Tonya Y. Bird 
2813 Gresham Way Apt 203
Windsor Mill, Md  21244
Byt1021@yahoo.com
443.316.8809   Home
                                                                    
469.569.6285   Cell


Education: 
Burlington County College
Business/ Communications 

EXPERIENCE:

CVS/Caremark:    			2008 – 2009			Las Colinas, TX
Benefits Research /Verification Representative
•	Prior Authorizations Billing, Insurance Verification   
•	Verified Insurance 
•	Researched Benefits/  Qualified before shipping  
•	Insurance Information Intake /coordination of Insurance benefits and
Prescribed             
      

Tenet Health Systems:    			2006- 2008			Frisco, TX
 Patient Account Representative/ Adjustments
•	Posted Payments and Adjustments to Patient Accounts.
•	Handled and Directed Patients Accounts
•	Located unidentified Payments and Posted to Appropriate Accounts.
•	Adjusted and Reconciled Accounts 
•	Found and Located over 150 Million Dollars of  Unidentified or Accounted
Monies


U S BIOSERVICES:       			2005-2006			Addison, TX
Intake/ Pharmacy Reimbursement Clerk
•	Collection of Medical and Billing Information
•	Correspondence with Patients, Providers and Payers 
•	Facilitated coverage of Drugs Services 
•	Obtained Authorizations thru Submitted Claims evaluated coverage’s, filed
Claims and Claim Appeals.
•	Resolved Complicated Payer, Provider, Patient Issues On a case by case basis
•	Identified polices and payers and patients that may have been Problematic
provided assessment                 Prior Authorizations Billing, Insurance
Verification   


HCA / Medical Center of Plano:   	2002 – 2005			Plano, Tx
Rehabilitation Health Unit Coordinator
•	Scheduling 
•	Ordering of Supplies 
•	Insurance Verification
•	Patient Information Intake
•	Office Statistics
•	Entry of In and Out patient data daily
•	Reconciliation of Daily charges for rehab dept.


Countrywide Home Loans:    2000 -2002                                           
                     Plano, TX
Account Manager ~ Consumer Markets 
•	Handled and upgraded Personal and Commercial  Loan accounts 
•	Reviewed accounts for loan servicing upgrades 
•	Built Portfolio  for loan  analysis  based on account status or History 
•	Analyzed, and interpreted Policies regarding Loan Funding per Case
•	Researched information using a wide variety of local, state, and federal
resources
•	Made presentations before department heads, program managers, Board of
Supervisors, service providers, and employees of other departments to educate
them on major changes impacting operations.



City of Dallas / Personnel Health Division:  1990 – 2000			      Dallas, TX  
Front Office Manager ~ Benefits Service Representative
Managed and Organized Health Division records 
•	Set up and Maintained medical records 
•	Processed Insurance claims, Inventory control 
•	Ordered medical & Office supplies, responsible for implementing conversion of
records filing system to computerized system which resulted in time reduction for
entire office productivity.
•	Data Entry for two major Databases 

SKILLS & STRENGTHS:
Working Knowledge of Microsoft office, Millbrook, Flexible Quick Learner, Highly
Motivated, ACE, Medi finance, Goal oriented accurate with precise attention to
details, excellent organizational skills, completing multifaceted task within
time constraints allotted... Customer Service Driven, Team Player, CPR
Certification, HIPAA Compliance Trained. Passport, Several Query Building
Operations, CUBS, EPIC,   Familiar with all Medical Associated Websites. 
Committed. 

                                                     References Upon Request