Shelley K. Bowman
16 Hartley Circle Apt 548 • Owings Mills, MD 21117
Home: 443-522-9416
Cell: 443.722.5604
[Send email using form at bottom]


CAREER OBJECTIVE:
To obtain a challenging technical position with a progressive company in order
to capitalize on my technical skills to our mutual benefit.

WORK EXPERIENCE:

04/2007-10/2008 CDC Small Business Finance, San Diego, CA
•	Worked full time from a home office as a web developer/programmer on the CDC
Ventures software and support teams.
•	Provided telephone and on site customer support for the CDC Ventures small
business loan software application.
•	Worked on a project to convert the existing CDC Ventures application in
Microsoft Access to .NET 3.5 using ASP.NET, VBA.NET, ADO.NET, C#, HTML, Telerik
Rad Controls, DevExpress ASPX GridView and Editors Suite, Visual Studio 2005,
Visual SourceSafe 2005, Subversion, SQL Reporting Services, and SQL Server
Express 2005.
•	Worked extensively on converting the Access database to SQL Server Express
2005 using DTS, stored procedures, and triggers.
•	Converted hundreds of Access queries to SQL views for reporting purposes. Used
SQL views and UDFs to return data for reports.

07/2006-03/2007 Surrex Solutions, Owings Mills, MD
•	Worked on site at the CareFirst Blue Cross Blue Shield Headquarters as a
programmer on the Level 1 Help Desk staff.
•	Created an application to track IT Projects to ensure that no conflicts arose.
Wrote this application using Excel & Access XP VBA and VB.NET. Also worked on
converting this to a web app using Visual Studio.NET (VB.NET, ASP.NET, c#),
DHTML, Java/JavaApplets, DOM and XML.
•	Created and maintained an Access XP database used to consolidate Help Desk
ticket & call tracking statistics from Lotus Notes, Symposium, and Magic. Used
Excel & Access XP VBA, VB.NET, SQL Server 2005, DOS batch file processing, Lotus
Notes Scripting, Lotus NotesSQL, C, and C++.
•	Led a project to convert all Magic ticketing system Client IDs to match the
Active Directory ID. Used Excel & Access XP and SQL Server 2005.
•	Analyzed existing reports created in Crystal to measure specific Help Desk
Metrics. Fixed any problems and recreated the reports within the Help Desk
Metrics Database created in Access XP.
•	Created ASP.NET 2.0 web applications for viewing Help Desk Metrics data. 
 

09/2005-07/2006 American Radiology, Woodlawn, MD
Information Services Analyst
•	Provide first level help desk support on site at American Radiology for users
within their business system including various hospitals both in and out of state
as well as American Radiology offices.
•	Support healthcare applications such as Radworks, Centricity, Efilm, Quadris,
PACS, and the Physician Desktop Application.
•	Troubleshoot Cisco VPN Client for users who are connecting from home to
utilize the various supported healthcare applications.
•	Provide support for Microsoft Outlook 2000, 2002, 2003 and Lotus Notes on
Domino Web Server.
•	Change backup tapes for servers running on UNIX and Windows Server operating
systems.
•	Utilize PC Anywhere and DameWare to remotely connect to systems within the
American Radiology network.

08/2003 – 07/2004 SETA Corp., McLean, VA
Computer Analyst
•	Provided support to the Social Security Administration headquarters and field
offices for Commercial-Off-the-Shelf (COTS) software including operating systems,
desktop applications, and communications software.
•	Aided users with programming issues in Visual Basic 6.0, VBA, and SQL and
Crystal Reports.
•	Assisted with developing requirements, vendor product analysis, testing, and
evaluating hardware/software in accordance with SSA’s technology requirements.

11/2002 – 08/2003 – Parallax, Inc., Germantown, MD
Systems Analyst
•	Performed Database Management (including Database cleanup) for both the
Incomings and QC databases contained in MS Access 2002 and SQL Server 2000.
Converted these MS Access applications into Web Applications using ASP.NET,
VB.NET, c# and Java.
•	Suggested, Researched, and Implemented new and improved systems for the
purpose of making tasks easier for the team to perform.
•	Used innovative technologies, such as Microsoft Visual Basic 6.0, to write
programs in order to increase the efficiency of the project.
•	Improved and maintained the integrity of the data contained in the previously
mentioned databases.
•	Assisted in performing AQL inspections using available and newly developed
system tools.
•	Performed managerial duties when Project manager was out of the office.
 

03/2000 – 06/2002 - Black & Decker Corporation, Towson, MD
Intern – North American Power Tools (NAPT) —Information Technology
•	Programming using VB 6.0 with Crystal Reports reporting tool.
•	Used SQL scripts in Oracle 8 to extract data from all demand and supply
planning business systems.
•	Created an email utility for use by demand and supply planning to send reports
automatically to a specified list of users at the end of an executed production
job.
•	Applications management for Demand & Supply planning using SQR, UNIX (Korn
shell), SQL (Oracle 8), SQL Server, Business Objects, SAP, C, C++, and
Manugistics.
•	Worked with Commodity Managers & NAPT Controller to update price lists in
SAP.
•	Created and maintained a Microsoft Access/Excel Application using VBA to
create reports using data extracted from SAP for budgeting.
•	Aided in corporate event planning for a variety of events. 

COMPUTER SKILLS:
•	Advanced Web Applications Programming/Design: HTML, ASP.NET, VB.NET, c#,
JavaScript, VBScript, UML, XML, ActiveX, Java Applets, Java Servlets, JavaBeans,
DHTML, DOM, ADO.NET
•	Advanced Microsoft Office Skills including VBA programming (Word, Excel,
Access, PowerPoint, Outlook)
•	Microsoft Access Applications Development & Administration
•	Advanced Hardware Knowledge & Installation: RAM, Graphics/Video Cards, Sound
Cards, Hard Drives, CD ROM & RW, DVD ROM & RW
•	Advanced Programming: Visual Basic, MVS/JCL, SQL, COBOL, VBA, C/C++, UNIX
(ksh), SQR
•	Advanced Knowledge of CASE Tools: Systems Architect 2001
•	SAP R/3, Manugistics, Business Objects, Database Management, Troubleshooting
and Analysis

EDUCATION:
	Bachelor of Science, Computer Information Systems, Villa Julie College, 2002
	Cumulative G.P.A. 3.69
		Member of Villa Julie Chorus
		Computer Lab Aide
	Recipient of the Villa Julie Upper Division Academic Scholarship 
Dean’s List 1998 - 2002