2000/2003 farm (40+) support; configure windows
server applications including DNS, DHCP, WINS, SMTP, SSL, and TCP/IP, file/folder
shares. Apply security patches and updates and troubleshoot outages.
· Microsoft Active Directory 2000/2003 support, troubleshooting, group policy
management, login script development (using Visual Basic), user account and group
creation and memberships.
· VPN support; configure and troubleshoot Microsoft Windows 2000/2003 VPN server
using PPTP/IPSEC/L2TP. I assisted corporate employees with accessing our internal
network from remote locations. Manage VPN connectivity to remote offices and
corporate partners through our Cisco Pix.
· Email server support; Exchange 2000/2003, Lotus Notes 4/5/6, Blackberry
Enterprise Server (Lotus Notes, Exchange). Monitor email servers, setup new
accounts, mailbox maintenance, and troubleshoot any outages or mail flow issues.
· Microsoft Vista support; evaluate and test Vista for compatibility with
approved corporate applications.
· Evaluate, purchase and configure network equipment on a yearly basis (Cisco
switches/routers, Dell servers/workstations).
· Dell CX300 SAN support; configure and manage servers using host bus adapters,
powerpath and Navisphere in a Windows 2003 server environment.
· PC imaging support; created a Ghost enterprise server (6.0-7.5) as well as
building standard pc images for different departments.
· Maintain external and internal web presence (purchase and renew domain names
and SSL certificates), make DNS and URL redirection changes.
· Coordinate with customers and vendors in the development of test plans and
schedules for new systems development.
Helpdesk Support
· Microsoft Windows NT/XP/2000 desktop support; troubleshooting internet
explorer 5/6/7, Microsoft Office XP/2000, Adobe Acrobat, printer connectivity,
configure vpn, setup email accounts (Lotus Notes)
· Active Directory support; setup new user network accounts and reset
AAA Networks · Falls Church, Virginia
May 1999 – March 2000
Network and Desktop Support Tier I/II
· Provided user support for Microsoft and Novell network environment, and
assisted in the resolution of network connectivity and printing problems.
Assisted with network migrations (Token Ring to Ethernet) and software (Novell
Client 95/98, Microsoft NT) upgrades and rollouts.
· Configured new user workstations, including installing network cards and
drivers, applications (MS Office 97/2k Pro, Netscape, Notes 4x/5x, Adobe, Norton,
McAfee), operating systems (Windows 95/98, Windows NT Server/Workstation 4.0) as
well as troubleshoot hardware (desktops/laptops -Dell, IBM, HP) problems.
Navy Federal Credit Union · Vienna, Virginia
December 1996 - March 1999
Workstation Analyst
· Provided initial and on going program management, consulting and training
oversight to an assigned organizational element to ensure a consistent
application of approved standards for workstations and network components on the
desktop.
· Resolved or coordinated the efforts of others with desktop/network problems:
NT Workstation 4.0, Windows 95/3.x, Lotus Notes 4x, Novell 3.x/4.x, CCmail, MS
Office, Lotus Smart Suite, WordPerfect, Internet Explorer, Attachmate Extra 6.3,
Imaging (AIS+), Quark, Adobe (Illustrator, Photoshop), Auto Cad r13/14.
· Identified opportunities for improving customer information systems and
telecommunication requirements by analyzing computer capabilities in relationship
to business needs.
· Worked with customers to develop software migrations and hardware roll out
plans for major projects (ex. Ccmail to Lotus Notes, Netware 3.x to Netware 4.x)
|
