TRACY MARTIN
20201 Mahogany Circle
Hagerstown, Maryland 21742
Phone: (410) 905-1918
Email: [Send email using form at bottom]
Website: www.tracyamartin.com
Fax: [Send email to request phone number] 14-0828
EXECUTIVE SKILLS SUMMARY
Curriculum Developer/Business Systems Analyst
Created and designed numerous software user guides for proprietary federal
government software and various private companies. Developed extensive curriculum
for automotive technical courses, beginner and advanced motorcycle riding skills,
safety courses, and vehicle sales training programs. Provided analysis of case
management hours for the U.S. Department of Labor, Office of Federal Contractor
Compliance Programs.
Presenter/Promoter
Prepared, wrote and delivered numerous live promotional presentations for
audiences as large as 400 people regarding various technical and promotional
topics in the powersports industry. Created and presented numerous online
“webinars” to live audiences regarding new powersports vehicle model features and
products.
Author/Writer
Wrote grant proposals and IT budget requests on behalf of United States federal
government. Wrote instructional training manuals for business software and
automotive technologies. Wrote extensively for the powersports industry,
including: magazine articles, online content, promotional and advertising items,
and instructional texts and materials. Author of three, best-selling how-to books
published by Motor Books International.
Business Consultant
Provided comprehensive analyses of federal government budgetary requests for
United States Department of Labor. Created strategic business plans/models and
presentations for small business.
Human Resources Manager
Supervised and exclusively managed up to 35 employees. Developed and managed
teams for numerous projects at both large and small companies.
Editor
Edited software manuals, user guides, books, magazine articles, newsletters,
press releases and advertising copy.
Instructor/Trainer
Taught PC software, sales training, motorcycle riding skills, and
“train-the-trainer” programs for various automotive technical subjects in
assorted forums.
Computer Skills Software Professional
Skilled in MS Windows, MS Word, Excel, PowerPoint, Access, Corel Draw,
PageMaker, Photoshop, and HTML computer programs; Type 100 wpm.
Consultant/Expert Witness
Provided extensive expert witness consultation, assistance, court and deposition
testimony, and reports on vehicle and motorcycle skills and safety, product
performance, and accident reconstruction.
PUBLICATIONS
Internationally Published Book Author – Motor Books International
Author of three bestselling how-to books for the automotive and motorcycling
enthusiast market: How to Diagnose and Repair Automotive Electrical Systems;
Motorcycle Electrical Systems Troubleshooting and Repair; and How to Use
Automotive Diagnostic Scanners
These instructional how-to books were published by Motor Books International
between 2006 and 2008 and were/are sold in major retail bookstores (Borders,
Barnes & Noble, etc.) nationwide and online (Amazon, etc.).
October 2005 to May 2008
Author/Freelance Writer – Motorcycle Safety Foundation
Co-authored the Motorcycle Safety Foundation’s bestselling motorcycle safety
book: Guide to Motorcycling Excellence
This book remains the industry standard for all motorcycle safety skills
programs taught in the United States and is available in bookstores nationwide
and online.
December 2003 to April 2004
TRACY MARTIN
Resume – Page Two
PUBLICATIONS CONTINUED
Freelance Writer & Motojournalist
Regular contributing journalist to RoadBike, Motorcycle Consumer News, 2 Wheel
Tuner, Dealership News, Friction Zone, Hot Bike and American Iron national
magazines. Authored monthly column for Motorcycle Product News. Motojournalist
assignments typically included testing/evaluation of motorcycles and
motorcycle-related products and services (product reviews), technical and
instructional articles, and general interest feature articles. Represented
various magazines and publications at trade shows, press events, promotional
appearances and public events as a motojournalist and member of the press.
January 1997 to Present
Freelance Technical Writer - Mitchell Publications & Snap-On Tools
Created text, content and graphics for Mitchell Publication’s “On-Demand”
interactive software training program. Authored and edited yearly updates for
automotive service repair manuals and wrote user guides for “point-of-sale”
software for Mitchell Publications. Created and developed interactive software
for Snap-On Tools’ automotive technical guidebooks.
November 1996 to December 2000
Technical Writer - Society of Automotive Engineers
Co-authored “A Model ‘Aerospace-to-Automotive Skills’ Transfer Training Program”
Co-authored an S.A.E. technical paper series regarding use of defense conversion
funding to retrain displaced aerospace employees, with emphasis on transference
of aerospace electronics’ skills to the automotive industry. Co-presented the
publication at S.A.E. convention in California in August 1995.
Published August 7, 1995
Technical Writer - Nissan Motor Corporation, U.S.A
Author of “NewTech” Technicians’ Guide
Researched, developed and authored a technician’s performance evaluation manual
and all supplemental worksheets for nationwide use by Nissan automotive
technicians. This manual was used to standardize, evaluate, and correlate
Nissan’s national automotive technician training.
Commenced 1994 - Completed 1996
LICENSING AND CREDENTIALS
California Vocational Teaching Credential
Private Post-Secondary Teaching Credential - Automotive Technology
Secondary Teaching Credential, Industrial Arts
Vocational Teaching Credential, Automotive Technology
A.S.E. (Automotive Service Excellence) Master Technician Certification
A.S.E. Automobile Advanced Engine Performance Certification
Bureau of Automotive Repair (California) Licensed Advanced Clean Air Car Course
Instructor
Bureau of Automotive Repair (California) Licensed Smog-Check Technician
State of Maryland License for Advanced Motorcycle Instruction/Training
EDUCATION
California State University at Los Angeles
Bachelor of Arts Degree, Industrial Technology
Emphasis in technical writing, curriculum and instructional design,
instructional needs’ analysis, and project management skills; Minor A.A. degree
in Education.
March 1978
TRACY MARTIN
Resume – Page Three
EMPLOYMENT
Senior Technical Writer/Business Systems Analyst
United States Department of Labor – Office of Federal Contract Compliance
Programs, Washington, D.C.
Systems Integration & Development (Federal Contract), Rockville, Maryland
Member of senior project management team that developed and wrote significant
Information Technology (IT) documents impacting federal labor budgetary agenda on
behalf of U.S. Department of Labor, Office of Federal Contractor Compliance
Programs (OFCCP). Worked on responses to the Office of Management & Budget
request for documentation regarding funding for major IT projects within the
Department of Labor. Provided comprehensive monthly analyses of OFCCP’s
operational budget in compliance with Managerial Cost Accounting (MCA) reporting
requirement of the Presidential Management Agenda Budget Performance Integration
Initiative (PMA). Served as technical business writer for U.S. Department of
Labor, including writing budget decision papers regarding various program and
e-Government initiatives. Designed and produced OFCCP’s and the Employment
Standards Administration’s quarterly national newsletters. Routinely created
PowerPoint presentations for senior staff members of OFCCP Created and edited
“Case Management System” users’ manual reflecting ongoing changes in proprietary
governmental software and governmental regulations. Reported directly to senior
level (GS 15/10) Director of Division of Management and Administrative Programs
for all work products. General duties included creation of extensive Excel
worksheets, creation of PowerPoint presentations for OFCCP executives, design of
data collection tools for tracking labor management performance, and review of
federal contractor compliance with governmental regulations. Integral member of
federal contractor jurisdiction management team.
August 2001 to Present
Technical Script Writer, Advertising Copywriter, Audio “Webinar” Creator &
Announcer
Dealership University, Peachtree City, Georgia – www.dealershipuniversity.com
Created and wrote audio scripts for online vehicle product knowledge/sales
training courses, including new model introductions for major international
motorcycle manufacturers and original equipment manufacturers of powersports
vehicles, equipment and accessories. Wrote exclusive informational
content/advertising scripts for (among others): KTM motorcycles, Kymco U.S.A.,
Shoei and Scorpion helmets, Kawasaki, Harley Davidson, and Triumph motorcycles.
Wrote, produced and performed live monthly online “webinars” for subscribing
audiences, including creation of extensive professional PowerPoint presentations
for online delivery and website content.
April 2005 to Present
Senior Technical Writer
Deutsche Banc Group, Hunt Valley, Maryland
Created presentation materials, functional requirements/specifications, business
plans, release notes and use-case documentation for website applications.
Developed end-user guides and training manuals for customer service
representatives. Created instructional texts, glossaries and “Frequently Asked
Questions” for various company websites. Wrote and edited test scripts for online
stock trading software applications, including maintenance of test script
databases in conjunction with software testers.
January 2001 to June 2001
Senior Editor/Business Development Promoter
CycleShark.com, Baltimore, Maryland
Researched, created and edited feature articles for online magazine component of
e-business website. Wrote, developed and designed product descriptions and
consumer reviews, and new product evaluations. Sole responsibility for managing
editorial and graphics departments and coordination/direction of outside
contributors and vendors. Assisted with creation and design of written content
for entire e-commerce website. Assisted corporate president with business
development and promotion. Created promotional advertising materials and website
advertising content. Developed business plans/strategies for current and future
business prospects.
September 1999 to January 2001
Executive Consultant/Management Trainer
Snap-On Tools - Automotive Data Solutions, Huntington Beach, California
Assisted company president with formal presentations, proposal writing, software
documentation, creation of software instructional manuals and user guides,
training of sales staff, employee performance evaluations and recruiting/hiring
of personnel. Developed and maintained Snap-On Tool’s automotive manufacturer
business contacts and trained automotive dealership personnel in utilization of
Snap-On's "Training Solutions" services.
January 1996 to December 2000
TRACY MARTIN
Resume – Page Four
EMPLOYMENT CONTINUED
Management Consultant
Nissan Motor Corporation, U.S.A., Gardena, California
Designed, developed and coordinated corporate training models and materials for
new vehicle releases and national technicians’ evaluation program ("NewTech").
Acted as corporate liaison to Automotive Data Systems, a unique automotive
diagnostic telephone service. Project activities included training of Nissan
franchise dealership personnel in utilization of “NewTech" evaluation system,
development of training curriculum and surveys, design of statistical databases
and creation and publication of evaluation worksheets.
January 1994 to December 2000
Legal Expert Witness/Legal Consultant
CNA Insurance Company, CGU Insurance Company, Taco Bell, Inc., Law Offices of
Leslie H. Ball, Esq., (Various Law Firms, Corporations, Public Interest Groups,
and Insurance Companies) - Southern California
Provided expert witness consultation, court and deposition testimony, and expert
reports and presentations on various civil legal matters for numerous large
corporate clients, law offices and insurance defense companies involving the
following legal issues: product design, safety, operation, failure and
liability; accident reconstruction; motorcycle and vehicle operation, safety and
skills; and operational error and negligence.
March 1990 to December 2000
Educational Coordinator/Instructor
County of Los Angeles Regional Occupational Program (ROP), Bellflower,
California
Developed, implemented and coordinated "New Directions" ROP program, an
automotive services’ training/re-training program for displaced aerospace
employees. Created and designed curriculum and performed concomitant training for
customer service, sales and service writing positions, including presentation of
detailed instruction on General Motors, Chrysler, Ford and Nissan engine
management systems. Served on state and federal grant proposal writing committees
and assisted with writing grant proposals. Representative for Los Angeles County
Office of Education at State of California Department of Labor meetings.
January 1994 to January 1996
Corporate Management Trainer
Chevron Oil Company & Sun Electric, Los Angeles, California
Implemented, directed and coordinated State of California's Employment Training
Panel (ETP) program sponsored by Chevron Oil Company. Developed all automotive
dealership training curriculum utilized by Chevron franchises and independent
repair shop technicians on topics such as customer relations, sales, service
writing, on-board diagnostic computers and emission control systems.
January 1991 to December 1993
Human Resources Training & Development Administrator
Bendix Corporation - Garrett Automotive Group, Torrance, California
Supervised and conducted leadership development and technical training programs
for 2500 employees. Responsibilities included administration and supervision of
training personnel; design, creation and administration of PC training programs
for DOS, Windows, Excel, Lotus, WordPerfect and PageMaker software; and
development of product service training materials for automotive manufacturers
and dealerships.
December 1982 to December 1990
Lab Technician/Training Specialist
Bendix Corporation - Garrett AiResearch, Torrance, California
Installed data collection instrumentation and test equipment on prototype
vehicles and engines. Diagnosed on-board computer-related malfunctions. Assisted
engineers with developing test procedures for turbochargers, sensors, actuators
and control units. Conducted classes on automotive fuel and ignition systems,
specialized vendor training programs and shop safety. Accident prevention program
coordinator.
February 1978 to December 1982
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