Sandra W. Simmons
1536 Heather Hollow Circle
Apartment 13
Silver Spring, Maryland 20904




December 2007-Present
Phone Center Associate-Home Depot

Answer incoming calls regarding orders, product availability and prices,
delivery and install dates. Contact vendors to expedite order arrival times for
customers. Verify orders are complete and accurate. Verify merchandise returns
and returned goods authorizations are received and processed.

January 2007-December 2007
Front End Supervisor

Manage and oversee operations of the front end. Train, coach and evaluate front
end associates. Handle escalated customer issues. Supervise lot associates and
make sure safety and hazard policies are being followed. Administer quarterly
performance reviews. Make sure all policies and procedures are being followed by
front end and lot associates.

April 2006-January 2007
Kitchen Expediter

Point of contact for customers on all special order, kitchen, appliance and
water heater install orders. Schedule appointments for customer deliveries and
installs. Resolve customer complaints and escalated issues. Maintain contact with
vendors and installers to make sure customer is completely satisfied. Process and
verify merchandise returns are within the vendor timeframe in order to receive
credit. 

April 2004-April 2006
Special Services Associate

Follow-up on special order and install sales from beginning to end. Make sure
customers receive products they ordered and services they requested in a timely
manner. Interact with vendors, installers and shipping companies to make sure
schedules are met. Verify deliveries are complete and satisfactory to the
customer.





September 1999-February 2003
Xspedius Communications
Circuit Provisioner II

Order and implement facilities for POTS, ISDN, PRI and Private Line within
Southwestern Bell, Sprint and Qwest territories. Provision and design voice and
data circuits on T1 and T3 level. Coordinate technicians from local exchange
carriers, Xspedius and vendors to ensure seamless transition of phone and data
services.

July 1999-September 1999
Aerotek
Implementation Coordinator

Coordinate implementation of switched and dedicated services for FTS 2000
Project. Provide order tracking assistance and monthly status reports for
additions, deletions, disconnects and changes. Interact with LEC’s to ensure
timely cut over of numbers. Create and update spreadsheets as requested by
management.

August 1998-June 1999
Iridium LLC
Business Analyst

Provide support for network problems with World roaming service. Resolve
technical issues with phones and service. Monitor network alerts and provide
notification regarding site outages. Keep up to date documentation for all
network problems and resolutions. Work network trouble tickets to closure.
Provision telephony, paging and bundled service. Reprogram pagers and phones for
cross protocol roaming.

REFERENCES AVAILABLE UPON REQUEST