Shauntae L Weir
1001 Coleridge Court Apt C 
Carroll, MD 21229
(410)744-5652 (H) (443)542-3847 (C)
ShauntaeWeir@yahoo.com

Objective: To obtain an administrative position within a stable and reputable
company that provides the opportunity to make a strong contribution to the
organizational goals of the company while continuing the development of my
professional skills with the availability for growth and advancement.
Summary of Qualifications: Administrative Assistant and Customer Service
Specialist with a combination of eight (8) years of working knowledge and
"Hands-on" experience. I have an excellent understanding for solving "people
problems" acquired by extensive Sales and Customer Service training. I possess
outstanding communication and speaking skills, which have helped me excel at all
I’m responsible for.  I have the ability to multi-task and possess solid time
management skills.  I maintain my skill set by remaining current with the latest
trends in the Administrative profession, which make me ideally suited for any
administrative position.  I bring an extremely strong work ethic with a proven
high performance track record.  
Additional Skills: MS Office (including Outlook), and Lotus. Current typing
speed; 55 WPM. 
Work Experience: 

12/2008 – Present – Receptionist/Administrative Assistant, Randstad Staffing –
Columbia, Maryland

Currently maintaining a Temporary to Permanent Position, as a Receptionist, for
Tidewater Inc. Responsibilities include greeting customers & personnel, answering
a multiline phone system, and supporting Program Managers and other staff with
administrative tasks, such as filing, maintaining logs, faxing and handling
incoming and outgoing mail.

8/2005 – 12/2008 – Receptionist/Document Control Specialist, Vector Security -
Columbia, Maryland
While in Document Control, my duties included processing all incoming sales &
installation paperwork, creating accounts in the MASterMind computer system,
acting as first point of data entry.  Documented all parts installed for
inventory purposes and I set up job files for installation scheduling and
processed alarm permits for multiple counties in DC, Maryland, and Virginia.  My
entry position was Customer Care where I assisted customers in making payments,
troubleshooting security system issues and scheduled service appointments.  As a
Receptionist, I was responsible for handling all incoming calls to the office and
greeting incoming personnel and visitors.  

12/2003 – 7/2005 - Customer Service Representative, BlueHippo Funding LLC -
Baltimore, Maryland

Assisted customers with payment schedule adjustments.  Worked with current
customers to provide incentive packages best suited to their needs.  My entry
position was in Sales, responding to new customer phone inquiries about financing
options for computers and sales. 

6/2000 – 11/2003 - Assistant Manager, WTS International Inc. - Rockville,
Maryland

I managed membership records, standard front desk procedures, for over seven (7)
Fitness Center & Spa properties simultaneously.  Performed general administrative
duties, including but not limited to; reconciliation of money made each day at
each property.  I was also responsible for interviewing and hiring prospective
candidates for employment.  Maintained the weekly payroll, managed weekly shift
schedules, and scheduling spa appointments.  Handled membership cancellations and
seized billing. Resolved customer service issues, marketed memberships, and
created fliers for sales and membership programs. I also created an SOP Manual
(Standard Operations & Procedures) for the front desk facility staff and produced
bulletin boards for monthly promotions and other various assignments dealing with
computers and supporting multiple managers.

Education: 6/2000 – Graduate, Woodbridge Senior High School - Woodbridge,
Virginia 

REFERENCES AVAILABLE UPON REQUEST