Robert E. Clarke
7733 Telegraph Road, Lot # 22
Severn, Maryland 21144-1112
 [Send email to request phone number] 69-xxxx
[Send email using form at bottom]                 
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Objective:
 
Diligently seeking a virtual position of interest where my multitude of talents
will bring added value to business operations. 
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Profile:

More than 14 year’s successful experience in customer service and support. 
Strong communication skills.  A team player; motivated for the success of all
involved.  Dedicated, well structured and comfortable functioning in a virtual
environment.  

Possess solid computer skills.  Desktop applications; Windows 95/98/NT/XP,
Microsoft: Office, Word, Excel,  WordPerfect.  Proficiency with the Internet;
E-mail, Instant Messaging, Search Engines, Internet research; queries and
Blogging.

Ability to work independently without direct supervision.  Fully functional
ergonomic home office with all the necessary equipment to conduct business in a
truly professional manner. Computer w/DSL connection, land line phone, printer,
headset, unlimited long distance and faxing ability.
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Employment:
               
BPS  Enterprises, 
Baltimore,MD                                           2002 - 2008
Customer Service / Office Support
Directed day-to-day office operations, providing fundamental support.  Performed
administrative duties such as: filing, faxing, mailing and all necessary
documentation /data entry.   Assisted with  accounts payable, receivable and
payroll.  Purchased hardware and software performed application upgrades.  Public
relations, promotional and telemarketing, answering phones handling all customers
requests and needs.  Perform all necessary follow-up to ensure proper customer
care.    

Data Marketing Inc., 
Hialeah,FL                                            1998 - 2002
Independent Contractor / Telecommuter
Contacted private individuals by telephone in order to solicit sales for goods
and services.   Deliver prepared sales talks, reading from scripts that describe
products or services.  Adjust sales scripts to better target the needs and
interests of specific individuals.  Obtain and maintain customer account
information such as: name, address, phone and payment method.  Explain products
or services and costs.  Enter orders into computer.  Resolve customers service or
billing issues by  performing activities such  as exchanges, refunds or
adjustments to accounts in order to prevent future errors.

UCP  of Central Maryland, 
Essex,MD                                              1994 - 1998 
Supervisor
Supervised, trained, staffed and maintained several homes in the community for
the mentally and physically challenged.  Developed  annual IHP’s (Individual
Habilitation Plans) .  Monitored  and documented action plans, goals and daily
living activities. Performed nursing assistant duties; administering and
documenting of medications.  Ensure proper care sustaining a safe and healthy
environment.
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Education:

Computer Career Institute       
Data & Processing Institute    
Lansdowne High School