Craig A. West
10340 Breconshire Rd.
Ellicott City, MD 21042
[Send email to request phone number] 00-8440
[Send email using form at bottom]
Objective:
To participate in the application migration efforts of a company that is in need
of an experienced professional with technical and leadership abilities, acute
communication skills, and affable personality.
Experience
September 2007 – January 2009
TEK Systems Linthicum, MD
Distributed Application Engineer (Chevy Chase Bank)
Manage technical aspects of software deployments using Installshield Admin
Studio 7.5, SMS installer, Wise Package Studio, and Prism for various products on
server and client operating systems.
Mimic existing production environment in WinD (Virtual Development Area) to
apply newly engineered solutions.
Perform manual installations of operating systems, enterprise applications,
production support tools including SQL 2005, VMWARE, and Citrix prior to
engineering automated unattended solutions.
Develop and engineer software product deployments and provide third-level
production support of Intel-platform operating system based software products.
Provide third-level production support of Fidelity Laser Check 2.6 and Windows
based software products.
Coordinate technical activities with product vendors.
Interact with information systems personnel in maintaining project solvency.
Develop MSI packages and transforms using Wise Package Studio 7.0 and/or Admin
Studio.
Manage SMS 2003 testing, deployments, and reporting within the WinD virtual
environment.
Maintain and support product deployments.
Expected to package and engineer 3 – 5 applications at any given time.
Engineering tasks included gathering requirements, designing, configuring, and
deployment of systems comprised of Virtual and physical Windows 2003 servers,
Terminal Servers, SQL Servers, and IIS Server.
Windows clients consisted of FAT clients, Thin clients as well as multiple VM
clients.
Package and distribute applications in the financial space.
Performed reporting, monitoring and distribution of applications via SMS (2.0 &
2003).
Create detailed documentation and provide training of all engineered packages
and Tiered systems for the company’s helpdesk, operations, account administration
and LAN support personnel.
Provide level II & III support as well as continually apprised status to upper
management.
September 2007 - Nov 2008
MPB Group Inc. Columbia, MD
Project Manager
Effective single point of contact to organize Project Management Plan
(synthesize action steps necessary by agencies involved) and successfully launch
workgroups and Steering Committee.
Review current operations and provide detailed feedback to owner.
Create SDLC for new and existing Outpatient Mental Health Clinic applications.
Overhaul existing procedures for the processing of all billing.
Create detailed operating procedures for the use of WINSAP2003.
Provide clinic owner with comprehensive data migration upgrade schedule.
Technical assistance to increase MPB Group Inc awareness of how Medicaid funding
can be used to treat children in their homes and communities along with
restrictive, residential treatment settings.
Train clinic staff on the fundamentals of utilizing authorized units to assist
the clinic in achieving their goal of one million dollars in net income.
Worked directly with staff and clients to foster a sense of ownership while
providing value added service.
May 2007 – August 2007
Bird Services Piscataway, NJ
MSI Packaging Team Lead (Winn-Dixie Headquarters)
Direct the software packaging, testing, and delivery related rollout efforts.
Direct and execute rationalization efforts (discovery phase) during project plan
execution by prioritizing existing applications according to the company's
needs.
Create the packaging standards for the duration of the project.
Create the Quality Assurance checklist addressing industry best practices as
well as Winn-Dixie’s internal security and technical criteria
Develop and execute testing guidelines and strategies to utilize SMS Deployment
Solutions, VMWare, and Wise Package Studio 7.0.
Provide training documentation as well as training sessions to local team
members.
Convert SMS Installer packages to MSI format.
Develop MSI packages and transforms using Wise Package Studio 7.0
Creation and implementation of merge modules within the MSI.
Script, test, and distribute repackaged MSI packages for the ‘locked down
environment’.
Jun 2006 – May 2007
C3i Morristown, NJ
Senior System Engineer
Provide Engineering services that include Microsoft SMS 2003 Server
administration for Johnson & Johnson Pharmaceutical and their operating company’s
remote sales force.
Design and create dynamic query-based collections, packages, programs and
advertisements within the SMS 2003 environment.
Script, develop and test customized installation executables using SMS
Installer, Wise Package Studio and VB Script for the deployment of all
third-party software to the remote sales force.
Provide reporting and analysis for the distribution of software using SMS 2003
tools such as Web-based reporting, customized sub-selected queries, investigation
of Status Messages and SMS trace.
Create, update and manage the dynamic imaging process for the 12 separate
operating companies that exist within the Johnson & Johnson pharmaceutical
division.
Provide server administration, support and training on multiple hardware and
software platforms and environments for the Johnson and Johnson Sales Force.
Develop, document and strategize the release of major software titles including
Siebel 2000 and Siebel 7 application and database updates.
Create and implement customized installation scripts and profiles using Religent
LiveConnect and One Touch applications.
Coordinate and interact with primary client contacts for the planning and
discussion of high-level business practices that have an impact on over 13,000
remote users.
Feb 2006 – April 2006
IHS Support Systems Woodbridge, NJ
Client Systems Engineer (Berlex Laboratories)
Perform application integration for newly developed applications.
Create standard OS images for use on the HP and Compaq hardware platforms.
Apply Microsoft Service Pack2 to the existing images and perform regression
testing.
Create MSI packages for distribution via SMS 2003.
Utilize scripting tools such as Wise Package Studio, WinInstall, SMS Installer,
and Installshield for creating unattended/silent packages.
Provide Level III support.
May 2003–Nov 2005
Act-1 Technical Services Secaucus, NJ
Business Analyst / System Integration Engineer (PSE&G)
Formulate and define systems scope and objectives based on user needs through an
understanding of business systems, industry requirements, and infrastructure
standards.
Act as liaison between information systems users, project sponsors and company
personnel.
Responsible for the development and coordination of work plans, deliverables,
technical plans and timelines with the project sponsor.
Communicate project status and technical plans to management leadership.
Ensure complete contract adherence, quality, and project deliverables.
Analyze user processes and translate into functional specifications.
Develop Software Integration Standards and Best Practices documentation for
packaging engineers and system analysts.
Build team to certify and package software applications using Wise Package
Studio.
Create custom actions using VBScript or C++.
Deploy certified applications using SMS and/or Altiris globally.
Sept 2002– April 2003
@Business Inc. Golden, CO
Project Manager / Technical Lead (Southern California Edison)
Establish and manage a deployment strategy for each package developed.
Work with Package Developers and System Administrators in creating packages
using Wise Package Studio.
Utilize MS Visual SourceSafe to check in and out secure source data developed.
Interface with enterprise customers for package development and technical
requirements.
Develop detailed specifications using Visual C++.
Perform internal QA to ensure each MSI package being delivered adheres to
established specifications, service levels and support metrics.
Work effectively with Quality Engineers during all the phases of package
development.
Work with cross-functional teams to define technical requirements and resolve
technical issues.
Adhere to company and department policies, procedures and guidelines.
May 2002–Aug 2002
Rescon Inc. Rockville, MD
Distributed Systems Engineer (Marriott International)
Create Ghost images for use during engineering phase.
Initiate requirements meeting with business units to discuss application
specifications and to generate installation procedures.
Create detailed supporting documentation to be used as standard operating
procedures (SOP) for engineers and system analysts.
Develop standards and templates to be utilized during quality assurance testing
(QA) and user acceptance testing (UAT).
Perform Setup captures using LANovation PC Updater and/or Veritas Win Install.
Certify and Package 1000 - 1500 applications for Marriott International using
Wise for Windows Installer 4.02.
Update existing MSI packages using MST transforms.
Create WinBatch scripts to assist in the installation of legacy applications.
Perform coexistence testing.
Perform quality assurance testing.
Perform user acceptance testing procedures (UAT).
Nov 2001–Apr 2002
Alliance Consulting Philadelphia, PA
Lead Systems Integration Engineer (Pharmacia)
(Win 95 to Win 2000 Migration)
Develop standard operating procedures to be utilized during creation of master
build images.
Work with cross-functional business units to gather necessary data to create
three checklists to be used during testing (coexistence, internal quality
assurance and user acceptance) process.
Create master build images for IBM and Dell hardware platforms.
Consolidate the thirty-three existing laptop images into eleven core images
Create Ghost copies of the core images for use during the laptop burn in
procedures.
Certify and package 750 - 900 software applications available for installation
using Installshield, Wise Install Master 8.1 and Wise for Windows Installer 3.5.
Update existing MSI packages using MST transforms.
Create and maintain XML tag to add new business units and their corresponding
applications.
Automate the workstation build process that uses the Win batch configuration
files and the batch build process inherent on the XML web based deployment.
Perform coexistence testing.
Perform quality assurance testing.
Create user acceptance testing procedures (UAT) for QA group.
July 2001–Nov 2001
TEK Systems Southfield, MI
LAN Manager (Detroit Edison)
Responsible for LAN hardware/software requirements & capabilities.
Coordination of technical installations.
Development of LAN operating procedures.
Maintain user databases.
Develop back-up procedures.
Develop disaster recovery procedures.
Plan for growth, research and test new software.
Plan/develop/automate new client OS installations.
Install application software programs on LAN or WAN.
1998–2001
CDI Corporation Troy, MI
MSI Packaging Engineer (Visteon Corp)
Assist IT developers and application owners in bringing their applications into
Visteon compliance while ensuring customer specifications are met.
Create software packages for in house developed applications using Wise for
Windows Installer and Installshield.
Create/Update existing MSI packages using MST transforms.
Perform image testing using GHOST software.
Test packaged software against various operating systems and applications.
Perform in-depth certification testing.
Deploy finished product globally using SMS.
System Administrator (Ford Motor Co.)
Support the Ford Electronic Technical Center Infrastructure, which includes
Windows 2000, 98, 95, and NT 4.0 platforms.
Provide Desktop / On Call Support for LAN, PC’s, laptops, and network printers.
Enter problem resolution details in to the Remedy problem management system.
Provide technical support of office automation tools and other software
packages.
Perform hardware and software upgrades.
Setup and configure DNS, WINS, DHCP, and TCP/IP.
1997–1998
DPM Consulting Troy, MI
System Administrator (Great Lakes Steel)
(Win 3.1 to Win 95 Migration)
Support over 2000 users at Great Lakes Steel on Win NT 4.0 and Win 95
platforms.
Provide desktop configuration, PC and network support.
Build Windows NT File Servers including Design structure and NT configuration.
Provided login scripts, create and manage users accounts and group definitions.
1994–1997
Equifax, Inc. Atlanta, GA
Database Administrator
Primary backup of Operations Support manager.
Responsible for the deployment and support of new/existing Customer Service and
Sales Support programs.
Create/maintain Quattro Pro, Paradox, and MS Access databases.
Resolve business and system software problems.
1982– 1991
AT&T Piscataway, NJ
Data Processing Associate III - Technical Specialist
Serve as technical resource to support all functional units (Tape Pool, Print
Pool, Operator Console, Tape Library and Distribution) within the Data Center
environment.
Train lower level Data Processing Associates.
Resolve system failures and problem resolution for mainframe computers.
Control job processing workloads and system assignments to ensure efficient
system utilization.
Trace and identify operational errors, recommend corrective actions and develop
new procedures to prevent recurrence.
Prepare and maintain console-operating procedures reference guide.
Education DeVry University Atlanta, GA
60 Credit Hours
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