Shiva                                                                      
 202-340-2023                                                            
                                                                            
[Send email using form at bottom]                                                
                                                         CompTIA ‘Project+’
Certified Manager      
                         Microsoft Certified Professional (MCP)
                 Professional Member of IEEE & IEEE Computer Society  
Professional Summary				
	Over twelve years of experience in Quality Control, Quality Assurance
and Software Testing for Web based, Client /Server, Data ware house business
applications providing complete business solutions.
	Proficient in Financial, Health Care Insurance, Automobile, Accounting
and Learning Management domains.

Managerial Expertise:

	Adept at managing testing activities and handling team dynamics to
ensure quality products delivery which enriches the customer business.
	Worked as a QC/QA/Test Manager on large scale testing efforts,
Demonstrated success collaborating with business customers, project management,
business analysts and software development teams.
	Proven negotiation and collaboration skills amongst various levels
across the enterprise.
	Proven ability to manage/lead resources effectively.
	Expert level written, verbal communication and interpersonal skills.
	Ability to conscientiously manage and follow up on multiple concurrent
tasks and requests on tight deadlines. 
	Attention to detail, thoroughness, tenacity and an investigative drive
to discover the underlying causes of technical problems.
	Served in a role as the main liaison between QA, Warranty Business, and
other I.T. teams.
	Excellent in preparing impact analysis, effort estimations, staff
planning & QA roadmap.
	Ability to get the job done under pressure and in stressful
environments.
	Ability to quickly get involved in unknown areas and draw logical
conclusions combined with the ability to make and support sometimes
unconventional decisions.  
	Hands-on and passionate about product quality.

Technical Expertise:

	Over twelve years of experience with different testing procedures
involving manual testing, functional testing, system testing, regression testing,
GUI testing, automated testing, performance testing, integration testing, black
box testing, and database testing.
	Experienced in developing Test Strategies, Test Plans, Test Procedures,
Test Scripts, Test Cases (manual and automated) and in reviewing requirement
documents, functional specifications, and technical design documents.
	Familiar with testing in Mainframe environment.
	Good at RDBMS concepts and experienced in testing databases using SQL.
	Experienced in data validations, testing data loads, tables, views,
functions, stored procedures etc.
	Proficient in Automated testing using Rational Tools, Mercury
Interactive – Quick Test Professional/Win Runner/Load Runner.
	Expertise in Test Management tools like Quality Center, Test Director.
	
Technical Skills			
Testing Tools	HP/Mercury Suite(Quick Test Professional 9.2/8.2/6.5, Win Runner
9.2/ 8.2/7.5/7.0, Load Runner 9.0/8.0/7.8/6.0), Rational Robot, Rational Manual
Tester 7.0
Defect Tracking/Management Tools	Quality Center 9.2 / 9.0,Test Director
8.0/7.2/5.0, IBM Rational Clear Quest 7.0,Rational Requisite Pro 7.0, Bugzilla 
2.16.2/2.22, Star Team 10.1
Operating System	Windows XP/2003/2000/98/95/NT, Unix, DOS
Programming languages	VB.Net, Visual Basic 6.0, ASP, Java, C, C++,
COBOL,SQL,PL/SQL,T-SQL
Web Technologies

	HTML,ASP, XML/XSL/XSLT, Java, ASP.NET, VB.NET, C#,VB Script, JavaScript, MSMQ
(Microsoft Message Queue), IBM MQ Series,  IIS, MTS, FTP, SMTP, MS Commerce
Server 2000
Databases	SQL Server 2000, Oracle 10.g/9i/8i/7x, MS Access
Reports	Crystal Reports 11/10.0/9.0, Business Objects XI/6.0/5.x,Webi
Configuration Management	WinCvs, Clear Case, Visual Source Safe
Other Tools	Microsoft 2007/2003 ( Project Prof, Visio, Power Point, Word, Excel,
Outlook)




Significant Achievements				
•	Built QA Test Environment from scratch. 
•	Created a high level internal and external customer satisfaction.
•	Successfully deployed onsite- offshore communication protocol and status
reporting procedures.
•	Treated as a reliable end from the testing group to all the stake holders in
the project, depicted by the appreciation from the later throughout the career. 



Higher Education				
•	Masters Degree in Computer Applications. 
•	Graduate Degree in Commerce.

Project Summary				
Currently:
QA/Test Manager at Government of DC - Office of the Chief Technology Officer -
Office of the State Superintendent for Education, Washington DC
Statewide Longitudinal Education Data (SLED) System
Description: The SLED offers students, parents, educators, researchers and other
stakeholders a single comprehensive repository and system for standardized
information about students’ academic development over multiple years and across
the District’s education institutions. Through web-based portals, the SLED
provides the community with information for decision making, education analyses
and reporting. The SLED also includes data on students under the No Child Left
Behind Act (NCLB).
Responsibilities:
•	Responsible for developing QA work plans, establishing technical objectives,
assigning tasks and managing groups/teams.
•	Interfaced with senior management for reporting on project and program
milestones and presented project needs and technical knowledge. 
•	Key player in making go/no go decisions & CCB reviews.
•	Identified and recommended changes to established practices and policies.
•	Continuously escalated potential issues, road blocks and risks and openly
discussed all potential issues with the management team to enable early risk
management and resource adjustment.
•	Interviewed candidates and identified potential testers & test leads.
•	Conducted the internal / external reviews, inspections, QC assessments &
walkthroughs.
•	Trained the new team members on the applications and quality best practices. 

•	Prepared LOE, test readiness & test coverage analysis documents. 
•	Involved in creating, monitoring the test bed, & was responsible for the time
management & logistics of the team.  
•	Coordinated the UAT and monitored the Integration Testing.
•	Continuously interacted with project managers, development teams, and subject
matter experts to review business requirements and design specifications and
developed test plans/strategies and helped the team to prepare test scripts.
Environment:  Windows 2003, Oracle APEX, OBIEE, I frames, Oracle 10g, SQL,
PL/SQL, CSS, ETL, JCAPS, Microsoft 2007 ( Project Professional, Visio, Power
Point, Word, Excel, Outlook),HP(Quality Center 9.2. and Quick Test Professional
9.2).

Feb ’08 to Nov ‘08
QC/QA/Test Manager at FINRA – ‘Financial Industry Regulatory Authority’
(Formerly NASD, founders of NASDAQ & enforcement arm of New York Stock Exchange),
Rockville, MD
1)ACES, 2) EARS Forms, 3)Form T, 4) Firm Gateway aka MI, 5)EWS, 6)Docs Open, 7)
FSF Core, 8)FMS, 9)TRACE, 10)FINS, 11)NMA, 12)DR Claim Info, 13)FWS & 14)
605/606
Responsibilities:
•	Assumed responsibility for multiple QA project tasks, timelines and reporting
and drove the projects to completion.
•	Evaluated software requirements to create comprehensive test plans and
procedures for all products.
•	Worked with project managers to establish testing objectives, scope,
timelines, resource requirements, tools, and standards for monitoring and
reporting test results. 
•	Sponsored quality process and procedures throughout the entire product
lifecycle including inspections and quality improvement.
•	Handled multiple competing priorities in a fast-paced environment.
•	Gave presentations to Clients/Prospects about QA processes.
•	Ensured that quality goals were set and the mission of the department was
communicated clearly to all, Intervened when situations got escalated.
•	Prepared milestone status reports and deliveries/presentations on the system
concepts to colleagues, subordinates and end user representatives.
•	Manage multiple vendor testing teams.
•	Insisted and maintained release notes for drops in test, QC and production
environments. 
Environment:  Windows 2003, UNIX, C# .Net 3.5, ASP.NET 2, Java, Java Script, EMC
Documentum 5.3, BEA Weblogic, Adobe Form Server, HTML,  DHTML, XML, XSLT, CSS,
Oracle 10g/9i, Toad 9.0, PL/SQL, DQL, DFS 6.1, IIS 6.0, Visual Studio 2008, MS
Project 2003, MS Visio 2003, HP(Quality Center 9.2. Quick Test Professional 9.2,
Win Runner 9.2, Load Runner 9.0), Star Team 10.1, DOORS 8.0.

May ’07 to Jan ‘08
QA/Test Manager at National City Corporation, Cleveland, OH
Automated Clearing House - Fraud Prevention & Automated Clearing House - Windows
2003 Server Upgrade
Description: Members of COIS, Information Protection, and the Wholesale Bank
have worked to create a plan of action to eliminate the fraudulent activity
affecting the clients and came up with a solution that will put a stop to any
illicit activity. Upgrade current web server Windows 2000 operating system to
Windows 2003 and Crystal Reports 8.5 to Crystal Reports XI.
Responsibilities:
•	Worked directly with portfolio management to plan delivery by project rank.
•	Performed risk analysis and risk management.
•	Worked as a member of the Project Functional Team to define Functional
Requirements/Designs for enhancements and helped them to establish committed
delivery schedules.
•	Conducted peer reviews and quality gates during the project.  
•	Assisted the project lead in understanding and following quality best
practices as defined in the Quality & Testing Services Test Management
Methodology.
•	Created detailed and accurate project schedules based on resource allocation.
•	Ensured team member compliance to defined QA procedures.
•	Designed and developed test approach and test plan.
•	Assigned test resources to test scripts according to priority.
•	Created and sent open defects status report on a daily basis to the senior
management and across other teams.
•	Managed conflict without major disruption to work flow.
•	Owned QA sign off.
Environment:  Windows 2003 & 2000, MVS, .Net 2.0, HTML, XML, Crystal Reports XI
& 8.5, Oracle 9i, DB2, ODBC, MS Project 2003, MS Visio 2003,Rational Requisite
Pro 7.0, Rational Manual Tester 7.0 and IBM Rational Clear Quest 7.0.

Dec ’06 to May ’07
QA/Test Manager at WellPoint/Anthem Blue Cross Blue Shield, Columbus, OH
ALICS Life 
Description: This project provides the foundation and will serve as the
enterprise-wide central source of WellPoint’s Life Claims and focuses on the
heart of WellPoint’s business model of qualifying and paying Life and Survivor
Income Claims.
Responsibilities:
•	Reviewing and understanding design and requirements, identifying and
challenging missing/ambiguous requirements, translating requirements & design
into executable test conditions and executing them.
•	Participated in all phases of the QA life-cycle for maintaining the quality of
application releases.
•	Created QA project plans for test planning and execution and lead daily
testing activities of other testers.
•	Customized the severities and priorities and helped the team in judging the
severities and priorities.
•	Determined the entry and exit criteria for testing.
•	Trained, mentored and gave technical assistance to the testers on the
project.
•	Reviewed test cases and testing artifacts created by testing team members for
completeness and accuracy.
•	Effectively and collaboratively worked with offshore teams across time-zones.
•	Proactively identified issues, risks and variances from expected results while
providing resolution suggestions and mitigation strategies during system
testing.
•	Worked closely with clients to create UAT test plans and oversaw the execution
of them.
Environment:  Windows 2000(Deployed on Citrix Server), Visual Basic 6.0, Crystal
Reports 7, Oracle 9i, Toad 7.6, MSSQL, MS Project 2003, MS Visio 2003, Quick Test
Professional 8.2 and Quality Center 9.0.

Jul ’06 to Nov’ 06
QA/Test Manager at WellPoint/Anthem Blue Cross Blue Shield, Columbus, OH
ALICS Non Ford Disability
Description: The focus of this project was on Long Term Disability (LTD) and
Short Term Disability (STD) Claims.
Responsibilities:
•	Displayed strong planning and project management skills and ability to
organize and prioritize issues and service requests.
•	Decomposed requirements into test conditions, cases and scripts.
•	Worked effectively in a fast-paced environment under conditions of ambiguity
and incomplete information.
•	Validated quality of the System in every change release cycle.
•	Estimated QA effort for individual change item and ensured schedule
commitments were met.
•	Collected system quality matrix and reported to the extended team.
•	Identified and escalated issues that impeded progress of testing - resources
constraints, requirement gaps, etc.
•	Trained the team members on Quality Center usage.
•	Identified, socialized and completed required documentation.
•	Conducted bug reviews and QA weekly status meetings as required.
•	Verified the test data created by testers for the mainframe cycle. 
•	Supported User Acceptance Testing effort by uploading their test cases in
Quality Center, tracking their test results, providing System Testing team
status, etc.
Environment:  Windows 2000(Deployed on Citrix Server), Visual Basic 6.0, Crystal
Reports 7, Oracle 9i, Toad 7.6, MSSQL, MS Project 2003, MS Visio 2003, Quick Test
Professional 8.2 and Quality Center 9.0.

Jan ’06 to Jul’ 06
QA/Test Manager at Reynolds & Reynolds, Kettering, OH
Total L.M.S for Reynolds & Reynolds 
Description: Total Learning Management System is a project developed for
providing web-based training to the employees.
Supported the security structure of the Reynolds portal which is controlled by
Site Minder.                                                                     
  
Responsibilities:
•	Reviewed functional specifications, design specifications, use cases to
develop test strategies, test Plans, test cases for manual and automation
testing.
•	Reviewed Test Cases, which aided in testing of user interface, functional
testing of the application.
•	Guided in developing test scripts for automated testing using Win Runner by
recording and programming in TSL.
•	Guided in creating and executing batch tests using Win Runner to execute a
group of tests in unattended mode.
•	Helped in developing SQL queries to validate the data loads.
•	Reviewed different Data Driven Tests and Functions in Win Runner for the use
with the applications that are being tested regressively.
•	Used Test Director for requirements management, planning, scheduling, running
tests and defect tracking. 
•	Interacted with developers to resolve bugs, technical issues, and software
errors.
Environment:  Windows 2000, HTML, ASP, CSS, XML, XSL, VB script, Java Script,
SQL Server 2000, SQL, Tran-SQL, MS Project 2003, MS Visio 2003,Win Runner 7.5,
Load Runner 7.8 and Test Director 7.2.

Feb’ 05 to Dec’ 05
QA Technical Lead at Breakthrough Management Group, Longmont, CO
Hybrid Learning Management System.
Description: The goal of this project was to build hybrid learning management
system to deliver a through six sigma education. Within the web administration a
set of parameters will be created to support the site minder authentication.     
                                                                                

Responsibilities:
•	Participated in project planning and estimation.
•	Reviewed functional specifications, documentation standards and implemented
designs.
•	Coordinated day-to-day tasking and activities of test efforts in all phases of
the software development lifecycle including test plan creation and execution.
•	Prepared Requirement traceability matrix using excel.
•	Wrote and executed SQL queries to interpret test results and create test
data.
•	Involved in writing Win Runner Scripts and updating regularly with the changes
made for every release.
•	Involved in every phase of the testing cycle, devise and implement test plans
and strategies. Write the code that tests the code, have impact on product
strategy, features, and design.
•	Mentored and trained subordinate test team members in testing methodology,
processes and Tools.
Environment:  Windows 2000, HTML, ASP, CSS, XML, XSL, VB script, Java Script,
SQL Server 2000, SQL, Tran-SQL, MS Project 2003, MS Visio 2003, Win Runner 7.5,
Load Runner 7.8 and Test Director 7.2.