Salary: $60,000.00
Years Experience: 10
Recent Employer: KRM Consulting
Security Clearance: No
________________________________________
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Skill Years Used Last Used
SQL Server 4 Years 2008
MySQL 3 Years 2008
Web Design 6 Years 2008
Project Management 5 Years 2008
Systems Administration 3 Years 2008
Technical Support Lead 3 Years 2008
Visual Studio 3 Years 2008
Microsoft Office 2000 and 2007 ( In addition to remote and hands on client
training) 10 Years 2007 for (2000), 2008 for (2007)
Quality Assurance Training and Management 3 Years 2007
Web Development and Design 2 Years 2008
Management 5 Years 2008
Project Coordinator 3 years 2008
Microsoft SharePoint <1 Year 2008
MS Exchange Server 2005 and 2007 3 Years 2008
Active Directory 5 Years 2008
CMD Ping, ipconig, trace root, IP addressing and assigning 3 Years 2008
Marketing Design, Maintenance and Newsletter Distribution 3 Years 2008
DOS CMD Ping / Trace-Route/ Name Server lookup 6 Years 2008
Installation and Support of MS NT, XP, 2000, XP Business and Vista Operating
Systems 9 Years 2008
DNS Support, Registration and Hosting 5 Years 2008
Helpdesk Ticket management and supervision 5 Years 2008
WordPress and WordPress MU 2 Years 2008
Security Patches Installation, Backup planning and implementation 5 Years 2008
Oncall Weekend and Afterhours Support 3 Year 2008
Trend Analysis and Capacity and Planning 2 Years 2008
VMARE Support / 3 / 2007
UPS Administration, Replacement and Support / 6 / 2008 6 Years 2008
Citrix (Installation/Maintenance/Troubleshooting and Support/ 2 / 2008 2
Years 2008
FTP Setup, Support, Upload, Download, User Creation/Deletion and Management / 6
/ 2008 6 Years 2008
LAN Cable Install and maintenance 4 Years 2008
Server hardware maintenance (Windows and Linux) 4 Years 2008
Remote Desktop, Remote Application Software and Wireless network setup and
configuration 6 Years 2008
IIS Installation via Server Roles, Administrative Services and management 3
Years 2008
Excellent Verbal and Written Communication Skills (minor in English through
DeVry University) – Honors English classes all throughout College in
1999-2006 N/A Daily
VMARE Support 2 ½ Years 2008
UPS Administration, Replacement and Support 4 Years 2007
VMARE Support 3 Years 2007
NetID configuration 2 Years 2008
MS Exchange Server 2005 and 2007 3 Years 2008
UPS Administration, Replacement and Support 6 Years 2008
Server Hardware and Software Support and Training 10 Years 2008
TCP/IP Management and Configuration 4 Years 2008
Citrix (Installation/Maintenance/Troubleshooting
and Support 2 Years 2008
LabMentor Software
Backup reporting and monitoring for numerous clients (notifications set to
advise via e-mail when services have stopped running or errors have been
reported 4 Years 2007
FTP Setup, Support, Upload, Download, User Creation/Deletion and Management 6
Years 2008
Thin Client Support us 2 Years 2007
Daily switch Administration and maintenance 3 Years 2007
LAN Cable Install and maintenance 4 Years 2008
Desktop Support and Management (Internal and External Clients) 6 Years 2008
OS Upgrades and Troubleshooting 6 Years 2008
Server hardware maintenance 4 Years 2008
WebSrvr Performance and Monitoring 2 Years 2008
FireFox and Mozilla 3 Years 2005
IIS 6 Security, Authentification, Encryptions Auditing and Access Control/ 3
Years 2008
CMD Ping / Trace-Route/ Name Server lookup 3 Years 2008
IIS Installation via Server Roles, Administrative Services and management 4
Years 2008
Account Management – Using ACT!, MSCRM, Access DB, ERP, SAP and Sales-Force 6
Years 2008
Software Testing and Installation (Too many software programs to list, please
ask if you have specifics in mind 2 Years 2008
Job Classification:
Information Technology, Computer
Database Administrator
Desktop Support Specialist
IT Management - Strategist or Architect
MIS Manager
PC Technician
Quality Assurance Tester
Systems Administrator
Technical Trainer
Web Administrator
Web Developer/Programmer
Additional Skill Info:
To add to the list off services: I perform website design portal functionality,
module management, content management, website management, SQL Scripting, MySQL
DB Management, Visual Studio 05/08, MSSQL Business Intelligence capabilities with
SRS, Software management, computer consulting services, remote services,
Microsoft Office 03/07 training and much more. Whether you are just beginning to
use the computer or internet, whether you are trying to hook up peripheral
devices (i.e. printers, faxes), whether you want to learn more about the ins and
outs of Microsoft applications and so forth, I can help and be very successful at
it. A very quick learner on any new process or application and very eager to help
clients. ________________________________________
Resume:
Objective Technical Support management position for a mid-to-large sized company
where my technical and administrative background skills can be effectively
leveraged to benefit the company. Work Experience
Owner/Founder of KRM Consulting of Maryland.
I perform website design portal functionality, module management, content
management, website management, SQL Scripting, MySQL DB Management, Visual Studio
05/08, MSSQL Business Intelligence capabilities with SRS, Software management,
computer consulting services, remote services, Microsoft Office 03/07 training
and much more. Whether you are just beginning to use the computer or internet,
whether you are trying to hook up peripheral devices (i.e. printers, faxes),
whether you have major project management plans that don’t fit into your
company's schedule and need a lending hand or whether you want to learn more
about the ins and outs of Microsoft applications and so forth, I can help and be
very successful at it. A very quick learner on any new process or application and
very eager to help clients.
________________________________________
Software Consultant and Technical Administrator
04/2007 06-2008 TSS Software Corporation, Annapolis, MD
Technical Support Assisted end-users, sales representatives and network
technicians in solving complex problems associated with installation, training,
technical support questions, Pervasive.SQL Server software configuration and
error troubleshooting, TitleExpress Software database management, installation,
migration and configuration, remote assistance via LMIR Rescue web-based
application, RDP assistance and setup, web-chat technical support, terminal
server environment error troubleshooting and configuration, desktop support and
ticket creation, resolution and follow-up via SalesLogix software.
Hosted Solutions Service Coordinator Main POC and liaison between clients and
MRK Hostwindow Support, Inc., terminal server environment setup and profile
management, network connection troubleshooting, server maintenance, desktop
support and network mapping, start-order and change order creation and
management.
Technical Support Administrator Responsible for order entry, order completion
via MS Office applications and mail merge, company support e-mail resolution or
assignment to other technical representatives, fax distribution related to
technical support, BCM monitoring with queue calls, installation/upgrade
appointment scheduling, I.T. Service Agreement management, database creation of
specialized title industry software, research and resolution of purchased
products by clients, acting manager when Vice President of Technical Support
department is unavailable, close collaboration on project management with Vice
President of Sales/Marketing and Technical Support, Development Department and
Accounting Department, broadcast e-mail creation and distribution using SwiftPage
software for training classes and all software product notifications, MS Office
template management and creation for all employees, internal desktop support and
ticket follow-up, as well as numerous other functions and duties as assigned.
Training Provided training and support to clients, employees and third party
vendors relating to company software and applications, troubleshooting
connectivity issues with sales representatives while on-site with clients,
Training Room computer upgrade and management, after-training support to internal
employees and clients after initial training has been completed. Office Assistant
as well.
________________________________________
4/2006 04/2007 RelianceNet, IT Experts, Annapolis, MD
Office Ambassador -Answering phones and ensuring callers are assisted. Greeting
and hosting of office guests. Insuring office is running smoothly and proactively
addressing issues. Overseeing office contractors, cleaners and landlord
relationships.
Kitchen management: Stock groceries, shopping, dishes, refrigerator. Receive
reports of safety concerns and escalate to HR. Order office supplies, unpack,
distribute and put away.
Administrative - Update and maintain SBT/Open-Air client database. Manage New
Hire on boarding process. New agreement posting and distribution (Internally and
Externally) RNET equipment management and staff assignment. RMA Management. Mail
processing and distribution. Intern training on Office Assistant procedures.
Open-Air Administrator.
Accounting - SO and PO Entry and Management. Credit card processing and
reporting management. AP receipt. Monthly inventory. Bank deposits. Government
sales invoicing and payment management. Filing for AR, AP, cash receipts, credit
card statements, SO and PO.
Shipping & Receiving - Shipping out. Receiving inbound. Coordinating deliveries
and couriers. Inventory management.
Team Support - Tasks as assigned to support team. Service Coordinator Backup.
Service and product sales analysis reporting. Vendor warranty registration and
management.
EA Support - Occasionally arrange travel/hotel accommodations for CEO Occasional
maintain CEO's calendar. Maintain contact list in Outlook for CEO Claims Analyst
________________________________________
9/2005 4/2006 Chesapeake Appraisal and Settlement Services, Inc, Columbia, MD
Legal Department: Review, process and evaluate claims for Citifinancial Mortgage
Company Foreclosure Department. Acquire and maintain a knowledge of all current
laws and regulations for title claims. Review laws, regulations, legal cases,
court decisions and proposed legislature to evaluate their impact on the claims.
Assist in identifying and mitigating areas of potential liability. Analyze claims
and recommend settlement authority to Management and Executive staff. Interface
with the supervisory level of management for the company to facilitate claims
handling. Review Title Policies, Commitments, Deeds, Power of Attorney,
Abstractor Reports and all legal documentation to resolve claim issues. Client
Service Relations
________________________________________
3/2003 - 9/2005 Chesapeake Appraisal and Settlement Services, Columbia, MD
Main duties include: Vendor Maintenance~ Work closely with management on several
departmental projects. Teamed with fellow co-workers to develop Mapflow
processing and other project management. Receive and process Errors and Omission
Policies and Appraiser Licenses from 10,000+ vendors in every state in the US.
Receive and Process appraiser and abstractor fee updates and corrections using
ATM software and tracking on various spreadsheets and documents through Excel and
Word. Receive and process all correspondence sent through the US mail and
e-mails sent through Outlook from all departments within the company, as well as
all vendors that work for the company.
Speak with customers and other employees on a daily basis and help with all
needs and concerns.
Occasional delegation of duties to other co-workers on special projects. Known
as the "Go-To" person in our department among fellow co-workers, as well as other
departments throughout the company.
Employee training~ Trained 3 present employees, to include our current CSR Team
Leader, in their current duties. Create and implement new department plans and
SOPs.
Vendor Billing~ Receive and Process billing discrepancies from vendors. Research
and resolve all discrepancies for the accounting department. Make credits and
adjustments on vendor accounts.
Departmental CSR~ Answer phone through the department queue. Assist and answer
any questions a vendor or co-worker may have concerning the above mentioned
duties. Receive and distribute all faxes and mail to the department OVP, Senior
Team Leader, coordinators and fellow co-workers within the department. Many
miscellaneous duties throughout the department.
A you want to learn more about the ins and outs of Microsoft applications and so
forth, I can help and be very successful at it. A very quick learner on any new
process or application and very eager to help clients.
________________________________________
Awards:
Recipient of 6 "World of Thanks" awards given by departments within the company.
July 2003, October 2003, January 2004, February 2004, April 2004, May 2004, March
2005 and May 2005 All-star Performance Award recipient. Administrative
Assistant/Operations Coordinator
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9/2000 - 2/2001 Robert Half International, Inc., Baltimore, MD
Aid to Division Director and numerous Staffing Managers.
Compiled data into 35-40 page spreadsheets, letters, memos, design various forms
for employees and prospective candidates.
Compiled individual daily statistics, combine individual statistics for
divisional statistics. Combine divisional statistics for company level
statistics. Analyzed daily and weekly statistics for short comings and overages.
Recommended corrective actions for a daily and weekly glide-path plan.
Maintained, inspected, and changed IBM computer backup tape on a daily basis and
record results. Ran daily, weekly, monthly, and yearly reports on numerous
Staffing Managers for the Area and Branch Managers. Conducted a detailed
inventory of office supplies and forms required for the next quarter. Recommend
the appropriate supplies for the next business quarter. Scheduled and arranged
interviews on a daily basis for numerous Staffing Managers. Setup, arrange and
administer skills evaluations to potential candidates. Answered office telephone,
which consists of a 32 line system, in a prompt, courteous manner. Redirect
callers and take messages as appropriate. Data entry and Filing.
________________________________________
Education
Devry University, Bethesda, MD
College Coursework Completed CURRENTLY ATTENDING
Credits in Accounting, Business Management, CIS (4 classes), Human Resources,
Project Management
Currently attending to acquire a BS in Computer Information. Credits in CIS
Courses, Analytical Thinking, Psychology, Business Management, Law and Accounting
Dundalk Community College, Dundalk, MD
Some College Coursework Completed
Credits in English, Photography and CIS
Carroll Community College , Westminster, MD
Some College Coursework Completed
________________________________________
Additional Information
Office applications for 2003 and 2007, PDF995 and Adobe Software, 85wpm typing,
Remote desktop support, SalesLogix and Microsoft CRM database management,
SwiftPage software, Nortel BCM Monitoring, Internal desktop support, Network
mapping and configuration, wireless network setup, Printer support and
troubleshooting, proficient in Pervasive.SQL server and some Microsoft.SQL server
edition, ACT!, and numerous applications on an industry based level.
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